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Find a Location

Clutter Moving & Storage has 1 locations, listed below.

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    Business ProfileforClutter Moving & Storage

    Moving and Storage Companies

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    3 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    Moonachie, NJ 07074
    BBB File Opened:
    5/26/2023

    Industry Tip

    BBB Tip: Hiring a mover

    Customer Complaints

    4 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    08/28/2023

    Complaint Type:
    Order Issues
    Status:
    Unanswered
    I had a contract for Clutter move me from my old house to my new house on 8/18/23. The contract stated 4 movers and 2 trucks at a rate of $300 per hour. The movers showed up with one truck only, I was assured this would be sufficient. 6.5 hours later I was told a few items werent able to fit on the truck. This included my Sectional couch, a smaller sofa, dining room table, and a 65 and 75 tvs, and a large dresser. I was informed by the movers that they might be able to get a crew and a truck out to finish the job within a week. By the time they arrived at my new house, it had been 7 hours. I told them to just put everything in the garage, because no way was I paying for another 3-4 hours to watch their incompetence. I was billed just under $2200 for 7.5 hours. I was moving from an **** sq. foot townhouse, I didnt have that much stuff. We had everything labeled move or dont move. They bubble wrapped things from the dont move section(ie a broken wicker basket) but put no protection on a glass cabinet, which ended up with all the glass broken. I ended up having to rent another truck, hire kids from my business, and have another whole day of moving. The Clutter movers lost hardware to a desk, and other pieces as well.

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Jenna C

    1 star

    08/15/2023

    am beyond ******, to the point that I have reached out to BBB and an attorney. We chose Clutter from a referral. I wanted my items 10 days prior to receiving them. I attempted to make an appointment to pick items up and I could only pick up items on same day at delivery appointment. That was an additional red flag. The two men arrived at our address at 9:15am. Upon arrival we educated them to where to bring items and that there is two beds and a tv stand to be put together. They both say they do not put stuff together. We were then informed that they were called in from ******** and were not part of the ********** Team because they called out. I say what we were quoted ****+ and you do not put things together. I was told they do not have to put the items together. The only saving ***** was ******. He humped everything up all of the steps. The other guy stayed on the truck and did hardly anything. We were told that they needed their moving blankets. SO GUESS WHO UNWRAPPED EVERY ITEM. The men left the tape ***** that we created by unwrapping the items that your company was to take care of. I then called customer service. **************** is c*** Not one person is affiliated with CLutter. when asked to transfer to office in swedesboro I was told I do not have a way to do that. I asked for contact name and the "supervisor" stated he did not know the name to give me. What a crock. He was reading from a script. I have not paid my bill and do not plan to unless they correct it. Their website false advertises and had hidden fees that is not known prior and it will be well known not to use your CLUTTER

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