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Business Profile

Moving and Storage Companies

MoveKing LLC
BBB accredited business seal
BBB Accredited BusinessB+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/04/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Terrible damage

    Business Response

    Date: 09/19/2025

    We have no customer with this name, email or phone number in our system, there isn't even anyone name ***** we have ever dealt with, she may have the wrong company and no information was listed except damage?? We need an actual job number or paperwork because she is not one of our customers.  

    Customer Answer

    Date: 09/22/2025



    Complaint: ********
     

    I am rejecting this response because:

    That is a lie since you spoke to me and I paid you. The Table was damaged and we did not assemble it since that was your job to disassemble and assemble. ***** is definitely also filing this complaint with me. You wouldn't remove all of our stuff until we zelled you the money and would not speak to us at all.

    That is a lie. you Delivered the stuff to my house so you damaged my table. 







    Regards,



    ***** ********

    Business Response

    Date: 09/23/2025

    That information is incorrect, I personally have never spoken to you and we have a customer service team that is available 6 days a week during business hours. If you’d like to file a claim you can, however it would have to be ***** the person who scheduled the move and used our service. You stated he will also file a complaint, it’s unfair to have multiple people making complaints when you haven’t personally used our service, nor have you contacted us directly for a resolution. 
    If he’d like to file a formal claim have him contact customer service and he can submit pictures and a receipt of the table for damages and they will make a decision as the insurance company. 
    As far as payment, this was disclosed that pickup and delivery payments need to be certified payment. I’m asking BBB to remove this complaint because you are not a customer of ours, and as you stated ***** will be making his own complaint. 

    Customer Answer

    Date: 09/24/2025



    Complaint: ********
     

    I am rejecting this response because:


    I’m going to have ***** call you and see if you can fix the table and resolved this issue only then I will remove my complaint because you have done nothing and I know he spoke to you right after and you still haven’t done anything about it since this is my table that I personally purchased and I will not remove the complaint until I get payment for the damage. Thank you. 



    Regards,



    ***** ********

MoveKing LLC is BBB Accredited.

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