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Business Profile

Auto Warranty Plans

iDeal Auto Protect

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Warranty Plans.

Complaints

Customer Complaints Summary

  • 54 total complaints in the last 3 years.
  • 7 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/21/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an **************** Plan from Ideal Auto Protect in May of 2021 for over $1398.62. Account number **********. On October 4, 2022 our car broker down and we have been trying to get a response from this company since,We first reached out to you Tuesday Oct 4. No reply. We have sent several emails and left numerous messages with ************************* and ******************* with no replies.We finally got a hold of ****** Friday Oct 7 - he told us to have the car dealer contact them.**************** reached out several times the week of October 12. via phone. No reply Friday Oct. 14 I finally got an answer from ****** who said it should take 24 hours to get the response to the claim.Monday ****** said a claim inspector would be there that day. On Tuesday October 18, ****** also told me verbally on the phone that an inspector would be at the dealer on Wednesday the 19th . No one showed up.The **************** dealer sent the estimate 3 x to ******************************* and on Wednesday October 19, ****** replied via email that you will have an answer on the claim the following day. October 20.Today, Friday Oct 21, we spoke on the phone and you said the inspector would be there no later than 4pm. It is now 5:30 and the inspector has not shown up.We have been paying for a rental car/ and the dealer has been helping us with a car during this time, but we need to get this to a point of resolution. We are very weary seeing as this has been a horrible experience thus far.

  • Initial Complaint

    Date:10/18/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have tried to collect the $100 maintenance reimbursement that I was promised for the service repair contract that I purchased in March of 2020. I have also tried to collect the $150 that claims specialist ************************* promised after they weasel out of an electronic repair to the stereo system of my *************************** $2200 in November 2021. I have numerous emails of correspondence with **** over 18 months now and I keep getting a different lie about the payment. So now, **** nor customer service will respond to my emails about this. This company is a scam and everyone need to know it. Shame on you *******************!

iDeal Auto Protect is NOT a BBB Accredited Business.

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