ComplaintsforGiftexpress.com

• Initial Complaint

  03/04/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Hi BBB staff, I ordered a set of fragances that totaled $60 in August of 2022. I have correspondence dating back last year where I reached out to this company over 10 different instances and it was basically a cat and mouse chase where the only thing that achieved was me wasting time. I have continued emailing them and have had no success. I just want a refund for this order as I no longer want it due to its tardiness. I understand that it has been more than a year but I have been in constant communication with GiftExpress and they simply respond and then ghost me. I

  Business response

  03/04/2024

  Hello,

  To assist you better,please provide the order number or the last 4 digits of your card number.

  If you can provide any screenshots which shows the charge that would be great.

  Regards,

  Support Team.

• Initial Complaint

  12/11/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  My order number is #****** I ordered a 4,2 Oz tester bottle of PDM ****** on !2/04/23. I received an email the next day with a tracking number attached. The shipment has been stuck on Pre shipment for a week. I called **** and they said that they still have not received the package from Gift Express. I then called Gift express directly two separate times and they didnt even ask for an order number, they just said it would be 3-5 business days for it to be delivered. i dont want an update. I just want a refund before i submit a claim to my bank.

  Business response

  12/12/2023

  Tracking Number:9400111206217870840160
  
  Latest Update
  Your item departed our **** facility in ********* ** DISTRIBUTION CENTER on December 12, 2023 at 4:22 am. The item is currently in transit to the destination.

  Customer response

  12/12/2023

  
  Complaint: 20992587
  
  I am rejecting this response because:

  i have received the bottle and its performance is super weak. Parfums De Marly are known for their strong performance and projection but the bottle you sent me is the opposite. I want a full refund 
  
  
  
  Regards,
  
  ***************************

  Business response

  12/13/2023

  Hello,
  
  Sorry to hear that you did not like the product but all products are 100% genuine,brand new and fresh.
  If you are not satisfied with it,please send the product back to ** in its original packaging.
  
  The address is below:
  *********** Returns
  *****************************
  ****** ** 08820.
  
  A full refund will be issued once the product is delivered and inspected.
  
  Please reply back if you have any questions.
  
  Regards,
  Your Giftexpress Support Team.
  
  

• Initial Complaint

  11/19/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I bought a perfume from this business in September twenty something through ******* and they send me a rip-off. Non an original. Not odor at all. I sent couple of messages and they never answer. My bank offers me to do a charge back if they don't compensate me in 5 business days, either the money or an original perfume but anyway is not fair. If it happens to you, call your bank for a charge back.

  Business response

  11/19/2023

  Tell us why here...Hello,
  
  Sorry to hear that you did not like the product but all products are 100% genuine,brand new and fresh.
  If you are not satisfied with it,please send the product back to ** in its original packaging.
  
  The address is below:
  Giftexpress Returns
  *****************************
  ****** ** 08820.
  
  A refund will be issued once the product is delivered and inspected.
  
  Please reply back if you have any questions.
  
  Regards,
  Your Giftexpress Support Team.

• Initial Complaint

  11/03/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a bottle of perfume and placed an order on Nov 2nd. The next day on Nov 3rd I've received an email from GiftExpress Team saying my order is on hold due to security reasons. And I need to send them either a picture of ID proof or the last 4 digits of my debit card as well as the front side of my card that has my name on it so they can process my order after this verification step. Then I replied them back on email with the last 4 digits of my debit card. I l've waited the whole day to hear back from them but nothing happened. So I called the customer service (the number they gave me in the email) the first time as soon as they picked up my call the AI or bot said "good bye" then hung up right away. I was so shocked and thought I was scammed. I tried calling the 2 nd time before they close and some dude picked up the call and he sounded confused after I told him why I was calling because he gave me no respond and just being quiet. My first concern is am I being scammed ? Never had experience buying stuff online and being asked for ID proof. The 2nd concern is the people on the phone sound suspicious I can't tell if it's a real company.

  Business response

  11/04/2023

  Hello,

  Your order is under process to be shipped and you will get the tracking information shortly.

  Regards,

  Support Team.

• Initial Complaint

  10/17/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  i places a order on 10.8.2023 wheni i git the confirmation email there was a different address i called them and to have it change and the cost-service guy said the there wasnt anything for to do i asked to cancel my order and he told me he cant do the i been calling them and live chat with them and all i get is the run aorund the package was deliver today 10.16.2023 to a houes and i live in a apt i let them and they dont care they called ma a criminal he was very rude to me he made me cry with his word he seen what he was doing i told him i was going to report him thats when he wanted work something with me and he i should get my refund but i havent got a mail or my money i work every hard for my money i want my money back plz

  Business response

  10/17/2023

  Hello,

  We were provided with the below address when the order was placed:

  ***** *******

  **** * *** ************ ** *****

  The order was shipped to the same address and hence delivered at the same address.

  It was not our fault that the customer had given a different address.

  Please go through the attachments also.

   

  Regards,

  Support Team.

   

  Business response

  10/19/2023

  The order was placed by you and the address was also provided by you.

  Please contact UPS if they can help you with it.

  Customer response

  10/20/2023

  
  Complaint: ********
  
  I am rejecting this response because: I didn't put the address I already told this guys this the profile I made as my address I didn't receive the package and I already called UPS and they delivered to the address that was on the package which wasn't mine so there's nothing that they can do they told me to handle it with the merchant so please I would like my package or my money back you guys keep giving me the route around when I call you guys tell me give me the money or that you're going to send the package and you tell me to wait for the confirmation I call and when I call you guys you guys Sunday you're not doing that you're doing something different that I got to wait for the cold back like I'm tired of them guys so please my money back or my package
  
  
  
  Regards,
  ***** *******

• Initial Complaint

  09/21/2023

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I purchased a bottle of creed aventus on 1/18/2023. I noticed on 1/19/23 my order was not shipped. I emailed the company and they sent me the tracking number ******************* UPS states Label was created. 1/20/23 I emailed the company and they stated I will get two days. I can contacted UPS and they stated , they don't have the package. I email the company again. 1/21/23, they stating it was shipped on 1/19. According to UPS they don't have record of the package My order number is 201686

  Business response

  09/21/2023

  Hello,

  The order has been shipped already and the tracking will update anytime soon.

  ****************************************************************************************************************************************

  Regards,

  Support Team.

  Customer response

  09/27/2023

  
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The complaint has been resolved.
  
  Regards,
  *** *******

• Initial Complaint

  09/10/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I placed an order for a perfume on 9/2/23 the item came not as described and I reached out to the merchant immediately. The representatives kept giving me the run around and refused to send a return label. I spoke with a supervisor and nothing was done. They will not take this item back for a refund !

  Business response

  09/10/2023

  Hello,

  A return label is attached.

   

  Regards.

  Support Team.

• Initial Complaint

  09/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I placed an order as a gift for my sisters birthday for 2 perfume bottles. When the package arrived only one was inside and it did not smell as it was described. I immediately reported the missing item as well as the item that did not match its description. I was given the run around each time I called and now I have NO gift for my sisters birthday.

  Business response

  09/08/2023

  Hello,

  Sorry about the missing item, we have issued a full refund for that.

  Regarding the second item, please send it back to us for a refund.

  Regards,

  Support Team.

• Initial Complaint

  06/03/2023

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I am having a real tough time to get information about my order ******* They have sent me a confirmation from UPS that they have created a shipping label but have failed to either take my shipment to the UPS OFFICE or they have failed to contact UPS to find out what has happened to my shipment. Thoroughly disappointed. I ordered on 5/26 and it is already June 3. I have been emailing gift express about twenty times and only received two responses telling me that I. We’d to wait 24-48 hours. The two times I phone their “office” and gentleman answered the phone, which sounded like he was in a kitchen with kids running around. He tried to tell me they weren’t able to confirm that my billing address and shipment address to be the same. I explain yes but that didn’t yield any change with shipping my package. When I asked repeatedly about when I would be receiving my package he kept saying 5-8 business days. I am not confident in this company and am utterly disappointed. You’ll notice when I took pictures of the original confirmation page they had this stupid offer that could not be removed without erasing or refreshing the page thereby losing the information. How dumb is that?

  Business response

  06/06/2023

  Hello,

  The order was shipped through UPS for sure but there is no tracking movement.

  We have already opened a Trouble Ticket with UPS to locate the package.

  If there is no movement in the next 48 hours, we will issue a full refund.

  We apologize for the inconvenience.

  Regards,

  Support Team.

  Customer response

  06/06/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  it looks like the business has canceled the shipment. I am waiting for gift express to credit **** ** ******* credit card. **** ** ******* has already created a charge back to them. They are awaiting their money now.
  
  Regards,
  ****** ****** 

• Initial Complaint

  05/06/2023

  Complaint Type:

  Product Issues

  Status:

  Unresolved

  More info

  I placed my order on 4/25/23, my order number was ****** I ordered two sets of their: GXP-**** Versace ********************* 2 Piece Gift Set The description is "Set includes:- ************** Spray 3.0 oz, Body Lotion 3.4 oz."However, The perfume I actually received in the sets were only 1.7 oz. each. (the lotion was correct size 3.4oz)They cheated me out of a total of 2.6 oz of perfume.Then I see the return policy "We accept returns within 30 days of receiving your order. All merchandise must be returned in its original condition. We will charge a 15% restocking fee for any merchandise that has been opened. We are not responsible for the shipping cost to return an order."Which contradicts their "About Gift Express" section which states "If you are unhappy with an order for any reason, simply send it back for a full refund." I did not realize they lied about the perfume bottle size until I opened the gift set. So returning it for a loss does not justify the savings. I feel as the company is committing fraud by both sending less product than advertised and also because they say return for ANY reason, for FULL refund. I did email the company and they did not respond.

  Business response

  05/06/2023

  Hello,

  The set contains 1.7oz perfume, not 3.0oz.

  If you are willing to keep it,we can give you a 20% refund.

  We are ready to take it back if you are not satisfied with it.

  A full refund will be processed once it is delivered back to **.

  Sorry for any inconvenience.

  Regards,

  Support Team.

   

  Customer response

  05/06/2023

  
  Complaint: 20026385
  
  I am rejecting this response because:

  Although I see that you have already updated your site to reflect 1.7 oz is the size, You still are showing 3.0oz as well- see below!

  Also, 20% of what I paid is a nice gesture but that does not equal 2.6 oz of perfume which is what you owe me. You lied by saying 3 oz and sending 1.7oz  and I bought 2 sets.  I would like you to fulfill your obligation and send the missing perfume.  I realize that there is not a bottle sized 2.6 oz but in your mistakes you can certainly over compensate by sending a 3.0 oz bottle. 

  Regards,
  
  ***********************

  
  **tails
  Set includes:- ************** Spray 3.0 oz, Body Lotion 3.4 oz.
  More Information
  Brand: ***************************
  Gender: Women
  Perfume Type: Eau ** Parfum
  Sizes: 1.7 oz (50ml)
  
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩