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Find a Location

Crest Furniture Inc. has 24 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Crest Furniture Inc.

      30 Tower Rd Dayton, NJ 08810-1571

      BBB Accredited Business
    • Crest Furniture Inc.

      200 US Highway 22 Green Brook, NJ 08812-1912

      BBB Accredited Business
    • Crest Furniture Inc.

      712 E Bay Ave Manahawkin, NJ 08050-3447

      BBB Accredited Business
    • Crest Furniture Inc.

      353 Highway 35 Eatontown, NJ 07724-4230

      BBB Accredited Business
    • Crest Furniture Inc.

      120 Commerce Blvd Fairless Hills, PA 19030-1022

      BBB Accredited Business

    Business ProfileforCrest Furniture Inc.

    Furniture Stores
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.23/5stars

    Average of 13 Customer Reviews

    Customer Complaints

    156 complaints closed in last 3 years

    25 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 10/28/2014

    Years in Business: 53

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    This company offers furniture, bedding and accessories.

    Business Details

    This is a multi-location business.

    Find a Location

    Crest Furniture Inc. has 24 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Crest Furniture Inc.

        30 Tower Rd Dayton, NJ 08810-1571

        BBB Accredited Business
      • Crest Furniture Inc.

        200 US Highway 22 Green Brook, NJ 08812-1912

        BBB Accredited Business
      • Crest Furniture Inc.

        712 E Bay Ave Manahawkin, NJ 08050-3447

        BBB Accredited Business
      • Crest Furniture Inc.

        353 Highway 35 Eatontown, NJ 07724-4230

        BBB Accredited Business
      • Crest Furniture Inc.

        120 Commerce Blvd Fairless Hills, PA 19030-1022

        BBB Accredited Business
      Headquarters
      30 Tower Rd, Dayton, NJ 08810-1571
      BBB File Opened:
      9/30/1994
      Years in Business:
      53
      Business Started:
      11/1/1970
      Business Incorporated:
      11/1/1970
      Accredited Since:
      10/28/2014
      Type of Entity:
      Corporation
      Alternate Business Name
      • VC Furniture
      • Ashley Homestore
      • Ashley Furniture
      • Ashley Furniture Home Store
      • Value City Furniture
      • Ashley Furniture HomeStore
      Business Management
      • Mr. Simon E. Kaplan, CEO
      • Mr. Joe Cracolici, Manager
      • Mr. Mark Scott, District Sales Manager
      • Ms. Lauren Massaro, Customer Service Supervisor
      Contact Information

      Principal

      • Mr. Simon E. Kaplan, CEO

      Customer Contact

      • Ms. Lauren Massaro, Customer Service Supervisor
      Additional Contact Information

      Fax Numbers

      • (732) 355-1299
        Primary Fax
      • (201) 436-6029
        Other Fax

      Phone Numbers

      Email Addresses

      Customer Complaints

      156 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/02/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Resolved
      We purchased a sofa on 10/20/2019 from Ashley along with a 5 year protection plan. In February 2024, my wife spilled a cup of edible paraffin wax (which is a food product) near the sofa and some of it splashed onto it. Having approximately 10 months left on our warranty, we placed a call to Ashley to have it cleaned or replaced since the warranty covers "all household foods and beverages excluding chewing gum" . We called Ashley to report this and they dispatched a service person. He looked at it briefly and said he would have to return. A week later, we received a call from Ashley telling us that the spill was not covered even though it explicitly says that it is in the agreement.
      Read More

      Customer Reviews

      13 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      virginia b

      1 star

      12/28/2023

      SAME as ******* below, they are refusing to pick up the recliner that is not the one intended on getting unless i reselect right now. i have asked for store credit, and they will not allow it. Also, i wanted the one online and they insisted they could not get it, yet i was able to go online and order it and it's being delivered tomorrow. They lied just to get the comission.i have offered restock fee and they still will not come get it, will not refund me, and will not give me a store credit. WORST attitudes ever in the fairless Pa office! Horrible customer service, it does not have anything in writing on the receipt for this situation. it's too big for my space the sales lady KNEW it was not what i wanted. She bad mouthed the online store and discredited them. Shameful. I want a ******* refund!

      Local BBB

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