Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/12/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called my worker at pool trust to have her close my pool trust . I receiced a letter from nedicaid that i know longer have a soend down . Which i emailed her . The 420 dollars was still taking out of my account . I have made several attemots bith emails an phone calls , she has not responded with anything then that she eill doeak to her supervidor about the situation . I called her supervisor *** who has not returned my phine call about clising my pool trust an no longer taking my monies from my account .

  Business Response

  Date: 05/15/2023

  Per the Case Manager Director, **********, **************** pooled trust has been closed. She is processing a refund back to him, and did reach out, but received his voicemail. 

  Customer Answer

  Date: 05/15/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *****************

• Initial Complaint

  Date:04/25/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My elderly parents use this company for their ******** spend down. They are to pay all bills that we provide to them on a monthly basis. Almost every month, our parents bills are paid late, they incur late fees and have negative impacts on their credit. We pay this company an extra sum each month to have the bills paid by overnight mail to try and avoid the late fees. This passed month, their office was closed for an entire week. They did not provide notice to ** that they would be closed and took over ten (10) days to send out the payments for our parents bills. We have now incurred additional late fees once again. We want to be reimbursed for all the late fees incurred due to SCS not paying the bills timely and in the timeframe indicated in the contract.

  Business Response

  Date: 08/03/2023

  The file has been more then reconciled, that month we sent all of her bills out express mail with no charge to her -  we do send Mortgage out Express mail permanently now.  We did reduce the Monthly Fee for them as well.   T

  he file is in good standing at this point as this was just an isolated issue during the holiday time.  

• Initial Complaint

  Date:02/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have made several attempts to disenroll from the pooled trust. I contacted a *********************** who told me if I disenrolled my health plan would take and keep the 300 dollars that goes into my pooled trust. This scared me as I live off of a low income.. I hung up and contacted my case manager from VNS who stated that was incorrect. I called ***** once more and once again he tried to intimidate me from disenrolling by stating VNS would take my money. I told him that was false. He then told me that a woman by the name of ******* would reach out to me to disenroll me. She also stated VNS would take my money. Once I told her that was false she stated she could not disenroll me until I provide her with a new budget. She also stated I need to recertify for ********* I want to be disenrolled asap as I no longer need their services.

  Business Response

  Date: 02/16/2023

  SCS has been in constantly communication with ***************************. SCS Case Manager Supervisor ******************, spoke to ****** at VNS and ***** directly. ******* removed ***** from funding until VNS submits a new budget letter to close the trust. ***** agreed to this. This complaint has been addressed by SCS.