Reviews

Review Details

• Review fromKaustubh S

  Date: 10/10/2022

  1 star
  ************************* and *** are the worst people working in this company. They promised me to cover $2500 for the repair. They said theyd ship the parts to the repair shop but didnt work because obviously no shop accepts third party parts. Then they promised me to get the repairs done and reimburse the money, when the time came they denied reimbursement and stated the repairs are not covered. I have the entire email chain. They also stopped responding to emails when I asked them to cancel the warranty and reimburse the balance on prorated basis. They are stealing money.

• Review fromDiana L.

  Date: 10/04/2022

  1 star
  I'd rather a negative 10, but that's not an option. Our truck has been at ****** weeks! Waiting now for 4 weeks for an inspector, they don't answer or return calls to service department doing the repairs. Still waiting on a reimbursement check for 12 weeks from previous repair. A measley $260 and they can't pay that! So basically a scam company! DO NOT BUY!!! $2600 WASTED!!

• Review fromMitch L

  Date: 10/02/2022

  1 star
  Fraud, Lies, Concerted and Persistent Efforts to Frustrate Customers into Giving Up on Their Claims! Ideal Auto Protect (IAP) intentionally employs DECEPTIVE and FRAUDULENT business practices designed to frustrate customers into giving up on getting their claims properly reimbursed. My first claim was for a measly $302. First, they said they would pay the claim directly to the shop on their credit card, but when it came time to pay, they said they could not do that and would need ME to pay and then they would reimburse me. It was a TRICK! I have kept the 85 emails back and forth with them falsely promising to send the check, that the check had already been sent out, that they had sent me an electronic check. NONE of it was TRUE. After 3 months of hounding, they finally paid it. My second claim was for $674. The same thing: they said they were going to pay directly with a credit card, then when it came time to pay, they said they could not do that, and I needed to pay myself and they would reimburse me promptly. After 126 emails, 42 text messages over 3 months, culminating with me having to write a scathing review online, they finally reimbursed me the $674 ON THE CONDITION THAT I REMOVE THE BAD REVIEW! This is why there arent many more bad reviews about them! They EXTORT you to take them down or they wont pay! I cant imagine many people would have persevered so vigorously, and THIS IS THEIR STRATEGY! Frustrate you until you finally give up! I have worked mostly with *********************, but also with *************** and ***************************. Most recently, they have tried a new tactic. Even though the navigation system is clearly called out in my contract, when my navigation system broke recently and needed to be replaced for $890, **** is now claiming that it is not covered! They are just trying to get out of having to pay and they are BREACHING THE CONTRACT! Stay away from this fraudulent company. It is a SCAM, and they will do everything they can to avoid paying you.

• Review fromScott M

  Date: 09/15/2022

  1 star
  Stay AWAY - 0 STARS I signed an extending auto warranty contract with this company in November 2021 for my then 2014 4Runner. Paid total of $1450 for two years. I had the vehicle for 60 days, took to the dealership and they sent the repair cost to iDeal Auto Protect and they denied the claim, but it took Ideal almost 2 months to decline. ********************* refused to assist me in getting my car repaired. I then told him if he will not help me with the repair I would like to cancel my policy. ********************* told me that because of the time that had passed I could not get a full refund. **** sent me a cancellation of contract, with several disclosure forms promising me that I would get a Prorated refund of $700. After signing on March 3, 2022, all the disclosure forms and the cancellation of contract **************** started playing games each time I would contact him via email or phone. All he would say the was the check is in the mail or they are behind in processing the check or we will send it out again. I asked what address they were sending it to and he couldn't confirm that. I asked to have it sent certified and I would pay for that, or sent ***** and I would give them my account number and asked to have it put back on my credit card. I would call ********************* just to remind him about my refund and he would act as if its not him. I have been going on back-and-forth with **** for the past 6 months reference my refund and each time it gives me the runaround. Any department I try to talk to on the phone keep sending me to **** and he answers with a different title each time, so I get no where with him. They refuse to refund back my money after I signed disclosures and the cancellation of contract. Trying to figure out what legal actions are available to get my money back.