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Business Profile

General Contractor

Ace Home Improvements
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/13/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We hired Ace Home Improvements to install a new ceiling attic fan, and at first, everything seemed fine. However, about a year later, the fan started making a loud, persistent noise. When their repairman came to check it out on July 7th ,he said it sounded like the fan motor had gone bad which was disappointing for a unit thats barely a year old.He then pointed out that we had a new roof installed and implied that might have caused the problem. I explained that the new roof was put on at the beginning of April, and the attic fan continued to run smoothly for two months after that, only starting to make noise about four weeks ago. The timing just doesnt add up, and it feels like the issue lies with the quality or longevity of the fan itself, not the roofing ******* left feeling frustrated. A fan motor shouldnt fail this quickly, and the deflection to the roof job felt like an excuse rather than a solution. I expected better follow-through and accountability for the work done.When I called Ace to discuss this, I was told that the owner, ****, would call me by the close of business that day. Four additional days have passed, and I still have not received a call from him.

    Business Response

    Date: 07/17/2025

    I spoke with *** on Wednesday 7/16/2025.  I was able to get a new attic fan for him under warranty and the customer was just responsible for the Labor.  I installed the new fan today 7/17/25.  Job is completed and paid for.  

    Customer Answer

    Date: 07/17/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Regards,

    ****** ********

Ace Home Improvements is BBB Accredited.

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