Reviews

Review Details

• Review fromBrandi M

  Date: 09/12/2023

  1 star
  ******************* from this company sent me a text message early this morning for a Part TIme REMOTE Project Coordinator 1 with ****** I research all numbers and emails I receive, as I have been contacted by many scammers. I replied "Yes, I am interested." He immediately responded with, "Can I call you now?" I text him that his phone number is reported as a scam and asked if he had a Linkedin profile. No response. I noticed his email and information seemed to be legitimate. I decided to respond to his email and sent my resume. I then called the number and he did not answer in a professional manner. There was a lot of background noise like you hear when a telemarketer calls you. He was asking obvious questions about my resume that seemed weird to me. My last position shows my end date and he asked me if I worked there and I told him no, and that is why I am looking for another position. He then said, asked if I was ok with working for this client on a part time basis. I told him yes. He then said Ok, I just checked and it looks like this position is on HOLD! I can let you know if something else comes up. The conversation ended quickly and awkwardly. Something seems very off about this whole interaction. Now I wonder what they really do with your information. When I looked his number up on ******* it comes up as a reported scam on the Robokiller site.

  Artech Information Systems L.L.C.

  Date: 10/09/2023

  **************************,Noted your complaint in BBB. This response was deliberately not submitted until now since I was waiting to provide details of the actions we took based off of your complaints. First. I would like to confirm to you that ******************* is indeed an employee of Artech. He is a recruiter for one of Artechs fortune 500 clients, *****.Second, in your complaint you raised a couple of issues:i.****************** contact had been reported as scam on the Robokiller site.ii.******************* collected your Personal information.I am addressing the above complaints and providing Artechs detailed response below.Complaint #1: ****************** contact had been reported as scam on the Robokiller site:Artechs response: As soon as we noted your complaint, it was brought to Artechs IT teams attention. They did the necessary investigation and took the appropriate action to ensure that his contact # was no longer showing up as scam in the Robokiller site. Please see below (latest response on top): Email 3 dated 9/26/2023:*******, further to below I have received the following update:Got confirmation from ****** IT Team that VOIP has retested the user direct number ***********) in all 3 major carriers **************** and ********* and now the number showing as SPAM-FREE.Email 2 dated 9/21/2023L Hi *******, I have received confirmation that this number has been taken from a telecom service provider in India called VOIP, that provides US numbers. We are reporting the matter to them and asking them to correct the issue. I am not yet sure what action they will or can take, so please continue to evaluate potential action that Marketing or Legal can take. In the meantime, IT will continue to push VOIP, as needed, to correcting the issue.Email 1 dated 9/21/2023: Hi *******, we will check and find out from which telecom provider do we have this number, and then check with them if there is something they can do.Complaint # 2: ******************* collected your Personal information:Artechs response: As a staffing agency providing contingent workforce to various clients, Artech is required to adhere to the program guidelines laid down by each of its clients. In this instance ***** requires all its Vendors (Artech being one of them) to procure the ********* to create a secure ID at the time of submission for a job opportunity. Please see screenshot below. I have highlighted the relevant details ********************** ID: Last 4 digits of national id + first initial of last name and first 2 initials of first name + DOB mm/dd) for your convenience. This is the only reason recruiters like ******************* request you to provide your personal information. FYI, Artech is a #1 Women owned IT staffing firm in the US. We have close to 100 Fortune 500 clients. You can check us out @ ***************************************. If you are still unsure about Artech and would prefer not to involve us in you job search anymore, please reach out to me directly at the email id: ******************************************* We will mark you 'unavailable indefinitely' and remove your resume from our database and redact your contact information as well, so you do not receive any notification or job alert from Artech, going forward. Please do let us know.We wish you the very best in all your future **************************

• Review fromSara M

  Date: 08/18/2023

  1 star
  Do not work for this company. I was hired based on my looks. They thought because I was attractive woman I could help keep clients. They lied about my salary, I couldnt afford my bills and they told me I had to still travel and take clients out. This company caused me so much stress it put me in the hospital. They should be shut down for all their sketchy transactions. Do not work here unless you want to be sexually harassed by off shore workers, lied to, or deal with people who dont know how to do their jobs. The entire company should be investigated.

  Artech Information Systems L.L.C.

  Date: 09/01/2023

  ***************************,I hope you have no objection to being addressed as *********************** since all our records have it as your legal name and not ******************* that is in your complaint. Further to your BBB complaint, we conducted a thorough investigation. Artech refutes your complaint in whole and has also provided responses refuting the individual statements in your complaint:Your Statement: I was hired based on my looks. They thought because I was attractive woman I could help keep clients. Artech Response: Artech has been in the staffing business for over 30+ years and has never ever resorted to such cheap tactics nor will it ever stoop down to such low levels. As you are aware, Artech is an EEO employer that follows the hiring policy defined in its employee handbook. See excerpt below: 2.8 Equal Employment Opportunity _________________________________________________________________________________Employment decisions at Artech are based on merit, qualifications, and abilities. Our goal is to be fair with all employees and applicants. Consistent with that goal, it is our policy not to discriminate in employment opportunities or practices on the basis of race, color, religion, ***, national origin, age, physical or mental disability or handicap, medical condition, marital status, veteran status, sexual orientation, genetic characteristic, or any other characteristic protected by applicable federal, state or local law. Discrimination or harassment of any applicant or employee based on these protected classifications is strictly prohibited and will not be allowed.Artech hires on the basis of candidates skills, ability and knowledge and stands by the internal processes it has put in place to ensure qualified candidates are deployed on its client assignments. Your Statement: They lied about my salary, I couldnt afford my bills and they told me I had to still travel and take clients out. This company caused me so much stress it put me in the hospital.Artech response: At the conclusion of your interview process, you were given an offer of employment detailing the Artech employment terms and conditions including your annual salary. After reviewing the agreement, you indicated your acceptance by affixing your signature to the employment agreement and then commenced your employment at Artech. If you review your paystubs, you will see that during your entire stint at Artech you were compensated as per the agreed rate in your employment agreement. You were not coerced to accept this offer at any time during the hiring process and were at liberty to refuse the employment offer if you believed there was any misrepresentation by Artech. Also, this was an at-will employment that either party could choose to terminate at any time.During the interview process, you were informed that this role required travel. Plus, it was mentioned in your employment agreement as well. See below: Work Location: This position 'reports to' the **********, ** office location on a full-time basis. This position may require travel to visit Artechs locations, external business contacts, clients, customers, and vendors.You were also informed that expenses incurred relating to any business travel would be reimbursed by the company. Despite being given the option of taking ****** or car rental, you chose to use your personal vehicle for business travel. Our records indicate that you have been reimbursed for mileage, parking, and meals for every business travel that you undertook. As for your claim of hospitalization, we are not able to find any record of it nor are we able to find a request from you to avail time off for hospitalization for any illness (physical or mental) during your stint at Artech.Your statement: Do not work here unless you want to be sexually harassed by off shore workers, lied to, or deal with people who dont know how to do their jobs.Artech response: Artech takes any kind of workplace harassment very seriously and has a well-defined and established escalation policy and process in place, which is also outlined in the Employee handbook (that you acknowledged receipt in Dec 2022). As per the process, Artech initiates and conducts a thorough investigation as soon as a complaint is filed. Appropriate disciplinary actions (up to and including termination) are taken based on the findings of such investigations. Artech also regularly conducts workplace harassment training to ensure a safe workplace that is free from discrimination, harassment and/or any other form of abuse.Following the above processes, an investigation was initiated when we received your BBB complaint. In the investigation, HR confirmed that there has been no verbal or written complaint from you regarding sexual harassment at any time during your stint at Artech. Your BBB complaint was the 1st time Artech heard about it. Unfortunately, in the absence of any further information and/or context, your allegation remains unsubstantiated. Unless further information is provided by you, we will not be able to proceed further with this investigation and/or take any appropriate action. The investigation also revealed details surrounding your exit from Artech. During your notice period, after HR accepted your resignation: i.You solicited a colleague, who is not authorized, to verify your Artech employment to an external agency.ii.You requested the said colleague to misrepresent themselves as an HR specialist, knowing fully well that they were not part of the HR department.iii.You made the said colleague provide false information about being laid off from Artech to your apartment leasing co./Landlord, while in fact you had resigned from the job.iv.This is clearly a fraud and misrepresentation of facts committed by you. v.Your actions were a clear violation of the code of conduct and led to your employment being terminated for a cause with immediate effect. vi. Coincidentally, your complaint seems to have been filed with BBB on the same day your employment was terminated for misconduct. Artech has furnished responses refuting all your allegations. Please reach out to Artech directly or via BBB if you have any questions or require any clarification. Regards ***************************************** Associate ********************************* ************ | Fax: ************ Email: ************************************************ 360 ***********************, Suite **** | **********, ** ***** Website: www.artech.com

• Review fromAftab H

  Date: 06/26/2023

  1 star
  On 6/21, I sent a letter of complaint to their email regarding my concerns described below, which did not receive a response. In short, dealing with this company's unprofessional behavior and probable discrimination has been a significantly distressing experience and a waste of my time.On Friday, 6/16, an Artech recruiter reached out to me via LinkedIn to discuss my interest in a UX Researcher position at Meta. I reviewed the job description and confirmed my interest in the role, as my experience and skills aligned well with its requirements. She then requested my most recent resume, which I spent several hours revising before sending it to her that same evening.On Wednesday, 6/21, I followed up to inquire about any updates. She informed me that her manager had suddenly indicated a preference for candidates with specific experience in wearable devices. Given that 1) this recruiter had access to my LinkedIn, which listed the same experience as my resume, and 2) I am experienced as a UX Researcher with hardware tech closely related to wearables not just for ******** (now Meta) but also for other FAANG companies, Artech's rationale for denying me consideration holds little substance.This recruiter should have reviewed my profile first before wasting my timeif her reasons for disqualifying me were truthful. In fact, their haphazard decision seems more likely to be a case of discrimination due to my disclosed autism. The situation is all the more aggravating with their ignoring of my letter of complaint, further demonstrating their lack of commitment to professionalism. This company needs to be thoroughly investigated and held accountable for the harm they have caused, as evidenced by the overwhelmingly negative reviews they have received.

  Artech Information Systems L.L.C.

  Date: 06/29/2023

  Hello ****************,Upon receiving your complaint via BBB, Artech conducted an internal investigation with the relevant team. Here are the details: The recruiter and her supervisor confirmed that:i.they reached out to you via LinkedIn messaging to discuss and check your interest for the Meta opportunity. ii.At that time, they also provided the job description to you and requested a copy of your latest and updated resume. iii.After reviewing your resume, they believed you may not suit this role as experience with wearable devices was essential for this role.iv.They conveyed this to you as well. Typically, recruiters prefer to review detailed resumes to gauge suitability for any opportunity since LinkedIn profiles may have only the chronological data of the different employers and the roles. By requesting a detailed resume, the recruiter was doing her due diligence to present the candidate with most of the skills required by the client. Both the recruiter and supervisor had no knowledge of your autism, since there was no mention of it in any of the messages exchanged between you and them. So, there is no evidence of any discrimination As the recruiter mentioned to you, though this role may not have been suitable for you, we can continue to look out for suitable opportunities for you with our other clients. Would you be interested, please let us know. FYI, Artech has over 90 Fortune 500 clients that include the ***** companies. Please check us out at ***************************************** wish you the very best in all your endeavors.

• Review fromLynn W

  Date: 05/01/2023

  1 star
  This company contracted with me to work for *******. They harassed me with emails and phone calls wanting me to do the background check for them. When I say "harassed" I mean they called and emailed me ten times a day. They could not perform a simple background check in which every school was easily reachable. They sent me an email to confirm my start date two days prior. On the start day, they called and stated that ******* canceled the contract. Every email they sent me contradicted previous emails. They clearly are incompetent. I reached out to ******* and thanked them for preventing any further interactions with the company. They can't even use proper English or spelling in their emails. The most pathetic contracting organization I have ever interacted with. I give them 0 stars out of 5 and plan legal action against them.

  Artech Information Systems L.L.C.

  Date: 05/02/2023

  Hello ******************,We received your complaint and have looked further into the circumstances you have mentioned. Our investigations revealed the following: i.On 4/12/2023, you were offered a contract opportunity with Artechs client, contingent upon successfully completing a background check.ii.As per the clients rules of engagement, Artech initiated the background check immediately after you accepted the offer and consented to a background check (including but not limited to, an education check)iii.On 4/24/2023, Artechs Background check team reached out to you indicating they were unable to verify your education with any of the universities you had mentioned and requested you to provide copies of your degree certificates or proof of graduating.iv.Though you initially agreed to provide it, we did not receive anything from your end. v.When you could not provide any proof of your graduation, Artech reached out to the client to check if they would be willing to waive the education check. vi.Finally, after a week of going back & forth with you and the client, on 4/28, Artech received information that the client rescinded the offer due to the education check being incomplete. From the above, you can see that Artech did everything in its power to complete the background check. However, with you not providing any proof of graduation and the client refusing to waive the education check, there was nothing more we could do to help further your case. If you can provide proof of graduating, we can attempt to convince the client to reverse their decision since the role is still open and not yet been filled. Despite the above explanation, if you are still unhappy with the way Artech has dealt with the situation and do not want Artech to look for opportunities for you, then please let us know, so we can mark you unavailable indefinitely in our database.We wish you the very best!Thanks & Regards,***************************************** Associate Director - *************** Artech LLC

• Review fromMatt H

  Date: 02/21/2023

  1 star
  Two agents texted me unsolicited within minutes of each other. Seems like a fishing racket. Should be investigated

  Artech Information Systems L.L.C.

  Date: 03/06/2023

  Hello ******************, BBB notified us about your complaint. We take these complaints very seriously and so researched into it. We do see that you were contacted by a couple of Artechs recruiters for an opportunity with one of its clients at *****, **. These reach outs are done via a communication platform Sense that is connected to Artechs Applicant Tracking database (GEM). Sense allows us to simultaneously text multiple candidates who may be a probable match for any given job opportunity. The 2 reach outs you received were indeed genuine attempts from the relevant Artech recruiting team after reviewing your resume and finding it a probable match for the job requisition.For your information, Artech is the largest women owned IT staffing firm in the US. Artech has been in business since ****. Artech is a preferred vendor to several Fortune 500 companies. As a preferred vendor, Artech supplies contingent workforce for its clients. For more details on Artech, you can visit: Artech - Intelligence is Human As per Artechs recruiting process, the relevant recruiting team would search for suitable candidates for any given job requisition as soon as it is received from the client. They would initially reach out to them through Sense providing only the job title and the location information. Direct phone calls are placed only to candidates who evince interest or respond to our Sense texts. It is during these calls that the recruiters provide more details about the job (viz: the client, job description, pay rates). If you are not interested in being contacted by Artech, then please let us know and we will ensure you no longer receive any communication from Artech for contract job opportunities with any of its clients.We hope we have provided sufficient information to allay your concerns. Please reach out to us directly if you require any further information/clarification in this regard.Thanks

• Review fromBrittany K

  Date: 01/17/2023

  1 star
  IF I COULD LEAVE A REVIEW WITH NEGATIVE STARS, I WOULD!!!!! THIS IS BY FAR THE WORST COMPANY I HAVE EVER WORKED FOR IN MY ENTIRE LIFE! THEY ARE A SCAM AND THEY ARE THEIVES!!!!! THEY HAVE NOT PAID ME OR PAID ME SIGNIFICANTLY LESS THAN WHAT I WAS SUPPOSED TO HAVE BEEN PAID ON NUMEROUS OCCASIONS! WHEN I CALLED TO INFORM THEM THAT I WAS NOT PAID, A LADY HUNG UP ON ME! DO NOT WORK FOR THIS COMPANY IF YOU WANT TO GET PAID ON TIME!!!!!!!! THIS RECRUITING/STAFFING AGENCY NEEDS TO BE SHUT DOWN IMMEDIATELY!

  Artech Information Systems L.L.C.

  Date: 03/06/2023

  Hello ********,BBB notified us about your complaint. We take these complaints very seriously and work on finding a resolution to concerned parties satisfaction.As per our records, we do see that you are a current employee of Artech. Your Artech Point of Contact (the ********** confirmed that they had figured out the issue and resolved your paycheck concerns as of January 19, 2023, and you did not have any further concerns/queries regarding any deductions in your paycheck. Please let us know if you require anything further from our end to ensure your concerns were addressed to your *****************************

• Review fromAlma M

  Date: 12/16/2022

  1 star
  The recruiter who called me did not listen to me when I told him several times that I only wanted to work remotely. It felt off so I told him I didnt want to interview with the company he was attempting to fill a position for. He kept calling and then his boss kept calling. I interviewed with the company because he told me it would be remote but just before the interview started, he told me not to mention to the hiring manager that I wanted remote work. Even the company that hired Artech to fill the position was rude and unprofessional. I told them I would not consider working with that company because I could tell they were toxic and he never spoke to me again. Do not take calls from them or give them your info- they are unprofessional and liars.

  Artech Information Systems L.L.C.

  Date: 03/06/2023

  Hello ****,BBB notified us about your complaint. We take these complaints very seriously and researched into it.We apologize if you felt the recruiting team was persistent to point that you believed you were not being listened to. This position was very critical to the client, and they were very selective in their hiring process. However, after not being successful despite several rounds of interview, they were willing to accommodate remote work for the right candidate. This was the reason that the recruiter continued discussing this position with you. Interview preps are an integral part of Artechs recruiting processes. Typically, in the interview prep, the recruiters provide interview tips, client/manager details, go over the job description, provide general *********** and answer any questions the candidate may have. In this instance, after the interview was finalized and the recruiter could not reach out to you, they requested their managers assistance in reaching you.The recruiter also told you not to discuss the remote option with the client during the interview since they were already working with the client manager at the back end to make this a remote position if the client manager did decide to make an offer to you or to any of Artechs candidates. We are sorry that you did not have a great experience. However, I can confirm to you that Artech is the largest women owned IT staffing firm in the US and we have hired hundreds of employees every month. You can learn more about Artech at Artech - Intelligence is Human. We have taken the necessary steps to retrain our recruiting team on communication and how to deal with candidates with more professionalism. Please give us an opportunity to reverse this experience and make it a better experience for you in the future. However, if you are still not interested or would like to be removed from our database, then please let us know and we will ensure, you are not disturbed in future. We hope we have provided all the details regarding your experience with Artech. Please reach out to us directly if you require any further clarification/information in this regard. Thanks!

• Review fromKyle H

  Date: 10/21/2022

  1 star
  Horrible company. Actually interviewed with them and then during my final interview they never showed up. No response when I followed up. They should be put out of business.

  Artech Information Systems L.L.C.

  Date: 03/07/2023

  Hello ****,BBB notified us about your complaint. We take these complaints very seriously and researched into it.As per the records, we see that you were considered for a statement of work project with one of our clients. As per Artechs standard recruiting process, a recruiter is required to do the initial screening/vetting a candidate, prior to putting the candidate across to their Account Managers for the 2nd round of screening. In some instances, the client hiring managers if they are available do join the call. When your 2nd round of interview with the Account manager was scheduled, the client manager confirmed that they would call in. However, at the time of the interview, they did not make it to the call. Later we were informed that the client manager did have a work exigency come up. While we understand your disappointment about the client managers absence, Artechs Account manager was on the call with you and completed the 2nd round of screening as scheduled. Unfortunately for you, another candidate was selected and so we were not able to proceed with your candidature. For your information, Artech is the largest women owned IT staffing firm in the US and you can learn more about Artech at Artech - Intelligence is Human If you are interested and are looking for contract opportunities, then please give us an opportunity to make it a better experience for you in the future. However, if you are still not interested and/or would like to be removed from our database, then please let us know and we will ensure, you are not disturbed in future. We hope we have provided all the details regarding what transpired. Please reach out to us directly if you require any further clarification/information in this regard. Thanks!

• Review fromBrenda C

  Date: 10/04/2022

  1 star
  This is a real company, however, they are very unprofessional. One of their recruiters called me numerous times in a row. She finally left me a voice message, but I did not see an email from her. After I confirmed they had a valid contingent position for ********** I sent her my CV and requested the position ID #. She kept calling and calling (without stopping) until I answered my phone. She wanted to talk about another position, please keep in mind that each time I answered she spoke too low and yes, her accent made it difficult to understand her. I work at very diverse companies, however if staff cannot speak loud enough and clear enough to understand them, they will not succeed. It doesn't matter if they have a thick ********, Southern **, or ********** accent, if are calling external candidates/clients you need to have staff who can be clearly understood, no argument, just like someone in a word processing position cannot type past 25 wpm, they are not going to be successful.After speaking to someone at Artech, who was more familiar with the position, I was scheduled for an interview for the next day. When I went to bed, I still did not see the calendar invite for the interview, but it was too late to reach out. The recruiter started calling me again, early in the morning incessantly, one after the other over and over again. I finally turned off my phone. Once I was up, I did find the invitation had been sent in the middle of the night. This entire experience has been horrible. I have worked as contingent staff with numerous agencies, but I have never ever encountered such unprofessional behavior. If they did not receive my response in the middle of the night or even early in the morning, it is extremely unprofessional to incessantly call over and over again. To expect anyone to respond to an email sent LATE, in the middle of the night or at the break of ****, is not going to go over very good, and I am finished with this company.