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Business Profile

Hotels

Seabrook Inn

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/19/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My problem with this establishment I had an reservation on October 8th thru the 9th I received a notice in my email that if I couldn’t make it there by 11pm to call them that the office was open 24 hours At 9:47 I called cause I was stuck in traffic on 93 and told them I wouldn’t be there by 11pm but was on my way and I was told I had to check in by midnight or they’d rent the room to someone else ok understandable I said I’d be there The accident on 93 that night was a fatal one so there was no way of getting through it by midnight at 11:30pm I called back and asked if my girlfriend could put it on her card cause she was 5 minutes down the road waiting for me and the clerk told me if she could get there within 7 minutes she could reserve it so I called ****** ****** and stayed on the phone with her and she was there within 5 minutes and they rented it to her and I was instructed to stop in when I arrived to get a pass to put on my dashboard which I did and signed it well the problem they charged her credit card $279 and Priceline and their sister company booking.com charged my card $226 for the same room for the same date so one of these establishments owes me some money and an apology cause the staff at Seabrook inn were very ignorant towards me and my girl Can you help me cause I don’t deserve to be treated like that at anytime

Seabrook Inn is NOT a BBB Accredited Business.

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