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Complaint Details
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Initial Complaint
10/22/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
we purchased UPC codes from this company just to fulfill amazon selling requirement.amazon does not accept the codes we purchased from them. we never used any of their codes. we want to cancel our order and get refund asap.
Business response
11/02/2023
The GS1 Company Prefix licensed to EMPEROR ENTERPRISES LLC on 10/10/2023 can be used to create GTINs to identify products. When the customer licensed the GS1 Company Prefix, the customer selected that they read and agreed to the Prefix/GS1 US GTIN/Global Location Number/Exchange Policy which states: GS1 Company Prefix/GS1 US GTIN/Global Location Number Cancellation/Exchange Policy: Once a payment is made to GS1 US, Inc., you may not exchange the licensed GS1 Company Prefix/GS1 US GTIN/Global Location Number. Payments are non-refundable, so please understand your numbering requirements before finalizing your application and making payment. For GS1 Company Prefix or GS1 US GTIN, click on the Barcode Estimator to understand the barcode/Global Trade Item Number requirements. By submitting the order, you understand the above cancellation/exchange policy.
While the communication we received was unclear as to what the details were regarding Amazon's refusal to accept the GTINs, we provided the customer with a link to our webpage for Amazon Seller assistance: ********************************************************************************************* . This webpage provides a list of common challenges and possible solutions that we hear from our GS1 US members who try to list their products with Amazon. If the customer would like to provide us with the specifics of the issue(s) they experienced with Amazon, we will be more than happy to offer detailed guidance on how to resolve this issue with Amazon so they may move forward with listing their product(s) with Amazon.
Due to the customer agreeing to the Prefix/********************** GTIN/Global Location Number/Exchange Policy a refund will not be issued.
Customer response
11/02/2023
Complaint: 20767100
I am rejecting this response because this is not fair.Amazon and GS1 is forcing us to buy the *** codes from them.When it does not work, they do not take any responsiblity.
If you are not going to refund this, I will need you to change my prefix and issue me new codes for my different company so I can try with it.
After this point, I will not keep you responsible for it. I will need prefix to be changed and new prefix given to my new company.
Regards,
*********************Business response
11/08/2023
To help understand the issue(s) you are experiencing with listing your products with the GTIN(s) you licensed, please provide the reason for rejection from Amazon and also the GTIN(s) that you submitted to them. We would like to understand and try to help you resolve this issue with the GTIN(s) you licensed as they are authentic and uniquely identify your company's brand and products.Customer response
11/20/2023
Complaint: 20767100
I am rejecting this response because: Amazon does not accept the GS1 codes for my company.I am being very reasonable. I am not asking you to provide me refund.
I am only asking you to transfer GS1 codes to my another company with new prefix so I can start selling my products.
Only thing I am asking from you is to provide me new prefix and attach it to my company.
Regards,
*********************Initial Complaint
07/11/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I bought 12 barcodes in for 2020 for $250. During covid, i had a hardship that prevented me from using my barcodes. Now nobody can tell me what happened to my barcodes or compensate me my $250Business response
08/07/2023
This letter is in response to the above referenced complaint.
Our records reflect that ***** applied for GS1 US Membership and was licensed a GS1 Company Prefix on 12/31/2020. According to the license agreement (agreed upon at the time of application), a license renewal invoice (for the continued use of the licensed GS1 Company Prefix) was sent November 1, 2021. Reminder invoices were sent each month to *********************; however, no payment nor response was received. The license was terminated on 5/4/2022. I see record of phone conversations ********************* had with our office (as recently as 7/12/2023) regarding receiving a credit for the initial fee paid for the terminated prefix license. ***** was advised that ********************** does not issue credits as the initial fee paid on 12/31/2020 was for the first year of membership.
Through our conversation with ********************* on 7/12/2023, a refund nor credit will be issued for the initial fee paid on 12/31/2020.Sincerely,******* W******* | Manager, Member Support | GS1 USCustomer response
08/07/2023
Complaint: 20308105
I am rejecting this response because:
I did reach out and let them know my business was on hold for Covid.They never told me I would lose all my credits.
$250 later I have nothing
Regards,
*********************Business response
08/23/2023
Regarding Complaint #******** for *********************:
On February 1, 2022, an agent called ********************* at ************ and introduced himself and the company he was calling from. She said, no thank you and disconnected the call. This call was one of several efforts to obtain payment for the past due renewal of the GS1 Company Prefix license for Maliib. There isnt a record of a phone call or email, prior to the termination of the license, from ***** advising ********************** that her business was on hold. Additionally, the license agreement that ***** agreed states that the renewal of the license must be paid to continue usage of the GS1 Company Prefix.
The previous decision still stands. There will be no issue of a refund or credit.
Best Regards,
*******
Customer response
08/23/2023
Complaint: 20308105
I am rejecting this response because:please have the company provide a record of a call, email or anything signed about losing $250.
I did call and they would not let me renew in order to extort me into paying $250 again
Regards,
*********************Initial Complaint
09/19/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I missed my annual renewal fee of $150 in Feb this year, due to illnesses and did not see any email about it being due. I did get an email about a month ago saying my account was terminated for non-payment. I immediately went online when I saw this, and attempted to pay, but their website would not allow me. The new invoice was $189 which included an administrative charge. This email gave me a email to respond to with issues, which I emailed no less than 6 Times, with No Response. I called and got through to their cust serv. and the girl informed me that I would now have to Pay an additional Approximate $650 ( I don't remember the exact amount, but it was well over $700 total). I said that was an INSANE amount of money for a late fee, and would not pay it. She gave me another email to send to, to request to waive that fee and I did email to that one, but of course, I got No response again from this company, and its been about 10 days. GS1 has the absolute worst customer service I have ever dealt with, and I never even received anything in the mail about the Account in risk of being de-activated. If I would have realized how late the payment was, I would've taken care of it ASAP. I have been a customer for many years, and always paid very timely, usually immediately.Business response
09/20/2022
Reinstatement at the renewal fee of $150. An invoice will be emailed to *****************************. Please confirm physical and email addresses where invoices should be sent going forward.Customer response
09/20/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*******************Initial Complaint
09/06/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
We have used Gs1US barcode since 2018, and paid the initial fee and renew fee ever since. Our business has been impacted by covid and delay the payment for 2022. However, GS1US decided to terminate our account and asked us to pay $1000 fee to reinstate our account without any prior notice. The renew fee is only $250, they decided to charge $1000 in additional to the $250 renew fee, which is insane.Can you help stop this unethical practice?Business response
09/06/2022
Account 16076963 was reinstated at the renewal fees of $150 and $50 today.Customer response
09/06/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you very much making this effort. It would be easier if the first customer representative can do the right thing for me.
Regards,
*********************Initial Complaint
07/09/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
My business is winding down and I wish to close my GS1 account. They have just invoiced me for renewal. I've spent considerable time on their website and searching online for how to close my GS1 account. I was unable to find any information. Being able to close the account should be visible and accessible from within the account profile. I would like for GS1 to close my account and void the invoice.Business response
07/10/2022
The request to cancel Membership will be processed, and an email confirmation will be sent once completed.
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Contact Information
Customer Complaints Summary
7 total complaints in the last 3 years.
2 complaints closed in the last 12 months.