Business Profile

Prepaid Credit Cards

CardCash.com

Complaints

This profile includes complaints for CardCash.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

327 total complaints in the last 3 years.
95 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/09/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I tried selling an **** gift card to this company and was completely scammed. They took my 50$ gift card and never paid me the cash out for it. This website should be legally shut down for fraud
Business Response
Date: 03/10/2025
Hi,
Thank you for reaching out to us.
This order was auto-declined and never went through any manual process. No one reviewed or verified the order until today, in response to your inquiry.
We kindly suggest contacting the original issuer or place of purchase for further assistance.
Thank you for your understanding.
Customer Answer
Date: 03/11/2025

Complaint: 23041324

I am rejecting this response because my problem was not resolved and they continue to hold my gift card

Regards,

********* ********
Business Response
Date: 03/17/2025
Thank you for reaching out to us. As mentioned earlier, as well as an agent attempted to explain this to you over the phone.
This order was auto-declined and never went through any manual review process.
It was only reviewed in response to your inquiry.
We kindly suggest reaching out to the original issuer or place of purchase for further assistance.

Thank you for your understanding.
Initial Complaint
Date:02/17/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
CardCash app sold me a $50 Longhorn Steakhouse gift card in December 2024. I read the terms closely and it says that CardCash guarantees the balance for 45 days but the cards are valid forever without expiration. I proceeded with my purchase. The card showed as active in the app up until I went to use it. It said gift card and pin combination invalid. When I contacted support at CardCash they said theres nothing they can do because the card is only guaranteed for 45 days. No where did it explain that there were any risks associated with purchasing a gift card from them - especially not that they do not issue a fresh PIN code when reselling a gift card. The previous owner apparently sold it to them and used it and now *** lost $50. I would love to receive a refund but at minimum, I want their terms and conditions to explicitly tell customers what theyre getting into - a compromised gift card theyre just hoping someone is honest enough to not tap into after selling.
Business Response
Date: 02/18/2025
We sincerely apologize for any inconvenience this may have caused you. Weve gone ahead and made a one-time exception and issued a refund for your order.
Please note, we operate in the secondary gift card market, and once in a while, some gift cards may be compromised. We always recommend that our buyers purchase cards with the intention to use them shortly after purchase. This ensures that any potential issues will fall within the 45-day guarantee period.
Thank you for your understanding.
Initial Complaint
Date:02/06/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to formally file a claim against Card Cash regarding a distressing situation involving two orders I placed for multiple cards. Initially, my orders were approved, and I received an email instructing me to mail the cards to your facility.After paying for shipping, the cards were sent, but I subsequently received a notice indicating that my orders were declined. I reached out to your customer service team and was advised to provide proof of purchase, which I did. However, I was again notified that my claim had been declined without any clear explanation.This experience has been both frustrating and financially damaging, as I shipped the cards based on the initial approval. I feel that I am now at a loss, given the lack of resolution regarding the status of my gift cards and the associated costs I incurred.Therefore, I am compelled to escalate this matter and will be filing a claim with the Better Business Bureau (BBB) to seek further assistance and resolution.I hope to receive a response clarifying this situation and the rationale behind the declined status of my orders
Business Response
Date: 02/11/2025
************start="51" data-end="54">Thank you for reaching out to us. We apologize for any inconvenience this may have caused you. Ive reviewed your account and see that an agent has already assisted you with this matter and your orders. If you have any additional concerns or questions, please dont hesitate to reach out to us. Thank you.
Customer Answer
Date: 02/11/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

Shia *******
Initial Complaint
Date:02/03/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Submitted a $100 ****** gift card on cardcash.com in which it said I'd receive an $80 payout. I filled out the pertinent info including the gift card number. CardCash asked me to mail them the card which I did. CardCash did NOT send my payout and tells me they can't help in the multiple times I've reached out to them. I've reported this business to the *** and now the BBB in hopes I can get my $80 and have the business shut down for fraud.
Business Response
Date: 02/05/2025
Thank you for reaching out to us.
I see that you placed your order on 1/24.
Could you kindly let us know when the gift card was mailed and if there is any tracking information available?
Once we receive the gift card, we will proceed with processing your order for payment.
Please do not hessite to reach out if you have any additional questions.

Thank you!
Customer Answer
Date: 02/05/2025

Complaint: 22894303

I am rejecting this response because:

The gift card was shipped via **** (the **** office in ***************, **) on 1/24/25. This was 2 weeks ago. It was shipped in an envelope, which is how you'd expect a gift card to be shipped, hence there is no tracking info. The gift card has not been returned to my address.
The business continues to tell me it hasn't received the gift card. They are running a fraudulent scheme to have people mail in their gift cards, then do not pay for them claiming they never arrived. The business has been reported to the *** and I'd like them investigated for fraud as they are stealing gift cards without paying out to their customers. PLEASE forward my complaints to the federal government and have my gift card returned and this business shut down immediately.

Regards,

*********** ********
Business Response
Date: 02/10/2025
Hi,
Ive looked into your account, and I can confirm that your order was received on 2/5. It was reviewed, and payment was initiated on 2/6. The payment was successfully completed via direct deposit on 2/7.
If you have any questions or need further assistance, please dont hesitate to reach out to us. Thank you!
Initial Complaint
Date:01/20/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I sold a ****** gift card to your company in the beginning of January. I used my Gmail which has a nickname attached to it so when you attempted to send my ach payment it went to my nickname instead of my actual first and last name.When you notified me of the error I immediately went in and corrected my card cash account and notified you of the update so my payment could be resent.I have spent the last 2 weeks trying to get my payment from you.I have sent a total of 13 emails and 8 online messages and 14 phone calls.I keep getting the run around and am told that the matter is corrected only to receive the attached email which I have received today.The lack of care and concern from your representatives, the refusal to return phone calls or allow me to speak to a supervisor is abhorrent. If I do not receive a resolution by the end of business today I will file complaints with every consumer regulatory agency that exists and I will talk about this on my social media platforms of which I have over 2 million followers.I WANT MY MONEY NOW!!!!!!!!!******** ********** ************ Order *******
Business Response
Date: 01/21/2025
Thank you for reaching out to us.

I spoke with our accounting team, and they said now that you updated your account to your real name they were able to re-issue and send out the payment.
The payment should be in your account shortly.
Customer Answer
Date: 01/21/2025

Complaint: 22836530

I am rejecting this response because:
as of the date and time of this message I still have not received any credit to my account nor have I been contacted by anyone at CardCash.com. ************** business practices are questionable and a scam!!!
Regards,

******** **********
Business Response
Date: 01/23/2025
Thank you for reaching out to us.
The payment was completed on 1/22, direct deposit to account ending in 6783.
We tried reaching out to you via phone and left you a voicemail.
If you have any other concerns please do not hesitate to reach out to us.
Thank you,
Initial Complaint
Date:01/17/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On January 17, 2025, I went to the Card Cash website to trade my $75 ****** and ***** gift card for an ****** card. When I entered the *** gift card number and pin, I was informed that the ****** card I could use would be issued for $52.28. I was then required to enter my CC number, exp and PIN, my address, and phone number.
The screen then prompted a drop down menu of phone numbers where I could be contacted. None were my number - some I recognized from literally 45 years ago. When I clicked on missing number, the screen errored out, and prompted to refresh. When I hit refresh, I was back at step one - enter the *** card info, When I did, I was informed that card was no longer valid.
I would like the ****** card of $52.28 to be issued, as my *** card balance of $75 has now been stolen.
Business Response
Date: 01/20/2025
Thank you for reaching out to us.
It looks like you submitted an order, order number *******.
Currently, your order is under review. Once the review is complete and the order is processed, the payment will be issued.

Thank you for your patience.
Customer Answer
Date: 01/20/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

We will see if the gift card actually works when it comes time to bre redeemed.

Regards,

****** ******
Initial Complaint
Date:01/07/2025
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Sold two gift cards to this company at $25 each. Started the process on 12/26/2024, website states 1 to 2 days to receive payment. I opted for a gift card for a lesser amount, around $38 dollars. Today is 1/7/2025 and i have yet to receive my gift card payment. I have utilized their contact us option multiple times with no response, I also have engaged in two live chat sessions with agents who promised to get a supervisor involved and a 24hr resolution. Still nothing. My card sale was accepted and states payment in processing. All I want is the process to get completed.
Business Response
Date: 01/15/2025
Thank you for reaching out to us.
Weve resent the Amazon gift card to the email address on file. If you still dont see it, please check your spam or junk folder.
Let us know if you need further assistance!
Customer Answer
Date: 01/15/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

**** ****
Initial Complaint
Date:01/03/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On June 5, Card Cash confirmed and accepted a $10 promotional code for Advance Auto Parts for $7.20. I was paid for this card.On December 2, Card Cash confirmed and accepted two gift cards for a total of $40.00 but I only received $32.80.I am assuming that they deducted the $7.20 for the Advance Auto Parts sale in June. I verified with the merchant that the sale of the code from Advance Auto Parts was valid. Card Cash verified it as well prior to accepting my order and paid me for the code in June.Card Cash deducted $7.20 from my December 2 sale without any warning nor justification. They verified and accepted cards for a total of $40.00 for the December 2 sale. I have repeatedly reached out to them to explain why I was not paid in full ($40.00) for the sale of the gift cards they verified and accepted. Thanks.
Business Response
Date: 01/07/2025
Thank you for reaching out to us.
As per our Terms of Service, specifically Section 29, we are unable to accept promotional gift cards.
The card you sold to us is a promotional gift card, which can only be used by the original recipient.
To ensure compliance, the card will be returned to you at the address we have on file.
We appreciate your understanding.

Thank you,
Customer Answer
Date: 01/07/2025

Complaint: 22763284

I am rejecting this response because:
Thanks for the reply but you verified the code and accepted the order prior to paying me. This was not a promotional code that was only intended for the recipient (me). We have been going around in circles and I have still not received a clear and concise answer. The company shows the code as already used so someone you sold it to used it. Thanks.

Regards,

***** ********
Business Response
Date: 01/08/2025
We apologize for the inconvenience caused. To resolve this issue, we have decided to reissue your payment.
A check will be sent to your address on file:
******************************************
We appreciate your patience and understanding.
If you have any questions or need further assistance, please feel free to contact us.
Initial Complaint
Date:01/02/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
i have been waiting for almost over 2 weeks since 12/20/2024 for payments.following are cardcashs order # for me #******* $14.64 Dec 26, 2024 #******* $15.80 Dec 23, 2024 #******* $20.88 Dec 20, 2024 no one helps me to get my payments. they keep telling me my bank info is not correct, which i have verified over 10 times. i signed up for ****** for them to pay me that way and no one responds, the emails i get from a **** just keeps saying my account info for my bank is wrong, i would just like to have my money please, when i asked for checks to be mailed the lady on the chat told me 3-4 weeks. their website says ***** hours yet its been 2 weeks.
Business Response
Date: 01/07/2025
Thank you for reaching out to us.
We wanted to inform you that all three of your orders were paid at the same time and on the same day. Please find the details below:
Order #*******: Paid for the amount of $14.64 via ****** on 1-6
Order #*******: Paid for the amount of $15.80 via ****** on 1-6
Order #*******: Paid for the amount of $20.88 via ****** on 1-6

The payments should reflect in your ****** account shortly.
If you have any further questions or concerns, please dont hesitate to contact us.
Initial Complaint
Date:12/27/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 11/25/24 I had sold my 25 dollar apple gift card to cardcash.com for ***** that would be issued as a mailed check. My order to sell the gift card was accepted and they had claimed all the funds from the ***** gift card I sold them. After a month of waiting I contacted them several times to let them know I did not receive the check in the mail. The provided address was correct. On 12/27/24 they sent me a legal compliance letter to verify my address, provide a proof of it, and to state they would seek litigation if it was false. Further more they stated they would charge me **************************************************************************************************************************************************** such a manner where they take your gift card funds and after a month where they did not send the check they force you to sign a litigation compliance letter. I still have not received confirmation they are sending me a check for the gift card funds they already took from me.
Business Response
Date: 01/01/2025
Hi *****,
The check was sent out on 11/27 to the address on file, *****************************;**************;MD 20855.
We will resend the check to the same address.

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CardCash.com is BBB Accredited.