Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/18/2024

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I found out my identity was stolen and was used to get apartment in my name without my consent, without my knowledge with my legal information at Carlton Club Drive Apartments In Piscataway NJ. I contacted Margaret the leasing officer @ ###-###-#### in person she showed me the lease and petitions paystub’s with my name on it I informed her my identity was stolen and I don’t work or never reaide in that apartment can they please take my name off the lease I’m 19yr old in school and reside with my mother since I been born. I also went to Kamson Corporate in Englewood that same day and spoke to Jeanette M**** she informed me that I needed to make a police report I did that and they refuse to move my name off the lease. Jeanette forwarding my calls to Margret and Margret continue to say aleast they current with their rent. Not concerned they got apartment in my name without my consent I didn’t sign the lease and the paystubs are fake because I called the employer. Then Margret informed me No thank you she had a gut feeling about the women who came in and signed the lease but she felt sorry for them but don’t feel sorry for me gettting my identity stolen and being used for Kamson apartment with stolen identity and fictitious paystubs with my name on it . Please help me to get my name off the lease asap before it ruin my credit and etc. please help me . They been living in the apartment for 2months ****** ******* and ******* ***** the mother and daughter scammers duo. Help Me Please.

  Business Response

  Date: 12/19/2024

   

  Justice ***** came into the office with her mother and told ***** someone used her identity. She went on to state that she gave this person her ids because they were thinking about getting an apt together. She verified that the ids used were the ones she gave her friend. She was advised to make a police report. Her mother was concerned that housing would find out the daughter was on another lease and she would lose her housing as she claims her.

   

  ***** gave all the info to the police including the ip address the online app was filled out from. I spoke to *** (our attorney) about this to see if we should take any action and he said it was a police matter. They were sent to court for non- payment and was a default on the 18^th and a warrant was issued.

   

  ***** please correct me if Im wrong or forgot something.

   

  **** ******

  Property Manager

  Carlton Club Apts

• Initial Complaint

  Date:06/03/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have lived in my apartment since 2020 and have made multiple request to have repairs completed such as the balcony patio door being broken upon leasing to having the leak in my bathroom ceiling as well as replacement of ventilation system to my bathroom tub evaluated for mold and at this point, it’s just running through the apartment and I’m not getting any attention or assistance and experiencing breathing issues as well as lack of concern or care for my overall health & wellbeing.

• Initial Complaint

  Date:03/06/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Sunday, 3/3/2024, I applied for a rental apartment at Brooksyde. Prior to this my mom spoke with Denise V***** and talked to her about our income situation and asked if we would be accepted at our income level. She said yes. So we applied and were denied based on income. And still charged 100.00 for the application.

  Business Response

  Date: 03/21/2024

  Property manager informed guarantor of the criteria for a guarantor applicant and that we can not comment on the results or approval of any application until the applicant/s are fully processed through Transunion and all docs requested are provided with their applications. The guarantor applied and simply did not qualify based on the income provided. ******* and guarantor were notified in writing of the decision. ******* reached out to our company website about her disappointment. We authorized the return of the $100 application fees paid within 24-hrs of her request. The return went to the address provided by ******* W and was mailed via certified signed receipt.  If not home to sign a postcard will left by carrier and pickup will be required within 30 days at the nearest PO for signature. ***** ********* * ** ** ***** 

• Initial Complaint

  Date:07/22/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As someone who is moving from out of state, I had high hopes when I initially contacted ************ Apts and spoke with *********, a pleasant agent who discussed my needs, and suggested a specific unit that seemed like a perfect fit, considering my workplace and the fact that I'm a woman living alone. She even assured me that if I applied online, I could directly apply for that apartment. Sounded great, right? Well, that's where the pleasantness ended.After eagerly applying and paying a considerable $300 deposit, I was confronted by another agent, *****. Instead of getting the apartment ********* and I agreed on, ***** nonchalantly informed me that my deposit would not be used for that unit. Instead, she insisted that I settle for an apartment I've never even seen or heard anything about.To make matters worse, ***** responded to my application very quickly, which indicates she probably didn't read it. It's evident her priority is not my well-being but her own interests and profits through questionable practices.I'm deeply dissatisfied with the lack of transparency and fairness in their dealings. A place to live is not a trivial matter; it's a critical decision that will significantly impact my life. I expect honesty and respect from any reputable housing provider, which seems to be lacking in Kamson/************ Apartments' approach.I demand an immediate refund of my $300 deposit. Additionally, I insist on having an honest conversation with *********, the original agent who seemed to have some consideration for my needs. I hope they can rectify this situation and put a stop to such unscrupulous practices.

  Business Response

  Date: 08/01/2023

  Hello,

  My name is *************************************, I am the Site manager for *********************** in ********* **. Thank you for the opportunity of explanation. On July 12th I personally had a very pleasant conversation with ***** a prospect inquiring about a one bedroom.  She explained her concern for safety as she was moving back into the country as a single occupant as of 9/1/2023.  I advised her of two apartments, one was right above our laundry room and the other was the first set of buildings both of which would meet all her requests as well as safety.  We did not hear from this prospect until a application was submitted 9 days later on July 21st.  The application was under the name *********  Prior to her application several other applicants between the dates of 7/17 - 7-21 had submitted applications all for one bedroom apartments. We do not take apartments off line/market until a $300.00 reservation fee is collected.  When ****'s application came in on 7/21/23 ***** contacted her on 7/22/2023, not being aware of mine and *****'s conversation 9 days prior, nor making the connection this was the same person. I left for vacation on 7-22-2023 so was unaware a application even came in from *****/*********  This is simply a situation of miss understanding and should not warrant a complaint towards my leasing agent.  I have reached out via email to *****/**** to ensure that we will continue to make her moving process as comfortable as possible if she would like to move forward.  If she feels more comfortable of moving on we will be happy to reimburse her the $300 reservation fee.  Thank you again for taking the time to read our explanation in this situation.

  Sincerely,

  *************************************

• Initial Complaint

  Date:09/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My water has been shut off at least 1 time per month living with this corporation over the last year and 3 months. I want some of my overpriced rent back for the amount of times Ive needed to go find a shower somewhere else before work. This is disgusting and 3rd ********. I dont even want to get into the ghetto paint job that leaves the place looking so bad. They then access the commons area near my storage to fix the water provlem and leave it without locking up putting my valuables at risk for theft. Waking up to no water without a warning is unprofessional and ghetto. $1600 a month for a one bedroom with no running water every 3 weeks is inexcusable. The management and property manager are GREAT. Now give them some resources to work with. Property manager is OVER worked.

  Business Response

  Date: 10/19/2022

  We had a very detailed serious issue at this building that ****** resides in involving tree limbs causing issues with the sewage line. 

  We had a few repairs done leading up a to eventually having no choice but to perform a giant repair completed in beginning  of Oct 2022 that included removing the trees causing the issue entirely and doing a major repair to the sewage lines underground that we hope has resolved the problem entirely.

  The VP of property management *************************** from Kamson Corporation has set up a $250 credit in the residents account for the inconvenience of having no water a few times unexpectedly due to this issue and we have spent well over $10,000 repairing the issue in a big permanent way and we hope that nothing else occurs for this resident but unfortunately cant make any guarantees. However, we will continue to reply very quickly to any and all resident concerns as always.  *************************** has spoken to the resident over the phone and via email to help satisfy this residents complaint and has asked if he may stop by when he is in CT next time to see the residents unit and see if there is possibly anything else we can do for him.