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Business Profile

New Car Dealers

Toyota Universe
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

3.57

Average of 53 Customer Reviews

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Review Details

  • Rox B

    Date: 04/04/2025

    I had a very disappointing experience leasing a vehicle from Toyota Universe due to lack of transparency and misleading practices. 1. Hidden Fees: The dealership added over $4,000.00 to the **** without disclosing it to me. 2. Gap Insurance Deception: The finance manager (******) claimed the gap insurance was free, but I later found out I was charged $1,200,00, when I asked them to remove it, they promised they would but never did. I had to call and cancel it myself to get my money back. False Mileage Information: they stated on the lease the car had 36 miles but when I got in the car it had 90 miles because the salesman (Armani driven it from **. They refused to correct it in their system. I Confusing financing terms: The dealership blamed Toyota ****************** (TFS) for the money factor while *** stated that the dealership controls it. Poor ***************** the ** acknowledged the issue but said A deal is a deal. Calls were ignored when I requested a breakdown of the lease contract. I did receive my $500.00 rebate refund after following up multiple times but the lack of honesty and customer service made this experience frustrating. I would strongly caution anyone considering doing business with this dealership. Make sure to read everything carefully and double check all charges before signing.

  • Rox B

    Date: 03/27/2025

    Business Name: Toyota Universe Location:************************************ Date of Transaction: February 2025 I had a very disappointing experience leasing a vehicle from Toyota Universe due to lack of transparency and misleading practices.1. Hidden Fees: The dealership added over $4,000 to the **** without disclosing it to me.2. ************* Deception: They claimed ************* was free, but I later found out I was charged $1,200. When I asked them to remove it, they promised they would but never did. I had to call and cancel it myself to get my money back.3. False Mileage Information: I was told the car had 36 miles, but when I got it, it had 90 miles because a salesperson had driven it from **. They refused to correct this in the system.4. Confusing Financing Terms: The dealership blamed Toyota ****************** (TFS) for the money factor, while *** stated that the dealership controls it.5. Poor ***************** The ** acknowledged the issues but said, A deal is a deal. Calls were ignored when I requested a breakdown of the lease buyout.I did receive my $500 rebate refund after following up multiple times, but the lack of honesty and customer service made this experience frustrating.I would strongly caution anyone considering doing business with this dealership. Make sure to read everything carefully and double-check all charges before signing.

  • Abel B

    Date: 03/21/2025

    I had an amazing car buying experience with ****** today Ill definitely recommend him if you ever visit Toyota universe.

    Toyota Universe

    Date: 03/21/2025

    THANK YOU VERY MUCH FOR YOUR BUSINESS

    Toyota Universe

    Date: 03/28/2025

    THANK YOU

  • Anthony B

    Date: 01/28/2025

    **BEWARE** ***FALSE ADVERTISEMENT ***I drove 1 hr ************************************************* from their online advertising. See below. Priced for $24,700 with all discounts. I dealt with ****** and the sales manager Laizo. When I arrived to look at the car, turns out the car was falsely advertised and had over $7,500 in damages from an accident in the lot. When I questioned the staff about what would happen now, they simply said that the price of repairs would get added on top of that online price, bringing the car to over $31,000 with an accident now on the CARFAX.I still decided to negotiate that the price of the damaged gets FAIRLY taken off the price of the car. They said no and said there was nothing they can do. I wouldnt never drove this distance for the FALSE ADVERTISEMENT that this dealership provides.Never come here.

  • Jose A

    Date: 12/17/2024

    ****** and his manager at Toyota Universe were able to show me payment options for the car I was looking for online, and by the end of the interaction, I was able to drive it off the lot. Thank you to the staff at Toyota Universe for their quick and attentive service.

    Toyota Universe

    Date: 04/23/2025

    Thank you for your response...

  • Michael J

    Date: 10/30/2024

    I had an excellent experience here. The staff was helpful and friendly. I was promptly assisted with my car search, and a test drive. I highly recommend Toyota Universe for anyone looking for a new or used car.

    Toyota Universe

    Date: 04/23/2025

    Thank you

  • Ali E

    Date: 10/19/2024

    My experience here was great , ****** helped me with my car purchase . Also the staff was friendly and kept checking on me to make sure I was doing well! Thanks ****** !!

    Toyota Universe

    Date: 10/22/2024

    Thank you for review ..

    Toyota Universe

    Date: 10/25/2024

    Thanks for the great review!

  • John H

    Date: 07/31/2024

    BEWARE BAIT AND SWITCH! After I looked for a 2024 RAV4 Hybrid LE on Toyota Universe's website, a woman named ********************************* called me and said if I came in right now I could drive a 2024 RAV4 Hybrid LE on the lot. So I drove 45 minutes to the dealership. ***** was nowhere to be found, and a salesman who came after 10 minutes told me he had no RAV4 Hybrid LEs and wouldn't for weeks. He tried to interest me in a Prius. Then I remember that the EXACT SAME bait and switch happened to me at Toyota Universe in 2021. What an awful, dishonest business. *********************

  • Frances C

    Date: 07/28/2024

    Toyota Universe in *************** is the worst. They failed to uphold the contract they signed so I took them to court - TWICE. Twice they lost the case and are liable for damages to me. They refuse to pay, ignore letters from lawyers, ignore the judgments of the courts, etc. Anyone considering doing business with this entity should really consider what they're getting themselves into. My fight goes on.

  • Jackson M

    Date: 07/18/2024

    They falsely advertise online with prices 8-11k less to lure you in then they add on additional fees. Needs to be investigated by the ***************************

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