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Business Profile

Electric Companies

IDT Energy, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electric Companies.

Complaints

Customer Complaints Summary

  • 48 total complaints in the last 3 years.
  • 25 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/31/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Guy shows up in my door claiming to work for Pepco. He had a clipboard with what looked like a Pepco document. He said he was there to confirm my account, and asked for my latest bill. He had an IDT energy badge and t-shirt (I am new in town and don’t know providers, …). I asked if he worked for Pepco even though his shirt says otherwise, he said yes. He asked for a bill from Pepco. He took down my information. I was in touch with Pepco earlier that day (today) to cancel my service (because I am moving), so I genuinely thought this was related. After taking down my info he texted me a link. When I read the text, it said your contract is ready to sign. I said ‘wait a second’, I am not going to sign anything. Why would I switch and sign a contract if I am moving. So I did not. The guy however now has my info from the utility bill and - given his sleazy salesmanship and flat out lies - can potentially use that info to switch me, even though I did not sign… even though I did not and do not consent. This sales tactic is a complete scam. It should be criminalized.

    Business Response

    Date: 11/07/2024

    Good Morning, 

    Please see IDT Energy's attached response to BBB Complaint #******** regarding Mr. ********. 

    Should there be any further inquiries regarding this matter, please contact IDT Energy directly at **************************

    Customer Answer

    Date: 11/07/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Regards,


    ******* *********

  • Initial Complaint

    Date:10/23/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Oct. 23, an agent from IDT Energy knocked on my door and said that the building was going to switch the supply company, so he needed me to sign a new contract. He asked for my phone number, ComEd account number, and the recent bill. After he left, I called the manager of my building, and he said it was spam, but I had already provided my information and consent to change my service.

    Business Response

    Date: 10/31/2024

    Good Afternoon,

    Please see IDT Energy's response to BBB Complaint # ******** regarding ******* ***, along with all applicable attachments. 

    Should you have any further inquiries regarding the matter, please follow up with **************************. 

    Business Response

    Date: 11/08/2024

    Good Afternoon,

    Please see IDT Energy's response to ******* ***'s rebuttal for BBB Complaint #*********

    Should there be any further inquiries regarding this matter, please follow up with IDT Energy at: **************************.

    Customer Answer

    Date: 11/16/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Regards,



    ******* ***

  • Initial Complaint

    Date:10/16/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 15, a man knocked on the door of my apartment claiming to be from ComEd, and he told me that rates were changing on my electrical bill. He asked to see my last bill (which had my account number on it) and then brought up a contract on my phone to sign, which I did. He showed a badge and directly claimed he was an employee of ComEd, but the new contract was for a different provider IDT energy. I didn't consent to changing providers (knowingly) and I have no idea what was in the contract I signed.

    Business Response

    Date: 10/22/2024

    Good Afternoon, 

    Please see IDT Energy's response to BBB Complaint  # ******** for Ms. ****** *****, along with all applicable information attached. 

    Should there be any further inquiries regarding Ms. ******* complaint, please reach out to **************************.

    Customer Answer

    Date: 10/23/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Regards,



    ****** *****

  • Initial Complaint

    Date:06/20/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date: 6/20/2024 @ 5:43 PM

    I received a phone call from an unknown number. Upon answering the call it was immediately terminated after I said "hello". I then dialed out to that phone number to find out who was calling and spoke with a very nasty phone agent claiming to be from an energy company. I asked the agent to remove me from the calling list to which she advised there is no list, the calls are automatic. After about 2mins of pointless conversation I attempted to get the agents name, company name, and agent ID #. I asked for the information several times before the agent disconnected. As I attempted to reach out again I noticed the call was unable to go through because I was now blocked from calling which was strange to me because the agent informed me there was no way to be removed from the call list etc.

    So, I reached out again from another phone to attempt to get the information I was requesting. After getting the company name from the new agent they informed me the call would be terminated because they can not speak with me. I advised the agent I would be reporting this fraudulent company.

    Business Response

    Date: 06/26/2024

    Good Morning,

    Attached please find IDT Energy's response to Better Business Bureau Complaint ID ******** for Mrs. ******* *****.

    Should there be any questions, please contact: *************************** 

    Customer Answer

    Date: 06/26/2024



    Complaint: ********



    I am rejecting this response because:

    I am awaiting a direct response from the company.






    Regards,



    ******* *****

  • Initial Complaint

    Date:09/24/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A representative knocked on our door on Sept 16th at approximately 615 at night. He said he was here about our utilities and needed to see our meter. He said BGE would have notified us he was coming and maybe we missed the email. He showed me his badge which said he was from Arcadia. He asked to see our last BGE bill to show me where it said he was coming. He pointed to the area where it talks about supply price comparison and said he was here about our bill needing to be lower because of the cost of energy and MD being a free energy state? He again stated that BGE had told us he was coming. I said I wasn’t from here and didn’t understand. He said he just needed my signature to lower our bill. He let me sign even though I told him it was under my wife’s name and not mine. He scrolled through all the consents really fast and just told me to sign. I feel like I was tricked into signing up for this, he mis represented that BGE had sent him. I didn’t realize we had changed suppliers until we received a letter in the mail a couple of days later. The letter says we switched to IDT Energy. This was not authorized by the owner of the account, and the agent misrepresented who had sent him.

    Business Response

    Date: 09/29/2023

    Please find the attached response from IDT Energy regarding BBB Complaint ID # ******** for ****** ******, along with all applicable information. 

    Please contact me directly, using the information provided below, should there be nay further inquiries concerning this matter.

    Sincerely,

    Ian S*****
    Compliance Specialist 
    IDT Energy, Inc.
    [email protected]

  • Initial Complaint

    Date:07/31/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A salesman from this company knocked on my door and was able to tricked my wife into signing a contract for their services. She was promised this would lower our electric bill. Not only that, this bill is in my name not hers. Since she signed up for this our electric bill has been more than double for the last 2 months than the highest it's ever been in the 5 years we've lived in our home. This company is a scam.

    Business Response

    Date: 08/14/2023

    Good Afternoon, 

    Attached please find IDT Energy's response to BBB Complaint ID ******** for Mr. ****** ****** along with the referenced attachments. 

    If you have any questions, please contact IDT Energy's Compliance Department directly at ***************************

    Sincerely, 

    IDT Energy Compliance 

IDT Energy, Inc. is NOT a BBB Accredited Business.

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