Business ProfileforPSE&G

I moved to a different state around the new year. Being the responsible person I am- I called PSE&G and cancelled my account the day after I moved to make sure I still had electricity for packing. The lady on the phone with PSE&G said there was no problem and asked me for me new address to send my final bill to just in case the auto payments I had on did not go through. I never received the bill and then 4 months later I got an email from a collections agency saying that PSE&G has been trying to collect money from me. I had not received one email, phone call, or bill in the mail from PSE&G since my move. The only thing that changed was my physical address- all of my other contact information that the company had on me was the same- I am very easy to get ahold of. As soon as I received the notice I called and talked to a lady today who didn't care, didn't apologize for the inconvenience they caused me because their one employee was too lazy to write down my address and actually send the bill to me. She demanded I pay what I owe on the phone and that auto payments get automatically turned off when you cancel your account. Also, once your account is cancelled you can no longer pay bills online. This company is all about taking your money and not actually doing their job that they are paid for despite the customer doing everything they are supposed to and following all the rules. If the customer is required to follow certain rules, why is the company exempt from this? This review will not change anything since PSE&G basically has a monopoly in **. If you have an option, get solar panels and make enough energy to charge them and make them pay for once.