Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchases i was unaware of until debit card was canceled and lotto.com asked for new card Info.

  Business Response

  Date: 06/10/2025

  Lotto.com offers a subscription service. A customer must opt-in to the subscription service when completing an order on Lotto.com. The subscription service is not included in Lotto.com orders by default. When customers subscribe to a game, ********************** automatically fulfills that order for each subsequent drawing in accordance with the original order.

  Additionally, Lotto.com provides transaction emails, including an order confirmation and ticket delivery confirmation email, to our customers while processing their orders. These communications are sent to the email address provided by the customer during the registration of their ********************** account.

  Upon reviewing this account, we found that the three subscriptions on the associated account were activated on 04/23/2025 by the customer, and the charges referenced in the complaint were associated with said subscriptions. Lotto.com fulfilled each of those orders and sent transactional confirmation emails to the email address registered to the customers account. These emails include both order confirmations and ticket delivery confirmations for each drawing.

  
  

• Initial Complaint

  Date:05/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had used Lotto.com for purchasing lottery tickets. Since the cost of the Mega Millions ticket has increased, I have purchased 1 - 2 of them. My checking account was always off from my numbers, so I looked into why it was off. I have had $ ***** in total in charges for Mega Millionms tickets that I did not purchase, nor show in my order list of purchased tickets directly from the website. I am unemployed right now and that money has made it so I had to miiss a month of a prescription purchase that I need to be on for the rest of my life. They did respond to my first email with a generic response and then again when I let them know this was my next step and that was even less helpful than the generic response. I called the phone number which is useless, so I again emailed with letting them know I was doing this as well as ****** and Yelp reviews as well social media. As it is, ***** who knows me or has worked with me has stopped using this site, some because they had the same issue after checking their accounts because of what happened to me.

  Business Response

  Date: 06/03/2025

  Lotto.com offers a subscription service. Customers must opt-in to the subscription service when completing their order on Lotto.com. The subscription service is not included in Lotto.com orders by default. When customers subscribe to a game, ********************** automatically fulfills that order for each subsequent drawing in accordance with the original order.

  Additionally, Lotto.com provides transaction emails, including an order confirmation and ticket delivery confirmation email, to our customers while processing their orders. These communications are sent to the email address provided by the customer during the registration of their ********************** account.

  Upon reviewing this account, we found that the Mega Millions subscription was created on 04/05/2025, and the charges referenced in the complaint were associated with that active subscription. Lotto.com fulfilled each of those orders and sent transactional confirmation emails to the email address registered to the customers account. These emails include both order confirmations and ticket delivery confirmations for each drawing.

  To view current or past subscriptions, customers can log in to their ********************** account and click on the "Orders" tab from the main menu. Then, select the "Subscription" option at the top of the page. From there, clicking the "Subscription details ?" button will provide additional information about each subscription and the related charges.
  

  
  

  Customer Answer

  Date: 06/04/2025

  
  Complaint: 23382903
  
  I am rejecting this response because:there 6 mega million tickets in my order list, I only remember purchasing 1 due to the price increase.I then went throuh my checking account and coul not believe what I was seeing. There 18 charges for $6.25 that totals $125.  Not one the charges from checkig account  aligns with the 6 I supposedly  ordeerd. As for them saying it's a subscruotion, it's not. You have to choose how many you want and if want the extra. As I stated before. I am not employed right now and can not affotd this loss.The total that was taken fom my account is $150. This includes the 18 charges from my checking  account and 5 of the 6 orders showing on the Lotto.com site. I am saying 5 of the 6 is because I didi purchase 1                                                                                                                                                                                                                                           
  
  
  Regards, of the 
  
  ******** *****

  Business Response

  Date: 06/05/2025

  Upon further review, we can confirm that the customer initially created a subscription for Mega Millions on January 16, 2025, and canceled it on April 5, 2025. On that same day, the customer proceeded to create a second subscription on April 5, 2025, which remained active until it was canceled by our Customer Success team on May 23, 2025, following the customer's outreach.

  This confirms that the customer was previously aware of *********************** subscription functionality and actively re-enrolled in the service. Lotto.com does not enroll customers into subscriptions by defaultsubscriptions must be manually selected and confirmed by the customer during checkout. A customer is able to modify or cancel an active subscription at any time using their account, as this customer did on April 5th.

  Our Customer Success team has cancelled the subscription activated on April 5, 2025, and provided clarification to the customer. We understand this situation has been frustrating; however, all charges align with valid subscription orders initiated and maintained by the customer.
  

  
  

• Initial Complaint

  Date:04/19/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I won 600 and there not funding my account I won clearly 600 they have excuse like diff email etc but Ive wrote them etc from my account email

  Business Response

  Date: 04/24/2025

  Hi,
  The customer created an account on December 27, 2024, but the email address input during registration was misspelled. As a result, our automated email notifications and follow-up messages regarding the customer's $600 win were sent to an unreachable email address.
  When a customer wins a prize of $600 or more, they are automatically notified of their winnings via the email provided during account registration. Once notified, the customer is contacted directly by a member of our team to assist with the secure transfer or delivery of their physical ticket through mail service or pick-up appointment. 
  This customer received an automated email notifying them of their winnings on December 24th, 2024. The customer failed to respond to several of our team's emails requesting verification of certain customer information, and details on how to obtain their ticket. We attempted to contact the customer multiple times via email and by phone, including leaving voicemails and ultimately sending a certified letter.
  On April 19, 2025, after the customer contacted us in response to the certified letter, we were able to confirm their identity and correct the email on file. Following this, we completed the verification process and successfully assisted the customer.
  The customer received their ticket on April 22, 2025.
  We request that this complaint be closed. 
  
  

• Initial Complaint

  Date:02/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had Purchase on line to Lotto.com Scratch it tickets total Balance $89..50 by me using my Debit card ********* and it ask me if I want to cash it out?? Yes of course I do? BUT!!? MY BANK ISNT SHOWING MY REFUND THAT THE TICKETS I HAD BOUGHT!!?? AND PURCHASED!! I HAD WON MONEY ON ALL THE SCRATCH TICKETS THAT TOTAL AMOU NT IS$ ***** AND THE HACK MY LOTTERY WINNINGS!! I WILL PRESS AGAINST THE COMPANY!! AND TAKE IT TO COURT!! IM SICK OF THIEFS!!!! AND NOW!! WANT MY MONEY ASAP!!

  Business Response

  Date: 02/25/2025

  Lotto.com is a lottery courier licensed by the state of ********** and ********, with authorized operations in other jurisdictions.

  Winnings under $600 are added to your Lotto.com account balance and can be withdrawn or used towards new orders. If you place a new order, any winnings on your account will be used first, before your payment method is charged.

  Once a customer submits a withdrawal request, ********************** will initiate a transfer of the funds to the bank account information provided by the customer. Payouts will be reflected in their bank account within 2-5 days.

  This customer created an account on ********************** on the evening of February 24th, 2025, and initiated a payout on the evening of February 24th, 2025. Payouts will be reflected in the customer's bank account within 2-5 business days. 

  We request that this complaint be closed as Lotto.com fulfilled the customer's withdrawal request.

• Initial Complaint

  Date:01/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  - January 2, 2025 - January 5, 2025 - January 7, 2025 - January 9, 2025 - January 12, 2025 The amount of money I paid the business:- $3.75 on January 2, 2025 (authorized payment) - $3.75 each on January 5, 7, 9, and 12, 2025 (unauthorized charges) What the business committed to provide you: I won't be charged from 1.12 and go on What the nature of the dispute is:I did not authorize any subscriptions or recurring payments, yet my card was charged $3.75 on January 5, 7, 9, and 12, 2025. Despite attempting to cancel and delete my payment methods on their website, I was unable to do so, leaving my credit card vulnerable to further charges. I disputed these charges with my credit card company and only received a refund for the January 5 charge. Whether or not the business has tried to resolve the problem:The business has not resolved the problem for the charges on January 7, 9, and 12, totaling $11.25.

  Business Response

  Date: 01/16/2025

  Lotto.com is a lottery courier licensed by the state of ********** and ********, with authorized operations in other jurisdictions.
  
  Lotto.com offers a subscription service to some of our customers. A customer must opt-in to the subscription service when completing their order on Lotto.com. The subscription service is not included in Lotto.com orders by default. When customers subscribe to a game on **********************, ********************** automatically fulfills that order for each subsequent drawing in accordance with the original order.
  
  Additionally, Lotto.com provides transaction emails, including an order confirmation and ticket delivery confirmation email, to our customers during the processing of their orders. These emails are sent to the email address provided by the customer during the registration of their ********************** account.
  
  This customer created a ********************** account in July 2024. Using their Lotto.com account, the customer placed a subscription order in January 2025.
  
  Lotto.com fulfilled these subscription orders, and the customer received five transactional emails notifying them that the orders had been fulfilled. The customer canceled their subscription order on January 12th and did not reach out regarding these transactions until January 13th.
  
  Regarding the deactivation of their payment method, Lotto.com requires users to have at least one payment method active on their account when subscriptions are active, and if they would like it removed, they can reach out to our customer success team.  Our team removed the payment method from their account on January 13th.
  
  We request that this complaint be closed as Lotto.com fulfilled the customer's subscription orders and has already deactivated their payment method.

  Customer Answer

  Date: 01/16/2025

  
  Complaint: 22804438
  
  I am rejecting this response because:
  1. I did not get an apology
  2. The 1.12 subscription still went through
  
  Regards,
  
  Mengyuan ****

  Business Response

  Date: 01/27/2025

  We understand your frustration and apologize for any inconvenience this may have caused. 
  
  The subscription was confirmed and processed prior to notification from the customer that they would like to cancel the order and subscription. The customer received the order confirmation email for their subscription fulfillment at 10:16 AM on January 12th, 2025, and received the purchase confirmation email at 11:58 AM on January 12, 2025. The customer canceled their subscription at 4:15 PM on January 12, 2025, and did not reach out regarding the transactions until January 13th. 
  
  Lotto.com keeps customers informed of the status of their orders. Customers are provided transaction emails, including order and ticket delivery confirmation emails, during the processing of their orders. These emails are sent to the email address provided by the customer during the registration of their ********************** account. As ********************** fulfilled these subscription orders, the customer received five transactional emails notifying them that the orders had been fulfilled. 
  
  We request that this complaint be closed as Lotto.com fulfilled the customer's inquiries and requests. 
  
  

• Initial Complaint

  Date:01/01/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had no idea this was a SUBSCRIPTION and that I was authorizing Lotto.com to tap my funding source whether or not I wanted to play but that's exactly what they do. They say they'll use your winnings, but they don't do that either, nor do they pay out your winnings. You can't SEE the scratch tickets you buy. I told them 3x I couldn't see the scratch tickets but I didn't get any help and I still haven't seen them and was charged $13 for them.

  Business Response

  Date: 01/10/2025

  Lotto.com is a lottery courier licensed by the states of ********** and ********, with authorized operations in other jurisdictions, including *******.
  
  Lotto.com offers a subscription service to some of our customers. When customers subscribe to a game on **********************, ********************** automatically fulfills that order for each subsequent drawing in accordance with the original order.
  
  Customers must opt-in to the subscription service when completing their order on Lotto.com. The subscription service is not included in Lotto.com orders by default. Additionally, Lotto.com provides transaction emails, including an order confirmation and ticket delivery confirmation email, to our customers while processing their orders. These communications are sent to the email address provided by the customer during the registration of their ********************** account.
  
  Using their Lotto.com account, the customer placed a subscription order in December 2024.
  Lotto.com fulfilled these subscription orders, and the customer received seven transactional emails notifying them that the orders were fulfilled.
  
  Regarding their winnings, if a customer wins a prize of $600.00 or under on their lottery ticket order from Lotto.com, those winnings are added directly to their Lotto.com account. The customer may then either elect to withdraw their winnings from their account or use the winnings to place future orders on the site.
  
  If customers do not transfer their winnings to a bank account before placing an order, those winnings will automatically be applied to cover the order cost before their payment method is charged.
  The customers winnings were used to fund further orders on their account, which they received a transactional email for.
  
  The customer contacted us about technical difficulties viewing their orders. They received troubleshooting steps on December 12th and 16th, but did not respond to either message requesting further assistance.
  
  As the customer chose to place a subscription order, received their winnings correctly, and was provided with troubleshooting steps regarding technical difficulties, we request that this complaint be closed.
  

  Customer Answer

  Date: 01/10/2025

  
  Complaint: 22754815
  
  I am rejecting this response because:

  I clearly understand everthing written by the company.

  My argument lies with 1) the only scratch tickets which I was not able to SEE to SCRATCH, no matter what I tried as far as troubleshooting instructions coming from their staff. 

  Then, when I tried a third time, I ended up with a $10 prize, because apparently their staff scratched my tickets and that was my winnings.

  How against policy was that.

  And those winnings were NEVER used to purchase other tickets, it just sat in my account while my funding source was continually tapped, again against what they just said.

  So apparently their fills say one thing, but their staff just does what it wants.
  
  
  Regards,
  
  ********* ********

   

  Business Response

  Date: 01/14/2025

  When customers place a scratch ticket order on **********************, they immediately receive the serial number for the ticket they ordered in a confirmation email.
  
  Lotto.com fulfills scratchcard orders by using a proprietary process which scratches and scans the ticket to deliver it digitally to the customer. The customer can compare the serial number provided in the confirmation email with the number on the scratchcard image attached to their account to confirm receipt of the correct scratchcard. 
  
  When a customer wins, they may then elect to withdraw their winnings from their account or use the winnings to place future orders on the site. The scratch ticket ordered by the customer won $10, and those winnings were not withdrawn. Therefore, the winnings were used to fund subscription orders the customer previously set up on their account.
  
  Our team has reached out regarding this customer order and requested additional information for further troubleshooting on January 14th, 2025. They have declined to offer the requested information for our team to more accurately troubleshoot. As a result we are requesting this complaint to be closed. 
  

• Initial Complaint

  Date:12/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on 12/8 I won $350 I immediately requested a withdrawal of $300, which they promise within 3-5 days, I called twice and they said they would expedite it and I still do not have it. They do this every time something of any value is won by me they hold it as long as possible.

  Business Response

  Date: 12/18/2024

  Lotto.com is a lottery courier licensed by the state of ********** and ********, with authorized operations in other jurisdictions, including ****** 
  
  Upon reviewing the customer's account, we found that it has been closed since October 2023. There were no withdrawals or orders placed in December 2024. We encourage the customer to reach out to our Success Team at ***************** with further details regarding the withdrawal request to verify that it was processed on our platform.
  
  When a customer wins a prize of $600.00 or under on their lottery ticket order from Lotto.com, those winnings are added directly to their Lotto.com account. The customer may then either elect to withdraw their winnings from their account, or use the winnings to place future orders on the site.
  
  Per our terms and conditions, prior to submitting a withdrawal request, the customer must input the account and routing numbers associated with the bank account they would like to receive the payment. Per Section 5 of our terms and conditions, customers are responsible for accurately inputting the information required to use their Lotto.com account, which includes bank information. 
  
  Once a customer submits a withdrawal request, ********************** will initiate a transfer of the funds to the bank account information provided by the customer.
  
  As this customer cannot place orders with a closed account and has not reached out for further assistance, we request that this complaint be closed.
  

• Initial Complaint

  Date:08/26/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 20, 2024, Lotto.com suspended my account while I had a payout in progress. I've emailed them every day since then seeking a reason, yet they still keep giving me the run around with vague cut and paste answers from customer support. Some of the responses are literally the same word for word. I want answers as to why this has occurred and a quick resolution.

  Business Response

  Date: 09/05/2024

  The user account was temporarily suspended for review due to recent account activity regarding their payment method.
  
  Per section 5 of our Terms and Conditions,
  
  We reserve the right to review all transactions and to withhold deposited or credited funds and winnings if we reasonably believe that the deposit or payment was unauthorized, misused or fraudulent.. By creating an account and/or requesting or utilizing the Services in any way, you hereby consent to any reasonable investigations which we may deem necessary, in our sole discretion, for the purpose of verifying customer information, including but not limited to, identify verification, source of funds, and background checks.
  
  We conduct these types of reviews to protect our customers.
  
  Our team has reviewed and reinstated the customer account, and their winnings have been returned to their Lotto.com account balance, which may be used for future orders or withdrawals.
  
  For this reason, we request that this complaint be closed.
  

  Customer Answer

  Date: 09/05/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *************************

• Initial Complaint

  Date:07/20/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This Saturday morning of July 20 2024, I have experienced deliberate timewasting from lotto.com. I was sent an email -- perhaps even multiple emails -- from lotto.com claiming I could claim free NY Lotto ticket(s) with a code provided in the email. I attempted to do this on the Safari browser on a laptop. After selecting numbers and being told the code works, lotto.com repeatedly stated they needed to verify that my location is in **, which it was. However, lotto.com repeated then also stated they were unable to verify my location, which is not my problem.I then attempted to use lotto.com's email code on another device -- this time, a cell phone wherein I could enable the Location function on the cell phone. When I did this, Lotto.com still repeatedly stated that the code works but repeatedly stated they were unable to verify that my location is in **, which is again not my problem. Lotto.com has baited me with this email and wasted my time. Lotto.com owes me the advertised tickets immediately.

  Business Response

  Date: 07/26/2024

  Lotto.com is a lottery courier licensed by the state of ********** and ********, with authorized operations in other jurisdictions. Lotto.com is legally required to confirm that a customer is located within a state in which we operate prior to accepting an order for official state lottery tickets. 
  

  In this case, the customers device was preventing ********************** from locating the customer. This occurs when either the device does not have its location services enabled or the device blocks ********************** from accessing its location services. This was an issue on the customers end and not with *********************** location service. Due to this, Lotto.com could not confirm the customers location at time of order and the customer was prevented from completing the order (See Section 4 of our Terms and Conditions).
  

  In an effort to assist with this matter, Lotto.coms Customer Success Team contacted the customer via email on July 20, 2024, and provided instructions for enabling location services on their device. The customer did not reach out for further assistance. Our Customer Success Team is happy to further assist the customer with this matter if the customer desires.

  
  

  Customer Answer

  Date: 07/26/2024

  
  Complaint: 22018403
  
  I am rejecting this response because:
  
  *****'s response is very likely to be untrue. Their competitor can detect locations without a problem. Lotto.com blames me or my devices for their own lack of common sense in determining my location, but I have tried three different devices and if not will work, then, this is surely Lotto.com's fault and apparently I am the only one who faces this trolling from Lotto.com. 
  
  Regards,
  
  Karan C

  Business Response

  Date: 07/30/2024

  Lotto.coms Customer Success Team emailed the customer on July 20, 2024, and provided instructions for enabling location services on their device. The customer followed the instructions and enabled their location services on July 25th.
  
  The customer reached back out because they received a different error on their new attempt. They were given updated instructions but did not attempt to place an order after receiving them. Their only attempt to place an order was after receiving the initial set of instructions from July 20th.
  
  We encourage the customer to attempt to place an order with our updated instructions and follow up with our Customer Success Team for further assistance if needed.
  
  As the customer has already received updated instructions, Lotto.com requests that this complaint be closed.

• Initial Complaint

  Date:04/07/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I won hundred dollars on a scratch ticket I had to enter my bank info so they can deposit my money into my account Its been going on week 2 and still no money on my account Ive read other complaints against this company There all the same Not getting there money Please get the general prosecutor involved from ********** There is no phone number to talk to anyone And the emails say the same thing over and over ************

  Business Response

  Date: 04/16/2024

  When a customer wins a prize under $600.00 on their lottery ticket order from Lotto.com, those winnings are added directly to their Lotto.com account. The customer may then either elect to withdraw their winnings from their account, or use the winnings to place future orders on the site.
  
  Once a customer submits a withdrawal request, ********************** will initiate a transfer of the funds to the bank account information provided by the customer. As ********************** can only send the customers prize funds where the customer directs, the customer bears the responsibility of providing accurate account and routing numbers.
  
  In this instance, the customer requested a withdrawal from their Lotto.com account for $103.00 on April 1st and entered a routing and account number for the withdrawal to be sent. The customer was informed that withdrawal requests may take up to 10 business days for processing and delivery.
  
  Ultimately, the withdrawal was completed and delivered into the customers account on April 9th, within the expected timeline communicated to the customer. The customer has also been notified via email of the completion of this withdrawal. For this reason, we request that this complaint be closed.