ComplaintsforBroad Financial LLC
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Complaint Details
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Initial Complaint
10/07/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I was misled by Broad Financial. I am a self-employed person and they opened a Self Directed 1ra rather than a Self Directed Solo 401K. I paid a fortune for this service and expected much better guidance in terms of my selectionsBusiness response
10/30/2023
Hello ******, thank you for your feedback. We apologize our level of service did not meet your expectations. We can assure you that our team aspires to provide excellent customer service and product offerings at a fair price. In this particular situation, the initial account signed up for was a Self-Directed IRA. Once we were made aware that you’d prefer to sign up for a Solo 401(k), we promptly contacted you, received your authorization to sign you up for a Solo 401(k), and resolved the mistake.
In general, we make every effort to be transparent and explain our offerings simply and clearly to ensure a positive experience for every client. Based on your feedback, we will look to make improvements. We wish you the best of luck on your investing journey!
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Contact Information
1 Paragon Dr Ste 270
Montvale, NJ 07645-1765
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.