Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged for a service that was not done. Fix horn horn was not repaired.

  Business Response

  Date: 06/17/2025

  Customer isn't asking for resolution.  

• Initial Complaint

  Date:05/07/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This dealership engages in deceptive sales tactics. The website price didnt match the sticker, and the salesperson claimed I needed to meet three impossible criteria to get the listed price a clear bait-and-switch. After researching the cars true market value, I confirmed the website price was accurate. I successfully negotiated both the vehicles price and my trade-in value. Upon arrival, I was informed the car only came with one key, and an additional one would cost $250, requiring a return visitan inconvenience never disclosed. Despite requesting that my credit not be pulled excessively, I later discovered six inquiries had been made. I was also told that securing a lower interest rate required the car to be certified, costing an extra $2,000even though it was already listed as Certified Gold on their website. During financing, I was pressured to waive the vehicles warranty. After refusing multiple times, they stopped insisting and instead presented other warranty options, stating I had to purchase one immediately. The finance *** also suggested ************* but never disclosed which bank would provide my loan.After signing, I noticed several disc***ancies: Registration fee was $550, not $250 as promised. The two years of complimentary oil changes were never documented. Feeling deceived, I consulted another dealership, where I learned:Two banks Toyota Universe sent my information to had lower interest rates than what I was offered. Warranty options were thoroughly explained, and I secured coverage at one-third of the price. No free oil changes were linked to my VIN as I was promised. A ***lacement key actually costs $500, not $250. The Highlander was certified on April 6, 2025, meaning I should not have been charged an extra certification fee. Explaining why it did not appear as a line item on the sales receipt. Two weeks later, I received calls claiming the finance department lost my down payment. Proceed with caution when dealing with this dealership.

  Business Response

  Date: 05/28/2025

  We have reached out to Mrs ****** numerous time thru email and phone calls and she has not responded.

  If she would come into the store we would be more then happy  to discuss her deal with her . She does have a free oil 

  change with us she just has to bring the car in.

   

  We willbe waiting to here from her . Dardan

  Customer Answer

  Date: 06/05/2025

  
  Complaint: 23301151
  
  I am rejecting this response because: 

  The business in question has repeatedly failed to address concerns when contacted. Their proposed solutionreturning the vehicledoes not acknowledge the deception involved, nor does it account for the services that  was promised and provided. This approach leaves key issues unresolved.
  
  Regards,
  
  ********* ******

  Business Response

  Date: 06/09/2025

  Mrs ****** needs to come into the dealership to resolve the issue since she will not answer the phone. Key no problem willl give it to her .

  We need to get to the bottom of if the 5k was collected or not all she has to is produce statement showing money was taken from her.

  Unfortunately we can't move forward with my cooperation from her .

   

   

   

   

   

• Initial Complaint

  Date:09/16/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the Toyota Universe dealership to buy a used car. I had an appointment at 7:00 PM, and no one attended to me until 7:26 PM. Then, a sales person named Edd came and asked for my credit score. I told him that if I could buy the car, I would purchase it directly, but if not, I would buy it with 2 or 3 installments using finance and with a cosigner. He then told me that if the cosigner was not present, he would not show me any cars and that he did not want to waste his time with me. Meanwhile, he also stated that I am not an American citizen. I decided to abandon buying a Toyota. I will never visit a Toyota dealership again.

  Business Response

  Date: 09/17/2024

  I am very sorry that you had to go through that at my store.

  That salesperson has been terminated.

   

   

  ****** Teel 

• Initial Complaint

  Date:07/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They falsely advertise prices online to lure people in and when you go there the actual price of the vehicles is 7-10k over the listed online price. Additionally the sales person I was dealing with made racist and sexist remarks. Very unprofessional and hindering on the verge of a civil/criminal suit.

  Business Response

  Date: 07/19/2024

  We have scrub customer completely. 

  From our system so be is no longer contacted by us.

  Customer Answer

  Date: 07/19/2024

  
  Complaint: 22009285
  
  I am rejecting this response because:
  It didnt resolve anything. The car is still listed at the wrong price and luring consumers in. Either sell the car at 35k or list it at the correct price. 
  
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:07/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good Afternoon,A few weeks ago, I contacted this Toyota Dealer because I thought maybe they would be able to help. I got a hold of a *********, who seemed very helpful and I asked her several questions regarding my situation before I decided to make a trip to this Toyota dealer. I would stay in communication with her as best I could because at times I was unable to get a hold of her and at times it would say the number is incorrect. I finally came around to make an appointment and my mom took me. I actually do not remember what day, but I do remember it was a few weeks ago and it didnt go as I thought. The sales person I was working with was ******, and he was very knowledgeable and nice, but a few days later I texted him and asking if he could explain my situation to see if I could still get into a car and his last responses was (if the computer says no, its no) along with more to the message. It really hurt a lot and Im just like, I just need a car. I then got a call this week from someone else and not sure what his name was, but I know it starts with a Y. He also seemed really nice and set up another appointment which is today 07/13/24 and it went quicker then I thought and the sales person I had today was wonderful also, but I am more upset with the person who setup the appointment. Dont contact me and get my hopes up. There is a lack of transparency at this Toyota and I am still at the dealer, feeling embarrassed, and waiting for my ride home, sitting in the service area and then calling them and whom ever is on the other line hangs up on me, puts me on hold, and is very rude. This is probably the worst Toyota Dealer I have ever been to, are liers, except the sales lady I had today which was really nice, and its like they leave you with promises they cannot keep. The second time I leave unhappy and even the message while you wait on the phone says your credit score does not matter. Lies.

  Business Response

  Date: 08/05/2024

  We are sorry we couldn't get you approved but each situation is different.  Budget money down and vehicle all play apart. We can get an approval for everyone but will always come down to certain qualifications.  We do apologize for the misunderstanding. 

   

   

  Customer Answer

  Date: 08/05/2024

  
  Complaint: 21985023
  
  I am rejecting this response because:
  

  Because I felt mislead and every time I called, someone would hang up. Also I would get different information over the phone then in person, basically getting my hopes up and me information excited because finally I would have car. My second appointment, I have never seen an appointment go so fast and the person I spoke with, that created the appointment made me feel excited, because he stated that Id test drive the cars I was interested in which was a Corolla and I get there and I knew something did not feel right on the day I came again. You should never treat a customer like that and I even left a review on ****** and it looks like the owner apologized and stated to call. Every time I called, the line was either busy or no answer. I will end with this, a customer should never have so much difficulty in getting a car. They are needed, regardless of customers credit or what have you. I have a decent paying job and that should be enough. No one should be without a car and they should not be so expensive and so impossible to get. It does not make any sense. 

  
  
  
  Regards,
  
  *****************************

• Initial Complaint

  Date:07/09/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I own a toyota truck that has a recall on it for the frame. I took it to Toyota universe, and they agreed that my vehicle qualifies for the recall and for the frame to be replaced. Then I got a call from them saying I would have to spend $3000 for this recall to pay for employee, wages, and parts.. Then after corporate, they told me I shouldnt have to pay anything. This is a recall.. *** contacted the dealership and they told me theyre gonna order the frame and to call back in 10 days. I called back the dealership after 10 days and they keep giving me the runaround. No one will pick up the phone when I call. And they keep saying theyll call me back and never do. *** contacted corporate several times and they have been of no help and as I said, I contacted the dealership and they keep telling me theyll call me back and never do. The frame on my truck with this recall has rotted out and its not safe to drive which impairs me from using my vehicle for work and Toyota has been of no assistance and helping me with this issue

  Business Response

  Date: 07/10/2024

  After speaking with ************************, I was able to address his concerns and explain the process properly. We are ordering the parts for the client, and will phone him as soon as they arrive so we can complete the work. ************************ told me over the phone that he was satisfied and I informed him I would move to close this complaint, he stated that he was okay with that. 

  Customer Answer

  Date: 07/15/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *****************************

• Initial Complaint

  Date:06/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 31st I went to toyota universe to purchase a car and i spoke with a sales person named ******, he sold me a toyota camry without disclosing the car fax, to begin with. Now on Saturday when i took a good look at the car something seemed off. So i ran a car fax, to my surprise the car came back that it had an accident. So on Monday i went to toyota universe and spoke to the sales manager who's name as he stated was ****. At first conversation was okay but then he started to argue back and forth with me. Even started to get a bit rude. Said that if i wanna give the car back i can do a volunteer surrender and it will be a repo and my credit will become horrible. I am surprised and extremely disappointed with the way i was lied to from the gecko, as an honest man i will think 90 times before buying a car again from toyota.

  Business Response

  Date: 06/26/2024

  CUSTOMER CAME IN WE FIXED THE MECHANICAL ISSUE THE *** WAS HAVING AND HE LEFT HAPPY . PLEASE CLOSE THIS

  Customer Answer

  Date: 07/02/2024

  
  Complaint: 21805449
  
  I am rejecting this response because: As a business they are required by law to provide me with a car fax upon request, which they did not provide. On top of that when I go back to the dealership and Im waiting for the car fax to print and be added to my paperwork and I'm told because the Finance manager had a client thats why it took so long. I wasn't born yesterday. As I have stated before the sales manager named **** got very rude with me and failed to help me in any kind of situation. Yes the engine was making noise and the car was pulling left, which they did fix, but this isn't the issue. The issue is i was lied to from the beginning, and was never shown a car fax by the sales person named ******. I am not HAPPY and I am extremely disappointed, dissatisfied, and appalled the way that I was treated, and lied too. On top of that when I went back for a solution i was threatened by my credit being ruined and no solution because I signed the paperwork, they can't do anything, Yelled at because I wanted a solution, but was never provided one. Yes they fixed the issues after I pointed them out, and they wanted to charge me for diagnosis and any fixes after they are the ones who lied about everything. But the issue is that they sold me a car with no car fax and a history of an accident that was never disclosed. So no I am not Happy and do not want this matter closed without a solution and thorough investigation on toyota universe in little falls so the next person who trusts them doesn't end up being lied to and cheated by toyota universe, and ****** the sales person and **** the sales manager. Thank you so much I highly appreciate it.

  
  
  
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:05/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  En el ao *************************************************************************************************************** garanta del fabricante, a la semana de o morado fui para hacer cambio de aceite incluido en la compra ** cual permiti detectar una falla tcnica grave por consumo del aceite el cual estaba por debajo del ** tcnicamente aceptable. Yo le reclam al el**s por eso y si respuesta fue contundente. Me dijeron que me **** que entender con el banco. Yo incisto por varios meses y la persona con la cual me vendi el carro se esconda y nunca me dio cara ** cual me oblig a ir al fabricante ********* y ** somet a la apruebas que el**s excigian. Despus de un ao de pruebas y dilaciones me dicen que no asumen la garanta del vehcu** est por fuera de tiempo la cual no es correcta por qu cuando acudo el ******************* 54 mil millas y la garanta estaba hasta **s 60 mil. Pero a punto de dilatar entre chequeos **graron que ese tiempo se venciera. Lo grave de todo esto es que el vehcu** produce altos ndices de contaminancion que ponen en riesgo las personas que viajan en el y en general al ***** ambiente y **s costos que me ha generado este problema son muy altos.Yo cmo persona me siento engaada por qu la persona que se encarg d encenderme el carro se aprovech de mi ignorancia y a punto de engaos **gr que un carro que costaba 16 mil dlares al final me cobraron ******************************************************************************************************************************************* ofrecieron fue 5 mil dlares por el carro. *** sola cifra habla claramente del robo y estafa del cual fui victima. Yo tengo toda la documentacin del proceso y la verdad, no se a donde ms ******** para solucionar este problema que me tiene afectado econmica y psicolgicamente. Por favor necesito de su ayuda y muchas gracias por su colaboracin

  Business Response

  Date: 06/06/2024

  WILL REFUND THE ***** TO THE CUSTOMER PLEASE CLOSED THIS

• Initial Complaint

  Date:05/21/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on the 16th of ***** i least a Toyota rav 4 and purchase an extra warrantee at the dealers ***************** told me that it included windshield replacement in case of accident that is why i got it ,when i called toyota the company they said i only had tire and rim i have mad more than 15 call to both toyota universe and toyota company i one of the calls **** told he will give me what ******* told after he called me a B**** and threatened to hurt if i set foot in the dealership as of today 05-21-2024 i still dont have the full warrenty it only cover cracks repair on windshield and not the full replacement please help ******************* ********** ******************

  Business Response

  Date: 06/10/2024

  We have reached out to the client and explain l ain't we will cancel the windshield policy . Since it doesn't covering replacing the windshield that monies sill any against his loand . As well will give him an extra ****** for his troubles.  Please close this case.

   

  Customer Answer

  Date: 06/10/2024

  
  Complaint: 21741285
  
  I am rejecting this response because:

  Good Day Ladies and gentlemen of BBB first this business have not reach out to please have them show you proof of this also their responses are not clear

  and almost looks like it was written by a 2 year old i truly *** understand the respond this is what they put !! they need to be clear please

  please ***t close this case

  We have reached out to the client and explain l ain't we will cancel the windshield policy . Since it doesn't covering replacing the windshield that monies sill any against his loand . As well will give him an extra ****** for his troubles.  Please close this case.
  
  
  
  Regards,
  
  *******************

  Business Response

  Date: 07/05/2024

  **** our new car manager has reached out to *************. We have informed him since the product he purchased doesn't cover windshield replacement only repairs.

  We will cancel the product for him and as well give him ****** for his troubles.

   

   

  Customer Answer

  Date: 07/05/2024

  
  Complaint: 21741285
  
  I am rejecting this response because:

  I do not want the product or warranty for tire dent and windshield cancel or terminate as theres a contract but I will accept the $200 for my troubles making it ******* clear that my warranty will remain in place for the duration of the lease !!

  I hope this will put an end to my nightmare and I will go to a different dealer in future 

  I ask the Ladys and gentleman of BBB 

  to ask them to mail me the check please !!

  *******************;

  ******************************

   

  
  
  
  Regards,
  
  *******************

  Business Response

  Date: 07/06/2024

  We will mail ************* a check for ****** and will not cancels his products as he has requested.

  Customer Answer

  Date: 07/08/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *******************

• Initial Complaint

  Date:04/28/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went with my friend to the dealership to buy a new Toyota Highlander. We had a deal set up where my friend was the buyer and I was the co signer. After we signed the papers, trusting the accountant, a few days later when we went to get the permanent registration and license plates, we found out that the car is under my name not my friends name. Every time we call them, they put the problem out a couple of days. The disaster is that they took out a loan under my name. They also put the downpayment that my friend paid under my name. I do not need this car, it was for my friend and I was just there to help. I need them to find a resolution to this problem ASAP.

  Business Response

  Date: 05/09/2024

  We have spoken to customer multiple time and understand he wish to change paper work but it is something he would need to handle the the bank he has the loan with. Car is registered in his name he insured the **** we wouldn't be able to do plates any other way and the state of **. We do understand he may have change his mind at this point .

   

  Please close this case