Customer ReviewsforPSE&G

I moved to a different state around the new year. Being the responsible person I am- I called PSE&G and cancelled my account the day after I moved to make sure I still had electricity for packing. The lady on the phone with PSE&G said there was no problem and asked me for me new address to send my final bill to just in case the auto payments I had on did not go through. I never received the bill and then 4 months later I got an email from a collections agency saying that PSE&G has been trying to collect money from me. I had not received one email, phone call, or bill in the mail from PSE&G since my move. The only thing that changed was my physical address- all of my other contact information that the company had on me was the same- I am very easy to get ahold of. As soon as I received the notice I called and talked to a lady today who didn't care, didn't apologize for the inconvenience they caused me because their one employee was too lazy to write down my address and actually send the bill to me. She demanded I pay what I owe on the phone and that auto payments get automatically turned off when you cancel your account. Also, once your account is cancelled you can no longer pay bills online. This company is all about taking your money and not actually doing their job that they are paid for despite the customer doing everything they are supposed to and following all the rules. If the customer is required to follow certain rules, why is the company exempt from this? This review will not change anything since PSE&G basically has a monopoly in **. If you have an option, get solar panels and make enough energy to charge them and make them pay for once.

Absolutely disgusted with how PSE&G handling billing. They sent it to the collection without notifying us that there was an outstanding balance. It was automated payments before, so did not know about the balance after the tenant left. No attempts to contact. There were no issues like that for 20+ years.

PSE&G came and turned off our service and the thing is that there is two issues one there is little kids in the house as well as a very sick man here , thats literally I want to call it a frequent flyer, hes in the ************* than hes home , I was in the hospital when they shut his service off and has since been released, but the issue is that no food can be prepared for him because theres no cooking gas and its freezing inside the apartment, hes on aCpap machine and use it because theres no power , now he moved here in July and have been very sickly and never had the to switch the service over to my name because of me going in and out of the hospital and now I cannot use my machine and its freezing inside of the apartment. I have no gas no electric I tried to do the switch online because I just got out the hospital and they wouldnt allow it. At this point, I dont know what to do. Were sitting inside of here it is freezing with no heat. Please help in any way you can.

We lost power last night for about 2 hrs....they said we would be out for about 4 hrs originally but the great men and woman of PSE&G got us back up in about 2 hrs....A big thank you for all your hard work to make us comfortable

Wating already getting service for over two months everyone throwing the ball at a different person finally reached the supervisor he told me he gonna get to the bottom of it , get back to me that he could not do anything

I had worryfree from Pseg since 2022. Today I scheduled an appointment for today and the technician came to my house figured out the problem and fixed the issue within one hour. I had furnace issues. He explained exactly what occurred that caused the issue. I think the worryfree program/service is defined worth it. I did not have to pay anything at the appointment (yes I know I pay monthly for the service but its not a lot) . Which is always great.

Not comfortable. With the person in my home at all

Worry Free contract. We pay a lot for this so called service. Called for dishwasher not working. Person comes out and says has to order parts call when it comes in, wait a week, parts come in, call. When they arrive repair tech won't pull the dishwasher out, we need to prep it for repair, leaves. Read the fine print apparently, good thing I have a son who can help me get this ready. New tech comes out three days later. Opps, part THEY ordered is wrong, lets order new part and wait some more. Attitude like he's doing me a favor. SO I have to leave the dishwasher in the middle of the kitchen for a week because they won't actually do anything but replace the part and since they ordered wrong part my inconvenience is my problem. Customer ********************** people attitude like they are doing me a favor answering phones.

Worst customer ********************** l ever spoke to. I called them around 8:30pm cuz they cut my electricity due to a balance from previous tenants and with a straight she said to me, you are suppose to do this during the day not at 9pm lol she had the worse attitude l ever seen, she said she couldnt help me so when l ask her name she out me on hold and never pick up the phone again. I called again and someone else pick up and in about 30 min l have my power back on.

HERE IS MY ISSUE:There were 2 separate amounts debited from my account and the amount is more than my equal payment plan, which is 224. My 1st question is: WHY? What has changed from the equal payment plan? If I use more than 224 than I pay when I recertify the *** and If I use less than than YOU (PSEG) credit my account. My 2nd question is: WHAT IS THE PROBLEM? It appears as if PSEG is stealing my money.