Complaints

This profile includes complaints for Oradell Animal Hospital's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Oradell Animal Hospital has 3 locations, listed below.

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  Oradell Animal Hospital

  580 Winters Ave Paramus, NJ 07652-3902

• 

  Oradell Animal Hospital

  1200 Palisade Ave Fort Lee, NJ 07024-6400

• 

  Oradell Animal Hospital

  273 Boulevard Hasbrouck Hts, NJ 07604-1301

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/16/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Overcharged Hospitalization Fees and ***************************** I brought my cat in for treatment on October 3rd, and he was discharged on October 4th. Upon reviewing the invoice (number: ******) for the services provided, I noticed a discrepancy in the charges. Specifically, I was billed for two days of hospitalization, each amounting to $379, despite my cat being in your care for only one day.Since October 16th, I have attempted to reach out to your hospital on at least five separate occasions, in an effort to rectify this billing error. Regrettably, I have not received any response or acknowledgment of my attempts. This prolonged silence has left me deeply disappointed and frustrated.I understand that mistakes can occur, and I believe in fair and transparent business practices. Therefore, I kindly request that you promptly rectify this situation by refunding the overcharged amount of $385.63(showing on my current bill). I trust that you will address this matter with the urgency and professionalism it deserves.

  Business Response

  Date: 10/17/2023

  ******,

  The estimate you signed states that we charge per calendar day for hospitalization which is why you were charged for two.  I apologize if the billing department was not responsive to your concerns.   The discrepancy in question was handled and you were appropriately charged.  It was also explained to you that you have a credit on your account for -$385.63.    We would not have your credit card information on file to refund, and we would need that information from you in order to refund.   

  Customer Answer

  Date: 10/17/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *****************

• Initial Complaint

  Date:10/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My dog got ill in Dec of 2020 & because of Covid most of the clinics was closed. I took him to Oradell Animal Hospital, because they promised to take care of him. I brought him to there, but they took dog in & told me to wait in a car, so I was not able to see what they doing. I waited & they call me & told me that my dog needs immediate surgery or hi will die. I asked what is wrong with him, but they told me that they don't know, but surgery is the only thing that can save his ******** have to act now or it will be too late. I asked how much it will cost & they told me between $12000 to $18000. I told them that I don't have this money for ************** for 20 minutes been urging me to apply for loan, which they will assist me to get or my dog will die. I told them that I will not apply for loan & if is there anything else they can do They again urge me to apply for loan, stressing that its my dog life I have to sink of not money. After I refuse to do it, they told me right there, not even stopping for a minute, that his ********************* almost gone & that he will never survive surgery anyway & he must be put to sleep. I cried & agree to put him to sleep. I did not want to see it myself, so my boyfriend went inside & sow it been done. But when he came out, he told me that dog was already dead & cold, so they injected him with something, maybe even just water, & told him that they euthanize him. I was devastated. I did not hear from them for all that time but several days ago received letter from Superior Court of ** in which I found that I been sued & found guilty for not paying bill of $2475.00 which I never new about. I never been notified about bill or about them going to *********** I have to pay $2902.39 for them not doing nothing but trying to get me in ********** pretty sure that when they urge me to get loan dog was already dead, because it is not any other explanation, why they told me that he will not survive surgery after they push me to pay for one.

  Business Response

  Date: 10/09/2023

  ********,

  First and foremost our condolences on your loss.  Often, time is of the essence with emergencies and critically sick patients. We know finances are a concern with such sudden emergencies and many clients are not prepared for this.  We offer loans such as care credit and scratch pay which many clients find useful to help with extended payments.  Ultimately how we proceed is up to the pet owner and we can only make recommendations based on findings.  Medically we treat patients up to the standards of veterinary medicine with compassion. We do prepare clients about cost for emergency visits and expect payment for services,  We provide an invoice regarding services and after no communication we have no choice but to send the balance to an agency.  We prefer to not need to go this route but it is necessary.  Again, our condolences on our loss.  We stand by the level of care provided for your beloved pet.