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Business Profile

Moving and Storage Companies

Clutter Moving & Storage

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 16 total complaints in the last 3 years.
  • 12 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/28/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a contract for Clutter move me from my old house to my new house on 8/18/23. The contract stated 4 movers and 2 trucks at a rate of $300 per hour. The movers showed up with one truck only, I was assured this would be sufficient. 6.5 hours later I was told a few items werent able to fit on the truck. This included my Sectional couch, a smaller sofa, dining room table, and a 65 and 75 tvs, and a large dresser. I was informed by the movers that they might be able to get a crew and a truck out to finish the job within a week. By the time they arrived at my new house, it had been 7 hours. I told them to just put everything in the garage, because no way was I paying for another 3-4 hours to watch their incompetence. I was billed just under $2200 for 7.5 hours. I was moving from an **** sq. foot townhouse, I didnt have that much stuff. We had everything labeled move or dont move. They bubble wrapped things from the dont move section(ie a broken wicker basket) but put no protection on a glass cabinet, which ended up with all the glass broken. I ended up having to rent another truck, hire kids from my business, and have another whole day of moving. The Clutter movers lost hardware to a desk, and other pieces as well.

Clutter Moving & Storage is NOT a BBB Accredited Business.

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