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Business Profile

Vitamins and Supplements

My Obvi LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

Complaints

Customer Complaints Summary

  • 43 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/19/2026

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i placed my order on Feb. 21st and paid for expedited shipping. they said to allow 3-7 days for shipping. but as of today my order has not been fulfilled. i have emailed them and i keep getting the same answer, "your order has not been fulfilled yet, please allow 3-7 business days". i can not get in touch with with any one in the company and when i use the chat its just AI and does not give me any other answers.

  • Initial Complaint

    Date:03/19/2026

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed an order for the Elite Burn Bundle mid last month. Got my confirmation email and everything. Beginning of March I hadn’t received my order. Sent them an email and received and automated reply stating their had a high volume of orders and would take 72 business hours to get back to me. A week went by and no response. I sent another email and received the same automated email and then nothing after. Messaged them on social media and they replied once and never got back to me! They also hide all comments on their social media so I know I’m not the only one with a problem. They are blocking me from talking about their issues online on their forums. I plan to file a complaint to the FSA Store that is advertising their products to warn them of this business.

  • Initial Complaint

    Date:03/18/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered Obvi Collagenic Burn 30 day supply via a monthly subscription service. I also have a subscription for the Obvi Elite Burn PM. I received a confirmation that both of my orders went through (including payment for both) but I only received the Elite Burn Pm. I emailed the customer service for MyObvi in which they gave me a tracking number for the PM version. I sent them the original email that is dated 3/7/25 saying that my order went through for Collagenic Burn three times, but I didn’t receive it.

  • Initial Complaint

    Date:11/03/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered obvi elite on 10/14. This product has not worked as described. I have sent in 2 requests for a refund and have not heard anything back.

  • Initial Complaint

    Date:09/18/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the product on a whim! After reading real reviews the company seems to be selling its products in fake paid advertisements! I have contacted them no response! I tried to cancel my order the day it was placed but no response! I was told when ordering my order would not be shipped till 9/20/2024 however I called and they told me it was fulfilled so they can’t pull it now I will be charged a 20 percent restocking fee! Even though it has not been shipped and won’t be for 5 days! After seeing other real people reviews this company has ignored and charged peoples cards multiple times and will not respond. Some people haven’t even received their products after weeks of ordering! I cannot get anyone to respond to my emails or messages!

  • Initial Complaint

    Date:09/13/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered obvi online a 3 month supply. They claim weight loss and hair growth with 90 day use. I finished it and got no results they claim money back guarantee. I reached out to them and never heard back at all.

  • Initial Complaint

    Date:09/06/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    So they advertise a 90 day hassle free money back guarantee. I ordered the product and after 30 days realized the product was doing nothing. I requested a refund. I was then advised, which was never previously stated, there were several "catches" to get the refund. The email response I received was that I had to pay to return the item and then I would have to pay a restocking fee. This was never disclosed. The product does not do what it advertises to do

  • Initial Complaint

    Date:08/20/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered obvi online a 3 month supply. They claim weight loss and hair growth with 90 day use. I finished it and got no results they claim money back guarantee. I reached out to them and they said since it was 3 days past the 90 days I was not eligible.

    Business Response

    Date: 08/20/2024

    We have a REMOVEDour return policy: REMOVED

    We also use an automated software to automatically approve or deny returns which is set to that policy. So if the customer is 3 days late then yes the return will be denied. However if she got in touch with us directly via phone or email to indicate she was only a few days late on the policy we would have honored a one time courtesy however she did not let us know. 

     

    We are happy to refund this order and set up a return.

    Customer Answer

    Date: 08/21/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.

    Regards,

    REMOVED

  • Initial Complaint

    Date:08/17/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a subscription that I no longer wanted or was considering changing to a different product. I was having trouble logging into my account. It said it would send me an email to reset my password, never received one as many times as I tried. Yes, I checked all my folders. There is a way to manage your subscription without logging in and I tried that as well. Said it sent a text, it did not. Before I knew it I got an email saying my auto shipment would be shipped soon. I sent customer service an email asking them to cancel the order. No response. Then before you knew it my shipment was shipped ( A LOT faster than my first order btw). Item was delivered, after still not receiving a response I posted in their REMOVEDMy post was denied and I was told to email the same email that never gave me a response. I did, again, I told them I couldn't access my account, that I didn't want the item, wanted a refund. I received a response offering no resolution to my account issues, was told it was already shipped and received and nothing they could do, not even a refund. Their policy is request a refund in 90 days, yet I was being told no refund? And still, no resolution to not being able to log into my account. I was provided with a link to request my refund. A process I can't see the status of, as I still can't access my account. It's been nearly a month of back and forth with them and there is still no resolution to my account or a refund issued. I want a complete refund for all of the hoops I have had to jump through and time wasted going through all of this.

  • Initial Complaint

    Date:07/09/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased this product mainly because they brag about the 90 day money back . They will give you your money back minus restocking fee even though 2 bottle are empty and charge you shipping and ask that you put in a credit card to get a return label. I am getting about 20$ less back for bogus charges for a product that made me sick.

My Obvi LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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