13 Customer Reviews
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Review from virginia b
1 star12/28/2023
SAME as ******* below, they are refusing to pick up the recliner that is not the one intended on getting unless i reselect right now. i have asked for store credit, and they will not allow it. Also, i wanted the one online and they insisted they could not get it, yet i was able to go online and order it and it's being delivered tomorrow. They lied just to get the comission.i have offered restock fee and they still will not come get it, will not refund me, and will not give me a store credit. WORST attitudes ever in the fairless Pa office! Horrible customer service, it does not have anything in writing on the receipt for this situation. it's too big for my space the sales lady KNEW it was not what i wanted. She bad mouthed the online store and discredited them. Shameful. I want a ******* refund!Review from Pamela K
1 star12/06/2023
We made a purchase for a new home and told it was okay to order even though the home was not ready for several months. We went to have the furniture delivered and the furniture was no longer in inventory because other locations borrowed from our purchase. They called us end of October to see when house would be done and we told them beginning of December. Someone put in the system 2-3 months. We are now waiting on delivery in 3 installments which the house is not local so we have to keep going up each time to accept delivery. It was never disclosed to us when we purchased that our order could be borrowed and given to other customers. We asked for compensation off of our total since none of this was disclosed to us and were told no because in the system it said 2-3 months even though we told them beginning of December. All of this should of been disclosed to us at time of purchase what their guidelines were.Review from Brandon M
1 star09/10/2023
I purchased a sofa 9/2/2023. It was delivered and it turned out it was of a different material then my other sofa and loveseat purchased from Ashley's in the past year. It looks the same, but it is not the same. I contacted the store and was told I could receive a store credit if I paid $100 restocking fee. I brought cash to the store to begin the process as I have already bought 4 pieces of furniture* besides this current sofa. Additionally, I was planning to buy a bedroom set but not in the near future so I figured I would apply this store credit toward the bedroom set when I could afford it. However, the manager is now telling me I cannot get store credit UNLESS I purchase something PRIOR to having the unwanted sofa picked up. I said this is not store credit, this is forcing me to purchase something essentially NOW. Manager said that's store policy. It apparently is not as I could not find it anywhere on my paperwork for ANY of my purchases. I will not rest until I can inform friends, family and public about this shady illicit practice and the BBB is my first step. I will also take this past the BBB if this issue is not. resolved. Why would I want to put another minute or monetary amount to a store that does not inform customers of their policies nor can a customer find the policy. I want a full refund. I hope it is worth it for Ashely to rip off a repeat customer who has an entire house to still furnish and was going to continue to use Ashley's Furniture to do so, NOT ANYMORE. *I purchased a dining table, chairs and server just a few months ago. Out of the table, server and 6 chairs, 5 of those items were unbalanced when received. Ashley had to send out a 3rd party to rectify the issue. I should have seen the red flag then but I have used the same salesman who has been utterly professional and helpful in any way and I thought since the issues were corrected, I would continue to purchase furniture through him. ASHLEY destroyed repeat business.Review from Janeen D
1 star04/14/2023
On 2/20/23 I ordered a couch (bed added) and love seat. The entire cost was over $3,000. I gave the measurements of the elevator where I leave to the salesperson. Upon delivering my furniture on 4/6/2023 it was discovered that the couch would not fit into the elevator. They knew the elevator was 88" high. I was told the couch was 87" and would fit. Come to find out the couch was actually 90 or 91" high. Here comes the bs. I was told by Phil, that if I really wanted the couch I would have to pay $240.00 to have it taken apart, brought up to my apt and put together!!!! WHAT!!!! I GAVE THE MEASUREMENTS!!! IT IS NOT MY JOB TO COME TO THE STORE, BRING MY OWN MEASURING TAPE AND MEASURE ANYTHING. IT'S MY JOB TO PICK IT OUT AND PAY FOR IT. THIS WAS NOT MY FAULT. SINCE WHEN DOES THE CONSUMER PAY FOR THE STORE'S MISTAKE?? I ASKED THAT QUESTION YESTERDAY IN THE EATONTOWN STORE AND WAS TOLD IT'S NOT ABOUT A MISTAKE..IT'S ABOUT IF I REALLY WANT THE FURNITURE!!! ****?? SINCE WHEN???? THEY BOUGHT THE LOVESEAT UP...THAT FIT...I AM SORRY NOW...BUT I WILL PAY FOR THAT! I WAS TOLD I COULD PICK SOMETHING ELSE OUT, BUT NOTHING MATCHED THE LOVESEAT. I THINK THAT MAN IN THE EATONTOWN STORE HAS SOME GALL TELLING ME IT'S NOT ABOUT THE MISTAKE....THEY DO NOT WANT TO TAKE RESPONSIBILITY THAT SOMEONE MESSED UP BIG TIME AND WANT ME TO PAY FOR IT....TO BE FAIR...THE STORE MANAGER HAS OFFERED TO PAY HALF OF THE COST AND HAS ACTUALLY GIVEN ME THE MONEY FOR IT. THANK YOU NICK SO MUCH FOR THAT, BUT I STILL DON'T THINK I SHOULD HAVE TO PAY ONE RED CENT....VALUE CITY WAS ONE OF THE BIGGEST STORES AROUND WHEN IT WAS LOCATED IN ******* ****** **** AND I NEVER HEARD OF ANYTHING SO INSANE IN A FURNITURE STORE IN MY LIFE.....HOW DARE YOU PUT THAT ON ME....YOU PEOPLE NEED TO EAT THE COST FOR YOUR MISTAKE AND DELIVER MY FURNITURE. NOW NICK IS OUT FOR AWHILE....I HOPE HE IS ALRIGHT. A WORD TO THE WISE.. VALUE CITY OR ANY OTHER STORE MAKE SURE YOU FIND OUT EVERYTHING, BUT SOME THINGS ARE SO OUTRAGEOUS. UGH!
Crest Furniture Inc. Response
04/20/2023
Good Morning, We do apologize for the experience you have had in your furniture purchase. We have reviewed the situation and due to the escalated nature of this delivery, our company will cover the cost of the needed disassemble service to better satisfy the customer. We have a representative actively working on this case. Thank You.Crest Furniture Inc. Response
04/20/2023
Good Morning, We do apologize for the experience you have had in your furniture purchase. We have reviewed the situation and due to the escalated nature of this delivery, our company will cover the cost of the needed disassemble service to better satisfy the customer. We have a representative actively working on this case. Thank You.Review from Ashley T
2 stars02/21/2023
My husband and I recently visited the ********** ** Value City location (*** ******* ** Eatontown, NJ **********) and it was such a troubling experience and it was NOT due to our Salesperson who was absolutely wonderful. The poor experience was really due to the rest of the employees who are so rude and mean to our Salesperson. First, we were thinking of buying a mattress off the floor. Our Salesperson told us the team had an internal meeting earlier and it was brought up to discount the mattress even further and it'd be around $700 from the original price of $2200. When we called the store manager over to discuss delivery, he absolutely berated her in front of us for giving us that price on the mattress and said HE is the only one who could offer any discounts on the mattresses. We were just shocked that he would talk to her that way in front of customers! She also didn't promise us anything regarding the price and we weren't upset that the mattress wasn't the price that we had initially discussed. Second, when we were filling out some paperwork, she went over to the Customer Service counter where the store manager further and loudly chastised her. To do it so publicly was difficult to watch and hear. Third, as we were completing the purchase, we were talking with the Salesperson who helped us and just finishing up our discussion and thanking her for her help. Another employee came over to us and rudely proclaimed to the Salesperson, "There are other customers on the floor..." as if we were not a customer and if the Salesperson was being lazy and not working. We very much enjoyed working with our salesperson and think she did a fantastic job in helping us pick out the furniture we needed. We would 100% work with her again, but management was not professional and created a very uncomfortable environment for us as customers.Review from Marian H.
1 star10/19/2022
The quality of the furniture was poorly made and the store was poor in their decision to help resolve the issue. The store is Value City in Green Brook, NJ. The furniture has been in my home just over a month. They sent a technician who dd not repair the chair but lied and claim he did. NEW furniture should have no need for repair. The couch is POORLY MADE.Customer Response
10/21/2022
I want to be reimbursed my money.Review from Sandra M
1 star09/16/2022
Ordered a couch. Upon delivery, the crew managed to damage the couch in several places and my front door. Ashley sent out a repair man for the couch. He did not fix the couch, but left the underneath of the couch (lining) frayed and hanging (so more damage). Ashley has still not offered to replace the couch or fix my front door. After a month now, all they have offered me is a $100 credit on a damaged $1300 couch. This is insulting and now I have a damaged couch and front door with weather stripping hanging and torn and door dented. A couch with a broken leg and a huge dent in the front and bottom lining hanging. A company should stand by their product and insure its delivery.Crest Furniture Inc. Response
10/31/2022
Ashley Furniture Industries, Inc. manufactures and distributes furniture to independent retailers. These independent retailers sell directly to consumers. You purchased from the independently owned and operated ASHLEY FURNITURE HOMESTORE® retail furniture store identified on your sales order invoice Any information regarding the transaction between the customer and the HomeStore must be addressed by the customer and the HomeStore. Please reach out to the HomeStore to resolve any allegations regarding the transaction and bring the matter to a satisfactory conclusion. Regards, Ashley Furniture Industries, Inc. Corporate Office JDReview from No name
1 star03/09/2022
Ordered furniture in September 2021. Received in warehouse End of Feb/begin of March 2022. Even though when I first ordered the furniture they said would be delivered within 8-12weeks. Now store asking me to refinance and have my credit ran even though this was done in September. For which apparently the manager has taken 200 off the sale of the sofa for the wait. Also, they only deliver Wednesday, Thursday, Friday, Saturday and Sunday. I am a physician and my day off is every other Monday. They will not work with me on delivery of furniture. Have even offered to take the afternoon off but they say they cannot assure that the delivery would take place in the afternoon and you are supposed to be free for the entire day. The manager told me he would talk to the district manager and call me back for which he did not. The manager is a sweet talker, condescending and rude. He initially stated that I had my patio furniture delivered on a Friday, that was back in Sept 2021 when my schedule was different. Then he was surprised that I work everyday that they can offer delivery on and made it seem that I was a liar. I am a physician who works almost everyday with 2-4 days off for the entire month and work 12hour shifts. They do not care about the clients. Regret this process and I really hope my credit is not going to be re-ran as I am in the process of looking to buy a house. Will never refer anyone to this company.Review from Steph G
1 star09/20/2021
I ordered a sleeper sofa couch from Ashley Furniture on May 29th, 2021 and on the payment receipt it states the delivery time frame is 8-12 weeks. Upon calling multiple times I keep being told that it is subject to change however each week they say that it is arriving in their warehouse this week and would be delivered the following week. I am now on week 17 and it still hasn't been delivered. I would like to know when it will arrive and why it's taking so long to be delivered. I think 4 months and counting is a very long time for one simple sleeper sofa couch to be delivered.Review from Virgil R
3 stars08/25/2021
They helped us find furniture for the office. The quality of the furniture is average. Prices are overpriced for this class. Expected big
Customer Review Rating
1.23/5stars
Average of 13 Customer Reviews
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