Reviews

Review Details

• Review fromPeyton B

  Date: 10/11/2024

  1 star
  I only spent an hour there and was told I had to wait 3 hours for a massage. They REFUSED to give me my money back. I would like my $232 dollars back since all I did was EAT THERE! I didnt enjoy ANY AMENITIES. I will be emailing until I receive my money back.

  SoJo Spa Club

  Date: 10/14/2024

  Dear Ms. Barnes,
  
  We do apologize that you were unable to have a Korean Body Scrub with us on your visit date. As discussed with our team on that day, advanced reservations are strongly encouraged and we were already booked for the times you were interested in. Unfortunately, we are unable to process your request for a refund.
  
  Best regards,
  SoJo Spa Club Management

• Review fromKristina F

  Date: 02/29/2024

  1 star
  Hello,I wanted to share my recent experience 02/23/2024 at the ********. To begin with, we had our bags checked by security and were asked to discard a water bottle. When we inquired about leaving the bottle at the reception and retrieving it later, we were told it wasn't possible. Then, we were instructed to remove our shoes and walk barefoot around the spa, without flip flops or crocs. I found this concerning for hygiene reasons, especially with the risk of foot fungus and other diseases.Additionally, I was using my phone to post stories on my social media account with music, and the lifeguard informed me that I couldn't have sound on, despite the volume being set to 15%. There were other peculiar restrictions, such as not being able to talk in the saunas, limitations on taking photos in one place for too long, and the lifeguard asking us to move from where we were taking photos with my friend.Most notably, I was confused by the rule that prohibited swimming in the pool, only allowing for slow walking and standing. The food at the cafe was quite tasteless, and the chicken ramen for $20 definitely did not justify its price.Overall, I felt that the staff was not particularly interested in ensuring a pleasant experience for guests and seemed more focused on enforcing rules about walking barefoot and removing flip flops. I left the ******** feeling quite dissatisfied with my time there.

  SoJo Spa Club

  Date: 03/01/2024

  Dear ********,We apologize that your expectations did not align with our offerings. The rules and guidelines we have in place are for the benefit of all guests and staff. We have this information available on our website as well as on confirmation emails so guests can plan ahead and know what to expect prior to their visit. Thank you for your understanding.

• Review fromJeimy C

  Date: 02/14/2024

  1 star
  IM LOST OF WORDS! TODAY for VALENTINES DAY. I decided to go spend the time with my boyfriend and I even booked massages for us at 6 PM . However after my massage we decided to go to the jacuzzi on level 4 . We were there for hours and everything was fine until I decided to go towards all the way to the left of the jacuzzi since it was Less crowded . A SOJO spa employee name is pronounced as ******* ( she has short blonde hair and is Hispanic) decided to tell me after Ive been just casually sitting down looking at the view in the water that if me and my boyfriend would like to move a little closer . At first I didnt mind but before I did see someone where I was at so then I was confused why she wanted us to move, In the first place . Less than 5 minutes she decides to come back and say you know the cameras are watching you I said what are we doing ? We are trying to have a good time and you have came here to bother us twice already , she was very rude and made me and my bf feel really uncomfortable after she said just letting you know . After that she was just standing there and watching my bf making it so uncomfortable. Not only did she decide to keep walking back and forth and keep watching us but for hours . It made me feel so uncomfortable that I had to leave. Im just so disappointed that I made a long journey to do something nice and enjoyable to then after all have a terrible experience.

• Review fromAyrana F

  Date: 08/08/2023

  1 star
  I have a teenage daughter that is heavily autistic and my mother helps me a lot with her. We dont go out because of lack of support. But for my mothers birthday, I asked my son if he could take off 8/05 and come to ** so I could take her to SoJo. I was looking for treatments for her and the 215, 00 dollars one availability were 7PM. Too late for us.Anyways, I booked two shiatzu massage for us , and stated that if my daughter was fine we could spend the rest of the day there. On the day, we got in and I was charged 300,00 dollars. I was under the impression that it was the massage . My fault as I did not read the fine print. We went in, had the massage, and decided to eat. My son said everything was good, so we were discussing to stay . While we are about to figure out what to do, my son contacts me frantic stating that my daughter was running towards oncoming traffic and laying on the middle of the road. I stopped for a few minutes on the phone attempting to redirect her and get her to her baseline . When I noted it was unsuccessful, I got ready to leave. My son advised me that the police was called and they were about to transport her to the hospital and possibly a psych facility. I took off and during check out I paid an additional 407,00. Didnt have the chance to speak to anyone so I left. Later and the next day I called SoJo and requested to speak to a manager. Was on hold for 30 mins and was directed to email. I emailed and explained everything. I received an email today saying pretty much sorry that you didnt stay long enough on our location, but thats nothing we can do. And for that , I give them 1 . The lack of compassion and the greed is appalling. I have police record, videos and pictures to proof, and not even a call to discuss i received. Not everyone can spend 700 on a spa on a day. For them not to even acknowledge that emergency happens, and work with people is insane. That is distasteful and a lack of respect with others. Thank you

  SoJo Spa Club

  Date: 08/11/2023

  Dear ****** ,Thank you for the opportunity to address your concerns. We are sorry for the inconvenience you experienced and apologize for your frustration.As noted in our off line communication, we are very sorry to hear of the circumstances that interfered with your visit here at SoJo Spa Club and understand that emergencies happen. We are very empathetic to your situation and are happy that we were able to resolve this issue for you via private communication.

• Review fromLisa M

  Date: 07/07/2023

  1 star
  I cant even believe what I just experienced. This whole place needs to be shut down. Its beyond poorly managed, over priced and the workers are the rudest bunch Ive ever met. They make you walk around bare foot (yes barefoot and no sandals are provided), and had to wait legitimately 45 minutes for my car through their complimentary valet service. I actually Had to call the cops because I was worried that I wouldnt get my car back.