Water and Sewer Line Protection
American Water Resources, LLCHeadquarters
Reviews
This profile includes reviews for American Water Resources, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 527 Customer Reviews
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Review fromKathie K.
Date: 11/10/2022
1 starcomplete trash. I tried to cancel the bill they were overcharging me for and they hung up on me over 3 times while transferring me and trying to talk me into a lower rate, while overcharging me for years. I wasted so much money on them. DON"T WASTE YOUR MONEY PLEASE
American Water Resources, LLC
Date: 11/12/2022
Hi ********. Your review and contact information has been shared with our account specialist team. Someone will be reaching out to you shortly. Thank you.American Water Resources, LLC
Date: 12/22/2022
UPDATE: Hi. It's my understanding that a customer service representative was able to reach out to you. Please let me know if you have any questions or concerns. Thank you.Review fromSandra P
Date: 11/07/2022
1 starThey started charging me without my consent because I never signed up for the service then it was close to impossible to cancel the service. I called countless times and waited 30 minutes before giving up each time without ever speaking to anyone. When I finally got thru to someone they refused to refund me for the time they improperly billed me.American Water Resources, LLC
Date: 11/13/2022
Hi ******. For assistance, you can call us at ************, email us at ************************************************* or visit ** online at https://************** during standard business hours to chat with a customer service representative. Thank you.Review fromC. C.
Date: 11/07/2022
1 starTerrible company to deal with. They never responded to my residence to fix ***** shut off valveAmerican Water Resources, LLC
Date: 11/09/2022
Hi *******. I've shared your review and contact information with our account specialist team. Someone will be reaching out shortly. Thanks.American Water Resources, LLC
Date: 11/14/2022
UPDATE: Hi. It's my understanding that a customer service representative attempted to reach out to you. Please let me know if you have any questions or concerns. Thank you.C. C.
Date: 11/14/2022
Yes they did TWO WEEKS LATER. You guys are not reputableReview fromSteven C
Date: 11/04/2022
5 starsBest thing I have ever done was to enroll in the protection plan you guys offered. It was easy to get the service I needed. Quick response, easy to schedule, and the work was done on time and very professionally. Thanks for being there for me!American Water Resources, LLC
Date: 11/06/2022
Thanks for the feedback, ******! We appreciate your loyalty as an AWR customer.Review fromCassandra D
Date: 11/03/2022
1 starAWR are an awful company I will drop their service. I called about a blocked pipe that is under the ground and drains into the sewer drain. I spoke with ********************* I explained the situation to him clearly I stated are you sure this is something the contractor can preform he stated yes I said send someone to look at the job before I paid AWR my $50 dollars he stated it does not work that way when the contractor came out he stated he was not able to preform the job. Now here is the problem trying to get my money for a job that was never preformed. I was told they dont refund money even if the job was never done. I call they daily this has being going on for 4 days. Spoke with **** from AWS on 11/3/22 from claims department she stated she put in a refund, but it has to be approved first to call back in one week to see if its gets approved and If they approved it could take up to 24 to 30 days to get a check in the mail they took the money out in 5 seconds. THEY ARE AWFULAmerican Water Resources, LLC
Date: 11/04/2022
Hi *********. I've shared your review and contact information with our account specialist team. Someone will be reaching out to you shortly. Thank you.American Water Resources, LLC
Date: 11/14/2022
UPDATE: Hi. It's my understanding that a customer service representative was able to reach out to you. Please let me know if you have any questions or concerns. Thank you.Review fromCharles C
Date: 11/02/2022
1 starTrust me , DO NOT USE THIS COMPANY!!!!!!! I have been waiting for over 4 days to get a water shut off valve fixed and they never responded. TERRIBLEAmerican Water Resources, LLC
Date: 11/08/2022
Hi - for assistance from a customer service representative, please send an email to ************************************************ with your contact information. You can also chat with a customer service representative on our website during standard business hours at https://**************. Thank you.Review fromMary B
Date: 10/31/2022
1 starI have been waiting for two weeks for my leak to be repaired. I have contacted both AWR and the contractor but have been unable to get leak repaired. According to AWR the proposal is being reviewed. Meanwhile there is interior damage to my home. Mold is growing in the walls and the paint in the floor is bubbling. I cannot contain the leak because it is seeping through the walls. I have called numerous times and asked for a supervisor but the agents answering the phone have heavy accents and I dont believe they know the urgency of my request. The contractors hands are tied.American Water Resources, LLC
Date: 11/02/2022
Hi ****. For assistance with your leak, please call us or email ************************************************ for support from a customer service representative. Thank you.Review fromC. S.
Date: 10/30/2022
1 starYears ago this company was very responsive and helpful. Now they are complete trash. The last three (3) events I had, they found a reason why it wasn't in policy. Stay away!!!American Water Resources, LLC
Date: 11/05/2022
Hi *****. Your review and contact information have been shared with our account specialist team. Someone will be in touch with you shortly. Thank you.American Water Resources, LLC
Date: 11/14/2022
UPDATE: Hi. It's my understanding that a customer service representative attempted to reach out to you. Please let me know if you have any questions or concerns. Thank you.C. S.
Date: 11/14/2022
Hello. I have called back numerous and at different times where I got voicemail everytime.Review fromCarol M.
Date: 10/24/2022
1 starThis organization does not respond to calls. They drop your call after being on hold for over 20 minutes. They will sometimes say they are transferring you to someone else but then drop your call. I trul wonder if they have ever reponded to a need for service. I wasted money by paying them for repairs to water lines, sewrer lines and in-home plumbing. I am posting this review to warn others not to waste money on this insurance joke.American Water Resources, LLC
Date: 10/25/2022
Hi *****. In addition to reaching us by phone, you can also chat with a customer service representative on our website at https://www.awrusa.com and click the "Live Chat" tab on the right side of the page during standard business hours. Thank you.Review fromTeddie B
Date: 10/21/2022
1 starI contacted AWR 10/13/2022 at 9:30a.m. I was provided two claim numbers. I was told someone would contact me that day. I called back at 6:00pm and was told the one person they contacted declined to service me but they would continue to look and to call back the next day. I did and was told they are going thru a computer update and to call back Monday or Tuesday. I did. No one has returned my call. I have spoke to a manager who promised to call me. He didn't. I spoke another person who disconnected the call while i was reading my claim number and she never called back. I spoke to yet another who was going to send me some info via email and request a supervisor to contact me back. Never happened. I went on the. I am now calling back for the 6th time. If this isn't resolved, I will be requesting all my money that I have paid for this service on all three accounts.American Water Resources, LLC
Date: 10/27/2022
Hi ******. Your review and contact information has been shared with our account specialist team. Someone will be reaching out to you shortly. Thank you.American Water Resources, LLC
Date: 11/14/2022
UPDATE: Hi. It's my understanding that a customer service representative was able to reach out to you. Please let me know if you have any questions or concerns. Thank you.
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