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Business Profile

Perfume

Giftexpress.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Perfume.

Reviews

This profile includes reviews for Giftexpress.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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Giftexpress.com has 2 locations, listed below.

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    Customer Review Ratings

    1.31

    Average of 13 Customer Reviews

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    Review Details

    • Terrelle D

      Date: 10/31/2024

      I have had theeee most unpleasant experience from giftexpress.com Spent $47 and some change on the Lattafa Sehr perfume that I wanted for a while Only for it to arrive broken in the box. Literally opened the box and the top was broken off , the nozzle broken off, i tried putting the nozzle back on, it wouldnt stay Tried to fix it again today, when to use the bottle and the entire designed top fell apart????????????I went into their live chat. They told me to send photos and videos to their customer service email. Only for them in return to offer me a $5 refund. And when i declined that. They offered a 50% refund when the website guarantees ***lacements and refunds. I was literally in the email and on their phone lines begging for them to arrange a ********* which they ignored me and havent gotten back to me since. Ive been calling every day since Monday. Every day their *** tells me i will get an email notification with a refund and I never receive it Im literally distraught. It appears this bottle mustve been stored somewhere with improper temperatures. It is falling apart as if it is dry rotted. I have photos and videos to which the customer service ***s **** and Asis are consistently lying.

    • Ramani N

      Date: 07/22/2024

      The use a very deceptive practice to attar ct traffic to their website. My experience is all with fragrances. Typically, the find out a particular perfume I am looking for (maybe from searches - not sure). Typically these are fragrances that are very rare or impossible to find. Then these specific fragrances popup in the ****** search results as ads with amazing proces. Once you cleick in it, you are taken to their website, but always as sold-oud. You can enter your email address so theyw ill let you know when it is back in stock, which is never. It is just very frustrating that businesses use these shady tactics to gain eyerballs. They have not gotten back to me ever. Do not do bus9iness with them. I have never bought anything from the, so I can't comment on itaht aspect.

    • Luis d

      Date: 06/17/2024

      Be aware that this company is run by crooks.They advertised on internet perfumes for sale showing a picture of what you will receive if you buy it.Then you received a different product in a box that said Tester Not for Sale, Prohibited for sale.On top of that the perfume is just a cheap counterfeited product.When I call them up asking for a refund, they said that I have to pay the return shipping cost before they can give a refund.Stay away from this internet store.

    • Syed A

      Date: 05/16/2024

      I ordered some perfumes from the Gift Express website. ************************************* brother bought some perfumes from them so i thought to give them a chance.Ordered almost 260 dollar's worth of perfumes. One of the item delivered was incorrect and does not match with the website listed picture, which i informed to the GiftExpress customer services and they issued return label to me to send back those incorrect items.Ordered Date: Nov 23rd.Delivery Date: Dec 4th.Date informed ***************** Dec 4th ********************* Acknowledged to send Return Label and Refund and or reship the correct items.Been following up since from Dec and Last time i followed up with them was on Mar 11.Now they don't even bother responding to my emails.This is not acceptable as i bought those perfumes in advance as i was travelling later in end of Dec. I had to purchase from somewhere else those items to give them as gift.Who will be compensating for my time wasted and for my refund. I see this is not the first complaint i am making, there are other people who have complained same.

    • John M

      Date: 05/03/2024

      Extremely unprofessional. I was sent the wrong ******. I have emailed and called. When I called, the gut who answered the phone was super *****, uncaring, told he didn't know and to simply call back another time. After asking for his name repeatedly, he simply hung op on me.

    • Rohitendra C

      Date: 02/16/2024

      Rohitendra C

      Date: 02/16/2024

      They sold me a fake I looked at the ****** site and matched the picture and they did not match I looked on you tube how to tell the real from fake and they definitely are sending me a fake they also said 3-5 days till i get my package its been 7 days now and still nothing these people are scammers i already contacted my bank to get my money back hope this helps others from getting scammed

      Giftexpress.com

      Date: 02/18/2024

      Hello,Sorry to hear that you did not like the product but all products are 100% genuine,brand new and fresh.If you are not satisfied with it,please send the product back to ** in its original packaging.The address is below:*********** Returns ******************************************************A refund will be issued once the product is delivered and inspected.Please reply back if you have any questions.Regards,Your Giftexpress Support Team.

    • Kimberly C

      Date: 02/10/2024

      Kimberly C

      Date: 02/10/2024

      I placed an order on 1/26/2024 for an item that I had been looking for for several years. I was elated to find someone still carried it. I received an email the next day to confirm my shipping address. I had evidently typed a 3 instead of a 2 for my street number. I confirmed via email of the correct address and received a reply that they would be shipping my order to the confirmed address. I did not receive another email after this exchange. I thought it was odd that they didn't send a tracking number. I purchase items online frequently and always receive the shipping info. 1 wk later when I hadn't received the item, I called the cust serv # on their website. I explained the reason for my call to the guy who answered. He immediately asked me to hold. After several minutes of listening to people talking in the background, I said "hello, are you still there? " the guy said, "Yes, hold on ma'am". Several more minutes go by and then he says my name. I said yes, that's correct. He said it appears there's no tracking info available. I asked how it was shipped, **** and for the tracking # which he provided. I hung up. I tried the tracking # on the *** website & no info was available. It's now been 2 wks since I placed my order. After reading other reviews, I expect I'll never receive it. This company is BOGUS! ****************** operating out of a basement in **! The authorities need to shut this fake operation down! It's so sad that they're allowed to continue to do this without any consequences.

      Giftexpress.com

      Date: 02/18/2024

      Hello,There was no tracking movement,it looks like the package had been lost in transit.A full refund was issued.Sorry for the inconvenience.Regards.Support Team.

    • Stephania E

      Date: 01/08/2024

      My first order with them was a great experience,my packages came on time,well packed and the perfumes are good quality.I am highly recommending GiftExpress for online perfume shopping.

    • Mary G

      Date: 11/30/2023

      It seems to be extremely easy to scam people out of their hard-earned money. Computers via Internet makes it very easy for criminals to steal. The internet is a haven for criminals and dishonest people. They should all go to jail. Pay a bit more for the merchandise and go to the stores to make your purchases. They are more than likely giving themselves great reviews, from family, friends and co-workers.******* seems to be like looking for high-top shoes for children.I am sorry for your losses.

    • Lawrence M

      Date: 02/24/2023

      Had my banking information stolen from this scam company. Made the mistake of not reading the trust pilot reviews and used a brand new credit card with this company only to have them wipe out my balance in one day.

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