Complaints

This profile includes complaints for AJH Management's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

AJH Management has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  AJH Management

  101 Chase Ave Suite 401 Lakewood, NJ 08701

• 

  AJH Management

  PO Box 580 Lakewood, NJ 08701-0580

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/28/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint regarding the full withholding of my $500 security deposit (plus accrued interest) by my former landlord at *** ****, ******* **** **, Plainsboro, New Jersey. I vacated the apartment on June 10, 2024, after three years of residency. Before leaving, I spent five days thoroughly cleaning and left the unit in excellent condition, better than when I moved in.
  
  Despite this, my entire deposit was withheld. The landlord cited normal wear and tear, which NJ law does not allow as a deduction, and provided only five vague photos that do not clearly show any damages. No itemized list of deductions or receipts for repairs or cleaning were given, making it impossible to verify these charges. Moreover, my lease requires the deposit to accrue interest, but the landlord did not mention or return any interest, and I have received nothing back.
  
  Most importantly, the landlord failed to provide me with a written, itemized statement of deductions and the return of any remaining deposit plus accrued interest within 30 days of my move-out, as clearly required by NJ law. This failure is a direct violation of state law and my rights as a tenant.
  
  Many other international residents have reported similar experiences with this landlord and community. The community is locally notorious for targeting tenants with Asian last names, raising serious concerns about discriminatory practices. This pattern has caused significant distress among international tenants and should be investigated further.
  
  I am seeking a full refund of my security deposit plus all accrued interest, as the landlord has not provided any proper documentation, itemized list of deductions, receipts, or clear photographic evidence to justify withholding any portion of my deposit, as required by NJ law.
  
  I tried to resolve this with the landlord but received no satisfactory response. I request the BBB’s assistance in resolving this issue and appreciate your support and commitment to protecting consumers.

• Initial Complaint

  Date:04/15/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In New Jersey, landlords are required to place security deposits in interest-bearing accounts and must pay the tenant the earned interest annually, either in cash or credited towards rent. AJH Management is illegally not providing the interest back to their tenants when they move out. After receiving my final statement, I followed up regarding my interest and they did not know what I was talking about. They finally sent me a check for $4.32 and have not sent me any further detail. Its hard to believe that $3500 over 4 years made only $4.32. I've requested the detail several times and they have ignored all my request. I know for a fact that no other tenant received their interest back as well.

• Initial Complaint

  Date:03/24/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Property Management office is a scam. Adding charges to your account in order to incur extra late fees. The corporate office is not existent, no phone number and no one replies to any email. They charge you money and take you to court when you are unable to pay the made up charges they created. They will let you live their one year and not renew your lease just to charge you nonexistent maintenance fees years after you move out and HURT YOUR CREDIT SCORE. When contacting their attorney Im not sure who is more disorganized as his response was sending every residents private rent ledger, which Im sure is a tenant right violation.

• Initial Complaint

  Date:11/29/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  AJH Management, needs to replace the Property Manager for the Commons Whitemarsh ********************************************, due to their unwillingness to address the concerns and yes, the complaints of the residents that live here. I have two basic concerns at the moment, first involves safety, the exterior entry door continues to be propped open which allows anyone to gain entry to the building and now the lock on the front entrance door has completely been removed( 11/26/24)and when I inquired as to a replacement the maintenance personnel in uncertain and second the use of marijuana in the building which poses a health problem, my wife has chronic asthma and the tenant next door to us continues to smoke marijuana which enters our apartments living room and bathroom and is experienced by our visitors who come to visit us which is not fair not, it is not only unfair to us but to seniors with health issues and children. I recently asked the property manager to have her boss contact me because she isn't doing anything to address the issue and was told that she doesn't have to tell me anything about what she's doing which was very unprofessional and that she would have her boss to call me, that was on the 25th of June I have yet to hear from him/her, this is the 29th Of November.

• Initial Complaint

  Date:10/22/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied to rent an apartment from AJH Management at one of their properties ************* **** **********. On 8/28 I paid $1305 for them to take a unit off the market that would be available for move-in on 9/30. On 9/30 I went to the property to sign a lease and paid my security deposit and prorated rent totaling $2075, at the time the keys weren't available because maintenance was still working on the unit. I was told move-in wasn't until 3pm on week days, before I could move in I received an email and call from the leasing department notifying that my unit was not ready. I was provided pictures of appliances not hooked up, bathroom fixtures, vanity and other thing not in place. For a week straight I was told the unit was ready and when I arrived it still was not move-in ready. I requested a full refund and was told because I signed a non-refundable addendum i wouldn't be able to get my holding fee back but will receive my security deposit and prorated rent for one day back. I have tried multiple times to reach them regarding my refund check to no avail. I work in Real estate in the accounting department, and I'm aware of a unit is not ready by the time it supposed to be, they are in breach of contract and I should be able to received everything I paid even the non-refundable portion. I was trying o be civil about the situation without getting legal involved, but they are forcing my hand. It's been two weeks since I was told my check would be sent certified and a tracking number would be provide but I haven't received any notices regarding my refund.

• Initial Complaint

  Date:10/19/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The security deposit check that was sent to us BOUNCED.

• Initial Complaint

  Date:08/30/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Recently my vehicle was maliciously towed by concierge staff. The reason stated was due to it being in a handicapped space. Unfortunately the spot we parked in was actually legal. In the state of **, for a spot to be marked handicapped or accessible, there MUST be a sign posted stating so, with fines and warning of tow on sign. A state issued and current handicap placard was in place in the window. But due to us needing pass for another vehicle, we chose to remove it for that trip. This is when staff had it removed and towed by morning with no alert or warning to me or my partner. The Parkway Lofts usual process would normally be a mass email sent to all residents in regards to parking violation, the vehicles description and plate. Then if no response, a second email would be sent to alert tenants again that the vehicle is in violation and is subject to ticket from police of area in which vehicle is located and tow from a private tow company. However these steps were skipped by concierge who are the parties responsible for said email blast. The vehicle was then towed and due to this tow and flood storm, vehicle was then completely totaled out by GEICO due to sitting in door high water overnight causing irreversible water damage. There is no record of a ticket by either police department responsible for this address. I do find AJH management at fault for this loss. Property manager *** has been extremely understanding and agreeable in the mistake by staff. She even attempted to credit me for the tow and it was IMMEDIATELY reversed by area manager *********************** due to Not liking how this conversation is going. I was then kicked out of ******** office by *************. I felt totally defeated and disrespectedI dont wish to escalate but i refuse to be taken for a financial loss at no error from me or my partner. A resident said they personally witnessed them dragging my vehicle. Attached are my supporting documents. Receipt of my tow, my rental, total loss paperwork.

• Initial Complaint

  Date:07/26/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live in Nexus Apartments We dont typically complain we have dealt with a lot living here. P*** in the hallways , equipment not working. Sharing the only 1 treadmill in the gym.I am reaching out in regard to my central air unit. Its been pending repair over 2 weeks. Last week, we were told it would be fixed and they never came back. Yesterday, they were suppose to come again but never received came. Please advise on what to do next? I would like to be pro-rated my rent for not having proper cooling in my apartment during the summer time. Its uncomfortable here they offered a portable unit and never brought it to the apartment. Email correspondences can be provided

• Initial Complaint

  Date:07/07/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have made at least three requests in the past two years for maintenance through the tenant portal at the property I reside in for a mold/water damage inspection and remediation if necessary. I have cited the problem areas as: the bathroom, behind and around the washer/dryer area after seeing mold as the leaking appliance was replaced in May 2022, several areas of cracking paint on the ceiling that extend down the walls, as well as bubbling paint along the window ***** and area around the ** unit in the living area.While maintenance has visited the unit to inspect, they have not actually remedied the problem. One maintenance person who visited relayed to us that there was no caulking between the shower tiles and the walls behind them; caulk was applied to seal the area and no further work was completed.I have personally noticed defects in the flooring along the bathtub and under the heater, as well as a potential mold colony growing within the heater itself.There are two areas along the bathroom wall where the sink and toilet are likely over 1 sq ft in area with visible mold and paint bubbles that can be broken open by poking them gently.As a person with asthma and moderate-to-severe allergies to several types of mold, I feel that my unit has become unlivable due to the lack of response on behalf of property management/maintenance team despite following the outlined protocol stated in the addendum to our lease.

• Initial Complaint

  Date:07/02/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or about May 1, 2024, this writer submitted a work order as there was an issue with the refrigerator/ice maker. Maintenance repaired the issue; shortly thereafter, on May 26, 2024, this writer noticed all the food in the refrigerator tasted “burned” and all the food in the freezer thawed out while I was away from home. I emailed the **** **** Manager immediately and requested repair, a replacement refrigerator, and reimbursement for $250.00 in groceries, which included condiments, as all items had to be disposed of. This writer submitted all receipts for groceries to the manager.
  This writer emailed the manager on numerous occasions from May 2024 to July 1, 2024, requesting a status on my reimbursement, for which I was informed that management denied my request. This writer also requested a new refrigerator to prevent any further damage, which was also denied.