ComplaintsforMagic Roofing and Siding Inc.

• Initial Complaint

  12/21/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  about 3 years ago Magic Roofing and siding replaced my roof. My roof has bad leak and have been trying to call. No answer ever, left 5 VM already and company has not contacted me in anyway. I have a 50 years warranty and 10 or 15 years workmanship. I want my roof leak fix. My new bathroom now has water stains on the ceiling and the new insulation in the attic is now wet.

  Business response

  01/15/2024

  PLESEN CALL ME  **********  FOR   SHEDULE  FREE  REPAIR

• Initial Complaint

  10/25/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Mailed check deposit for $3,750.00 06/09/2023 for total siding job of $12,500.00, at ******************************************************* *****. Signed contract after Salesman ************************************* confirmed cost to complete siding job. Workers arrived on 07/03/2023 to start job, but left without doing anything. They reported back to owner and ***** that material for job didn't match and they needed special equipment. All material was ordered from Marvic Supply, and paid for prior to signing contract with Magic Roofing and Siding, **** and material order was in fact correct. The salesman came to job site and said another $2,800.00 was needed to do trim, soffits, corners and drip edge on windows. This was not acceptable as they were now asking for more money. Owner was contacted for refund, and he said "we don't do that." For $12.5k, only installing the siding without trim, corners and drip edge on the windows, would have been an incomplete job. The contract was signed for the laborers to install the siding and all material provided by owner from Marvic Supply. To ask for more money to continue after false information was reported from workers who showed up on 07/03/2023, was not the right thing to do. Deposit for $3,750.00 is requested to be refunded. Job was never started. No costs were incurred by Magic Roofing and Siding, **** for any material or labor.

  Business response

  11/28/2023

  This homeowner particularly we asking for more money because the job and the contract is more staff asking if we asking for more money and the guy say forget it youre gonna do the job by himself and he load the deposit because he wants to continue with the contract Im to my ************************** And **********;

  Customer response

  11/28/2023

  
  Complaint: 20767406
  
  I am rejecting this response because:
  
  Nothing was resolved 
  
  Regards,
  
  *************************************

  Business response

  01/16/2024

   

  We spoke to the Consumer; we are able to send them $1500 in the Mail next couple days. We need the Consumer address.

   
  

  ************

  Customer response

  01/16/2024

  
  Complaint: 20767406
  
  I am rejecting this response because:
  
  This company did absolutely nothing for me other than take our $3750.00.
  
  Regards,
  
  *************************************

• Initial Complaint

  10/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  see Attached document

  Business response

  11/28/2023

  We told the customer we had to wait couple more days and then were not seeing more leaks we send the guy to fix the ceiling

• Initial Complaint

  07/22/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  In April of 2023, there was a hail storm In my area next day company Magic comes by asking that i hire them to do my repairs promising me a new roof for what ever the amount was that the insurance was going to pay out. I tried to cancel contract the next day but was convested not to cancel so therefore i decided to go on with ************ words. It took them weeks to come out after repeatedly phone calls made to them they would schedule days and times and never show up week after week calls after calls . Finally completing some work and not all that insurance approved I turned over payment to the company. I have requested that he sent me my warrenty on the jobs that were done and still not received. He was paid for some not completed jobs and he also stated he has reopened claim to collect more funds this has been **** on for months and when I spoke to my agent nothing has been file to reopen claim. I want nothing else to do with this company and as my understanding they were paid for jobs not completed and want nothing else to do with them. And would appreciate if they do not come to My home to do anymore work as they where coming here with out nofity dates and time.

  Business response

  08/02/2023

  We still work and clean and she told me the final payment for the back move and the siding were still waiting for the insurance company to release the payment

  Customer response

  08/06/2023

  
  Complaint: 20362639
  
  I am rejecting this response because:
  
  I do not understand his response what does clean have to do with my complain this company has walked aways with my insurance money and job not completed. And is requesting more funds from Home owners insurance.

  
  Regards,
  
  *************************************

  Business response

  08/08/2023

  Insurance on your pay for the back roof and from part of siding and gutters Magic Roofing install the roof and the front and the back shed siding and were still waiting for the depreciation for the insurance company to collect the final number for the whole job and we have a contract sign in with her and Magic Roofing and

  Customer response

  08/10/2023

  
  Complaint: 20362639
  
  I am rejecting this response based on the fact that they did not read *** follow the insurance quote they were paid for gutters and siding correct they were not paid for back roof but they were paid for jobs not completed . Screens ,gutter screens paid for a PVC fence not completed as not need (so company keeps my insurance funds for a job not done. 

  
  
  
  Regards,
  
  *************************************

• Initial Complaint

  06/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am under contract for $3500.00 with Magic Roofing since 4/18/2023 to replace a skylight. ***** said he ordered the Skylight on 4/24/23, that he would receive it in **** business days, & would set up a timeline for repair as soon as possible because the repair was URGENT due to the type of leak in my roof. He also came out to tarp my roof on 4/19/23, but the tarp was installed incorrectly and didnt stop the leak. I informed ***** that my roof was still leaking and he refused to come out & install the tarp correctly. My husband contacted ***** by text on 5/8/23 to ask if he received the skylight that was ordered on 4/24 & if he had a timeline to repair the roof. He replied that he didnt have a ************* again repeated how urgent it was to get my roof repaired ASAP. That was the last time we heard from him. I have made several calls and no one has returned them. Magic Roofing is in Breach of Contract at this point. There contract states that they have 8 weeks to order the parts. Eight weeks from the time I signed the contract was 5/24/23. ***** said he ordered my skylight on 4/24/23. If Magic Roofing ordered the skylight either on 4/24 or 5/24 they would have it & they shouldve called me to set up a time for repair by now. I would like to know if they intend to honor their contract or not.

  Business response

  07/11/2023

  We call today 

  Customer response

  07/11/2023

  
  Complaint: 20170631
  
  I am rejecting this response because:
  
  Its now 1:27 pm on 7/11/23 & I havent received a phone call yet.

  If theyre going to honor the contract they need to give me a major discount, get the work done this week & cover the damage to the interior of my home. My house cannot take another rain storm! 

  This should have been done in May!

  
  Regards,
  
  ***********************************

  Business response

  08/03/2023

  Send a check for $200

• Initial Complaint

  03/25/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In June 2022 Magic Roofing gave me an estimate that was a lot lower than the final cost because they claimed I needed 60 sheets of plywood at $100/sheet when they came to do the job. The entire roof plywood was replaced but the drip edge, flashing and other metal was not. This was also supposed to be replaced per the estimate. They had placed a ladder against the gutter to hoist up all that plywood and shingles and it damaged part of the fascia, drip edge and other metal as well as the gutter itself. Since it was after dark I thought they would be coming the next day to finish the job and clean up but that never happened. They did come back to pick up the dumpster, though, and Luis A himself made that gutter adjustment in spite of the fact that he said his salesman should not have put it on the estimate because they don’t do that. However, it was on the quote that they would fix this pre-existing problem but instead he only made it worse. The day after the installation the gutter over the garage overflowed because it was bowed in the middle. It had never been that bad before. They promised to use a magnetic device to pick up nails but that never happened. There were over a dozen nails in the driveway alone. And dozens more all over the yard. I was also supposed to get a 50 year warranty that would be transferable to a new owner if I ever moved. That was supposed to be sent 20 business days after the completion of the job but that never happened. I have written emails and called the company many times but never got a response. I even wrote a certified letter earlier this month but still have gotten no response.

  Business response

  05/04/2023

  Unfortunately, this customer will never charge you for the gutters and the plywood is damaged. We had to replace according to the GAF 

   specifications for warranty 

  Customer response

  05/04/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  I do not understand the response.  Nothing has been resolved.  The only thing I got wrong was not knowing what the drip edge was.  I did send pictures of the damage that definitely shows what  needs to be fixed.  They never called me, or wrote to me.  And the promised warranty was never sent to me.  
  
  Regards,
  
  ***** ********

  Business response

  05/15/2023

  Am I Contrac and say on the replace the roof and the damage Plawood does it

  Customer response

  05/24/2023

  
  Complaint: ********
  
  I am rejecting this response because:  The response is not clear.  I mainly want the exposed bare wood covered and the warranty that was promised to come shortly after the job was complete.  The job was done in June, 2022 and I have tried many times to get in touch with them, including a registered letter, but they have not responded.
  
  
  
  Regards,
  
  ***** ********

• Initial Complaint

  11/30/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I had a roof installed on 8/1/22. As per contract, I should have received a copy of my warranty within 20 business days after completion. It is now 4 months later, and all my calls to several phone numbers affiliated with the company including my sales rep and emails to the company are not responded to. I even called GAF, the company that issues the 50 yr warranty after documentation of proper install, and my name and/or house is not registered with the company. Contract **** written 6/30/22, signed 7/1/22 for $12,000 total. $9800 for roof and $2200 for gutters. Company rep I used was *************************. I would just like a copy of my warranty.

  Customer response

  12/02/2022

  
  
  Better Business Bureau: It is a shame that one fast email from the BBB to the roofing company prompted my warranty to be delivered to me via email within 12 hours, and 2 phone calls from the company.  Problem solved.
  
  

   

  
  Regards,
  
  *********************

• Initial Complaint

  04/05/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Leaking roof with no shows on repair and no follow up with multiple messages. I have a 25 year warranty on workmanship and 6 years later I have another leak. I'm being ignored at this point and nobody will call me back or help with this leak.

  Business response

  05/03/2022

  We take care of all the progress and we talk to customer is happy all

  Customer response

  05/03/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***********************

• Initial Complaint

  01/31/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  October 2021, Magic Roofing was installing a new roof on my home.Magic Roofing's owner was late, and I had to call them repeatedly to find out why there was a delay.Job started 1 whole day late, then took 3 days from Thursday to Monday to complete, plus waiting through the whole weekend.Aspects of the job were never finished. Also, the mess the contractor made of my neighbors roofs and property was never handled or cleaned despite the job contract saying the would put a dumpster in front of my house and do a magnetic sweep afterwards. Instead they walked on my neighbors roof for the entire job and threw all the trash off their roof or right in front of my house damaging the front of my home and my neighbors home.Was verbally harassed by owner. Threatened to pay him when he didn't realize I was paying with financing. And then as soon as he realized he was paid he stopped responding to questions why I still had several things wrong with my roof.Scared that the person will physically retaliate, and I don't need that. I wonder if I should file a police report, too.

  Business response

  03/01/2022

  We spoke with the customer and we agree in the next couple days standby and take care two issues !

• Initial Complaint

  11/03/2021

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I signed a contract with Magic Roofing. The appointment was scheduled and set to start on 11/3. the roofers came out and then left when i called the company they advised me that they left because they found a layer of metal on my roof and they need special tools to removed. i asked how that could happen when they never got out of the van? the sales guys said ill call you back. after me reaching out again after 2 hours he basically said he under priced the job and that i need to pay an extra **** for them to start the work. I told him that we had a signed contract. he then has the owner call me to say that because he would only make 300 on the job its better for him to walk away. He then advised that my signed contract meant nothing since he did not signed the work. i expressed to him that if I after signing the contract said I could only pay a portion would that be OK. He said the only way to get the job done is if I pay him more money. I explained that I used his finance company so me going to another company impacts my credit rating and rates going forward.

  Business response

  12/07/2021

  everything   is fine 

  work  100% done 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩