Business ProfileforiDeal Auto Protect

Bought the warranty back in 2019, and tried to use it, the issues with the vehicle should have been more than covered seeing as the reason there was rocks in my engine was due to a faulty part that wouldn't regulate debris from getting into the engine. Of course they denied it and after fighting tooth and nail I paid 11k out of pocket for a whole new engine to be put in. I paid 1600 or thereabouts for the warranty and they never did anything except cause more issues. I let it go and then fast forward to today, I've requested a refund on my 10 year or 100k mile policy only to be told that I only got a 5 year warranty and that I've exhausted all funds. Even though I've never used the policy and should have at least 5 more years or about 60k miles left on the policy. Their contract states they prorate off mileage. Not months. And I've been told in writing that they do it off months. I've asked their reps to forward their recorded calls, and they've refused any documentation I have to show that my policy when discussed was supposed to be for 10 years or 100k miles. The rep on the phone Alexander R was absolutely disgusting in the attitude and explanation he tried to give. Provided false information and was honestly extremely degrading. This company is absolute thieves and should not be allowed to collect any money from consumers when they fail to provide any service.