Customer ReviewsforAce Home Improvements

Quick and wonderful replacement of our ***** vents by ***. Always friendly and great customer service!

Thank you for your kind words. We appreciate the business.

Not even worth the 1 star I am rating them. Signed up for new roof in 2020. They told me it would take 1 week but they couldn't start until the spring (It was Oct). They called back in Nov and said they could do it now! So excited I agreed. They ripped of the roof and a week later told me they cant finish it until the spring. They covered half ******* with a tarp to be there all winter in the snow! They didn't finish this until May. Called them back because ******* was leaking from a skylight that they closed up. They fixed it and then I get a bill for another $375 - they never told me they would be charging me and I did not agree to this before the services were rendered. I explained this and no response...over 2 years later I receive a bill for this again! Not worth the aggravation - find a different contractor to fix your home!

There are a lot of facts that are not accurate in your negative review. First you contracted with Ace to do a new roof for you on November 29, 2018. (Not Oct. 2020). We completed your shingled roof on January 21, 2019. As we explained to you then, you have a flat roof as well that requires the temperature to be warmer for the roof to adhere. We did a courtesy tarp over that portion of your roof and explained to you that we would be back in the spring when the weather gets warmer to do this portion of your roof. We did in fact complete this portion of the roof in the spring on May 16, 2019. There was no issues or complaints at that time and the roof was paid in full. Then in February 28, 2021 you called about a leak. You asked us to send someone out to evaluate the leak. We sent our roofer out. If it was under warranty there would be no charge. The leak was around your existing skylights that were not replaced and not under warranty. We sealed around them and billed you $375 for the service call. You have not paid your balance. This entire bad review was because we recently called you to collect payment for your balance due.

My roof was in bad shape and needed to be replaced soon. *** came and gave me an estimate within a few days. *** performed the job as soon as weather permits and did the job right at a reasonable price. Because we also removed skylights, *** was the only contractor that covers both roofing and interior framing and drywall work. I am happy with their work.

Thank you for those kinds words. Enjoy your roof.

Our project was the installation of front entry double doors. The Ace ********************* provided excellent service from the initial discussions and ordering to delivery. The customer service team headed by ***************************** did a great job keeping us informed regarding delivery status installation scheduling, team staffing and actual delivery. The installation team was very professional, neat and the doors were installed properly eliminating the drafts we had with the old doors. The capping work was outstanding!!!. We would recommend Ace Home Improvement highly.

Thank you very much for those kind words. Enjoy your new doors.