Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Rentals and Leasing

Drivo, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Rentals and Leasing.

Complaints

Customer Complaints Summary

  • 85 total complaints in the last 3 years.
  • 28 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/06/2023

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Feb 2, 2023. I reserved a vehicle in advance. Got to the rental company waited 45mins for help. I got the same agent I had 2 weeks ago and she said she remembered me. I told her I was back for a funeral. I gave her my info she said I can't rent you a car you took the bus to NY. I said I've been ************ for years. I did not fly each time. I asked to speak with the manager who told be the same thing. I told him due to a health issue I cant fly at this time. I proceeded to ask if I needed a doctors letter. He said that won't help we only rent to people who fly in...this is not stated on ths website. He told me there are 8 other companies you can rent from and that was it. I left alot of customers in the line complaning which seems to be the norm with these owners.... Previously the exprience was much better. I would like to see where it states that you must fly in. Also knowing that I was attending a funeral and I have a medical condition with a pre reserved car how is this allowed?This business should be mystery shopped and held accountable for their lack of professionalism.

    Business Response

    Date: 02/27/2023

    Hello, hope all is well.

    Thank you for contacting us.

    We sincerely apologize for the inconvenience. Both flying in&out and local customers are welcome to rent with us. Could you please send us a confirmation number of your reservation so that we could have a chance to provide you with a fair and amicable resolution?

    If you want, you can reach out to me directly by calling at ************ or email at *******************************. 

    Best regards,
    ************
    __________________
     

    Customer Care at **********************
    A: ************************************************************** style="background-color: rgb(255, 255, 255); color: rgb(47, 57, 65); font-family: system-ui, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Oxygen-Sans, Ubuntu, Cantarell, "Helvetica Neue", Arial, sans-serif; font-size: 14px;">P: ************                                                
    F: ************
    E: ***************************************
    W: **************************************

    Customer Answer

    Date: 03/13/2023


    Complaint: 19344556

    I am rejecting this response because:
    My complaint was not resolved. I was asked for my reservation number which I provided to the company and have not heard back from them. 
    I did not respond to the questionnaires inquiring about if my issue was resolved or not because I had to answer them first. If I said "no"5 it would not have given them a chance to get back to me.... Same as if I said "yes "and no formal resolution took place. Is there a way to reopen my complaint? I will send out another email to the company and try to get an answer. 

    Kind regards,

    *************************





    Regards,

    *************************

Drivo, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.