Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/19/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company committed fraud! They stole my money and are not a legitimate business. They took over $1300 from our new business that is already having a hard time!! Please dont trust this company. They promised they would get our ****** listings back and never did a thing. Ive been faced with lie after lie from this company. Please help get this company shut down completely!!!!

  Business Response

  Date: 06/30/2025

  We take false and defamatory claims very seriously, and we want to set the record straight.
  
  The individual who submitted this complaint is not listed as a customer in our system by name. However, the phone number referenced does pull up an account in our CRM that was actively receiving services from our company.
  
  We provided ongoing support and services as agreed upon, including power listing the business across over 60 major directories and assisting with a suspended ****** Business Profile. The suspension stemmed from a violation of ******* own guidelines an issue we clearly communicated during our efforts to help resolve it. Unfortunately, delays related to ******s verification and reinstatement processes are entirely out of our control, and impatience with those delays does not constitute fraud or justify false accusations.
  
  At no point did we misrepresent the nature of our services or fail to deliver what was contractually agreed upon. Our support and work continued despite the clients growing frustration, which seemed to stem primarily from a misunderstanding of how ****** enforces its policies not from any negligence or wrongdoing on our part.
  
  Additionally, we are aware that a dispute was initiated with their bank. As standard procedure, the bank is currently reviewing the full scope of the services provided by our company.
  
  Although we were initially open to considering a partial refund as a gesture of goodwill, the course of action taken including filing a bank dispute and making false, damaging public claims has demonstrated a lack of willingness to resolve this matter professionally. As a result, we will not be issuing any refund. We remain confident in the services delivered, and we stand by the integrity of our business and team.

  
  We wish this business the best of luck moving forward.

• Initial Complaint

  Date:06/11/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date started 12/3/24
  
  Monies paid so far: $1,893.00
  
  Business committed to: Link Building, Keyword Research, Traffic Analytic,
  Rank Tracking, Content Creation & Back Link Building. Mainly, Straight Marketing was supposed to get my business seen on 75 different search engines. I was supposed to have those search directories updated weekly/monthly. I was supposed to be able to update my SEO keywords as much as I wanted. I was going to get my business seen more and brought up higher in search results. Yet, a few weeks later I have people from the other search websites like Yelp telling me my profile was still not up to date?
  For additional services provided see: ********************************* ******** None of the services have been met. Since I began working with Straight Marketing, my website has seen no increase in traffic, and my business has not improved in Google listings. They consistently neglect to update my company information across approximately 75 search websites. I had to send numerous emails and argue repeatedly to get them to modify my SEO keywords, and they have never agreed to show me the individual sites where they made changes. To top it off, no one can even find my company name when searched directly by its name! You can't contact anyone in this company, they just say someone will contact you later. I have cancelled this payment on my credit card and should have done so a long time ago.
  
  Their resolution: None, won't answer e-mails, calls or website messages.
  
  Would like a full refund since nothing was ever done.

• Initial Complaint

  Date:05/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Called and cancelled account as required However still getting billed

  Business Response

  Date: 05/27/2025

  Thank you for bringing this matter to our attention.

  
  After a thorough review of our records, we found no communicationwhether by phone, email, or any other methodfrom the customer requesting a cancellation of services. Since the account was activated in 2024, it has remained active and in good standing. As stated in our terms and conditions, accounts will remain active and continue to be billed unless we receive a direct cancellation request from the customer.
  We are always happy to work with our clients to address any concerns, and we encourage this customer to contact us directly so we can further review the account and assist as needed. At this time, however, we have no record of any attempt to cancel, and therefore a refund cannot be issued.

  
  We value our customers and are committed to providing clear and transparent service. We are ready to resolve this issue promptly if the customer reaches out to us directly.

  
  Sincerely,

  Straight Marketing LLC

  Customer Answer

  Date: 06/04/2025

  
  Complaint: 23282081
  
  I am rejecting this response because: I did call and left messages, when I talked to a person I was to receive report never got report. I have requested a cancellation of account
  
  
  
  Regards,
  
  ******* ********

• Initial Complaint

  Date:04/29/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They caled mmy business and misrepresented themselves as ******. They led me to believe that ****** was now reqiring businesses to be registered in order to be tracked on-line. I paid that amount and was called back to offer me SEO advice. I paid an additional $999 to employ them to improve my ranking on ****** by correcting some minor issues with me listing. They have done nothing as far as I can see. My ranking remains the same and I have been scammed out of over $1000. They tolld me that if I were not satisfied, I could request a refund. I am not satisfied and would like a refund. I would also suggest that the Better Business Bureau take steps to shut them down so thatr other small business owners are not fooled as I was.

  Business Response

  Date: 04/29/2025

  We are surprised by this complaint, as it appears there may have been some misunderstandings regarding our services. As a marketing company partnered directly with ******, we take pride in our transparency and the value we provide to our clients. This customer initially engaged with another company before booking an appointment with our company, and at that time, we clearly communicated our offerings, which include marketing services across ****** and 80 other directories. This was explained on a recorded line, and we also demonstrated our website and partnership with *******
  
  We have made significant efforts to support the customers business, as evidenced by the recent screenshare appointment where we reviewed our services and platform with the customer. Unfortunately, we were not made aware of any dissatisfaction until this complaint, and we would have appreciated the opportunity to address any concerns directly.
  
  Please note that we have now canceled this account completely.  
  
  Thank you for your understanding.

  Customer Answer

  Date: 05/02/2025

  
  Complaint: 23262644
  
  I am rejecting this response because: I was not surprised that the business responded the way youd expect liars to respond. More lies and expressions of outrage that I would question their honesty. They had told me at the outset that if I were not happy with their actions, I could have a refund. Now they are denying my refund and cancelling my account. I feel that a refund is needed.
  
  
  
  Regards,
  
  ********* ******

  Business Response

  Date: 05/02/2025

  We have consistently maintained transparency in our communications, and our response accurately reflects the truth regarding our accounts, communications, and services. We strongly advise the customer to thoroughly review all receipts and documentation provided for each service. It is important to note that the customer chose to file this complaint instead of engaging directly with us to seek a resolution. Consequently, we are unable to offer any accommodation at this stage. This decision is final, and no refund will be issued as it stated in our policies and services were rendered. This serves as our last communication regarding this account.
  
  

• Initial Complaint

  Date:01/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Straight Marketing began on Jan. 2, 2024. Initial invoice was $249 $199 per month thereafter. July 9, I called to cancel services. I realized that they were still deducting $199 monthly. I called today, January 7 and spoke to a representative where he saw the call on July 9 to cancel. He put me on hold. When her returned, he said I was to have a review and said that I failed to have the review. I researched my email records and never recieved a review date, and specifically told the representative on July 9, 2024 to cancel. I also requested to be reimbursed from July to present (jan. 2025). He said he couldn't do that. I want reimbursement from July, 2024 to January 2025. $1393.00

  Business Response

  Date: 01/08/2025

  
  On July 9th, the customer initiated a cancellation request and engaged in a 17-minute conversation with a billing supervisor. During this discussion, the customer expressed her desire to cancel due to issues with ******'s verification process. The supervisor assured her that alternative methods would be explored with ******, leading the customer to agree to remain enrolled in the program. It is important to note that there was no failed review at that time.
  
  Subsequently, on January 7th, 2025, the customer contacted us following a monthly charge, seeking a refund for services provided. She claimed to have requested a cancellation but did not recall her decision to continue with the program. We offered to provide a copy of the recorded call, which confirms her agreement to remain enrolled. The customer responded by threatening to file a negative complaint with the Better Business Bureau. Please be advised that a refund will not be issued in this case.
  

• Initial Complaint

  Date:10/29/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I released ******* ********** and ******** *********, ** ( a local business I set up back in 2020) to this compa** and they have refused to respond, release, or return ownership back to myself and the owner. Seeking a response from the business and immediate release of all business SEO, control, and access.

• Initial Complaint

  Date:09/13/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 30, 2024, our new business paid Straight Marketing $1128 to verify existing online listings and to add us to all other 70+ platforms to help increase our online presence through SEO, Search Engine Optimization. Upon checking their progress recently through my own online research, they had completely ignored my listing information requests that was discussed repeatedly during my initial set up call. As anyone can imagine, this is a very important part of a businesses' income producing strategy. They failed greatly with this and my expectations. I knew that I could no longer trust our business and livelihood with Straight Marketing. Once I called to ask for refund, they were very argumentative and said I passed refund window of 72 hours, knowing full well that NO progress of their work (or lack of it) would show up within that time. They refused to allow me to speak directly to anyone else to demand a full refund. Correcting any issue would not be acceptable because they already messed up SO MUCH that as I said, I cannot continue to trust this company going forward.

  Business Response

  Date: 09/13/2024

  
  It is regrettable that we have been adversely affected by ******'s processes and guidelines.
  
  This customer enrolled in our SEO program on August 30th, during which we listed their business on 60 additional directories to enhance their ****** placement. The listing process commenced immediately upon enrollment, as we begin work promptly upon receipt of payment. A follow-up call was scheduled for September 20th, the same day the customer enrolled, to allow the 2-3 week period necessary for initial results and increased traffic to manifest. We were transparent about this timeline and confident in our process, which is why the appointment was set for 9/20/24. 
  
  Today, the customer contacted us with concerns and requested a refund. Despite our attempts to assist, the customer became combative and disconnected the call.
  
  We regret that the customer feels this way, but we are committed to transparency and appreciate the opportunity provided by the BBB to address complaints truthfully.
  

• Initial Complaint

  Date:09/09/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired this company for SEO and paid them nearly $1,000 down and $199 a month there after.They said it would take a couple of months to start working.I patiently waited and saw no results.They even had the wrong phone number listed on ****** for my business.I called and emailed to cancel several times and kept getting put off.Its is now at the point where I will get and attorney involved to resolve it if necessary.

  Business Response

  Date: 09/20/2024

  This complaint was submitted on September 9th. We did not receive any further communications from the customer until September 19th, when the customer left a voicemail requesting a callback. We promptly contacted the customer on September 19th and addressed the issue immediately. This matter has now been resolved and the customer was cancelled.

• Initial Complaint

  Date:05/23/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hired Straight Marketing in March/April of 2024 to help us figure out our complexed ****** issue and nothing was accomplished. We paid the $1,600 total and they didnt do anything they said they would. They were rude, at one point just before 24 hours and we saw initial signs that they were all talk we attempted to get our money back. One of the sales team members lied to us saying he was the "main boss" when I attempted to talk to a manager. They are a scam, sucked a large chunk of money out of us that is a really big deal for a little company like ours. Shame on us for not doing a quick ****** search to see this is the consistent theme with them.

• Initial Complaint

  Date:05/21/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order an internet extended product. Account was charged but product never delivered. No response from company.

  Customer Answer

  Date: 06/12/2024

  Regarding our complaint / your ID ********, the vendor responded to us by filling the order.  Thank you for your work.