Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/26/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received transmission and put it in run fine for 10=15 miles and then transmission started slipping and would not go into gears. Took it to Ford dealership to have diagnostic check run on it. They said transmission was totally bad no good at all. Came back home called transmission company got another rebuilt transmission put it in. Took it for a test drive, drove it for 40 or 50 miles. Something broke in the transmission. I had to have it towed home. Pulled out transmission. Called transmission company got another rebuilt "over".
  This is the third transmission. I put it in drove it for about four hundred to five hundred miles and no overdrive. Can't get the overdrive to work. Transmission shifts up and down all the time. So I take transmission out call company and tell them I just want my money back. If they don't have a core to give me I will take the core charge in and that is $400.00. I just want my money. Tired of dealing with them. This is 3 bad transmission there is a lemon law I think that this qualifies. Thank yo9u.

  Business Response

  Date: 08/17/2023

  We have contacted the customer and the issue has been resolved to their satisfaction.

• Initial Complaint

  Date:06/26/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company requires you to change parts out under warranty, but fails to reimburse you for changing the parts that they require under the warranty contract.

  Business Response

  Date: 06/30/2023

  We have been in touch with the customer and resolved the issues to their satisfaction.

  Customer Answer

  Date: 07/05/2023

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** *******

• Initial Complaint

  Date:05/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2005 Dodge 2500- Diesel at 96Kmi transmission lost 2nd gear- replaced with a Moveras transmission in February 2022 w/3yr unlimited mile (personal use) warranty. Purchased through **** Auto $2500. This took about 2 months for the company to ship. This transmission lost reverse, 3rd and 4th gear at 108Kmi- replaced Feb 2023 under warranty after a lot of push back from Moveras and again about a 2 month wait. At this time we also had to replace the cooler as well $230. All work has been done by a trusted, experienced, licensed diesel mechanic. Currently 110Kmi (just 2k miles in) transmission has an issue with the Torque converter. The truck wants to pull forward at a stop- must put truck into neutral at a stop sign or stop light to avoid the truck from lunging forward. A representative from Moveras does not think there is a problem because it is not overheating or stalling out the engine. (yet) I feel this is a huge safety concern, as we have been instructed to drive the truck until it fails which will then cause (and most likely already has) additional damage to other components within the transmission. In addition, with a truck this size and weight it is a huge gamble to be on the road with a faulty torque converter. Further, we can not be without this vehicle another 2 months waiting for the new transmission to be shipped. The company should be standing by the product they shipped and honoring the warranty we have in place by replacing the transmission and paying all labor costs. This is completely unacceptable.

  Business Response

  Date: 05/09/2023

  Our tech team has left several voice messages for you this week.  We would like to help resolve your issues, please give the tech team a call back of if you prefer please give me a call or send me an email.  ###-###-#### or *******@moveras.com.  Thank you

• Initial Complaint

  Date:04/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I PURCHED A TRANSMISSION FROM AUTO ZONE WITCH CARRYS THIS TRANSMISSION,HADA 3 YR WARRENTY AND IT FAILED IN 1 YRS ALMOST TO THE DAY,I CONTACTED AUTO ZONE WITH LITTLE HELP FROM JOHNNY WITCH IS SUPPOSE TO HELP CUSTMORS ,WENT UP THE CHAIN TO A TONY WAS MORE HELPFUL AT FIRST YET NO ANSWERES ,I FILED THE CLAIM TOOK 5 TRYS AND FINALLY SYSTEM TOOK IT,THEY SENT A TRANSMISSION REPLACEMENT ALMOST A MONTH LATER AND IT WAS INSTALLED AND THEY ONLY WANTED TO PAY 200.00 IN LABOR AS THEY WANT TO SAY THAT IT ONLY TOOK 4HRS TO REPLACE ON A HUMMER H3 ,WHICH TOOK 8 HRS,BILL INCLUDED ,SO WE GET THE REPLACEMENT AND IT IS NO GOOD DIDNT EVEN GO 2 MILES SO AGAIN THE TRANSISSION IS BAD IT WAS EXTRACTED AND HAD TO WAIT ANOTHER 3 WEEKS AND THEN WAS UNLOADED AND SENT BACK AS SOON AS THE GARDGE GOT IT,AND THERE IS ANOTHER BILL FOR LABOR AND HAD THEY NOT SENT A BAD REPLACEMENT AND LEFT ME WITH OUT A TRUCK FOR 2MONTHS IS UNACEPTABLE,IVE FILED A CLAIM AGAIM AND IVE HAD TO PAY BOTH BILLS AND 3 TOW BILLS AND IT COST ME 2300.00 OR THEY WOULD PUT A LEIN AGAINST MY TRUCK AS THEY JACK AROUND AND TRY TO GET OUT OF PAYING,THE SECOND BILL NEEDS TO BE IN FULL AS THIS IS THERE MISTAKE. I FEEL AUTO ZONE IS ALSO AT FULT AS THEY SELL THE PRODUCT.I NEED FOR THESE FOLS TO MAN UP AND DO THEY RIGHT THING ..I LIVE 30 MILES FROM MY WORK AND HAD TO GET A WAY FOR 2 MONTHS.PLEASE HELP ME AS THIS HAS BEEN A HARD SHIP TO ME.

  Business Response

  Date: 05/03/2023

  We have paid the labor claims to the customer per the warranty guidelines, which is based on the All Data warranty times for their vehicle. In addition, we sent the replacement transmission at no charge even through the transmission installation guidelines were not performed properly.  

• Initial Complaint

  Date:02/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was sold a ( Supposedly ) reman transmission from this company through AutoZone with a warranty for parts and labor. A total of 2 transmissions were provided due to them being nonfunctioning when received. Both transmissions had to be removed and sent back over the 5 months of waiting. The mechanic and the Chevy dealer agreed that moveras had to have been chemically cleaning these transmissions before shipping them. both the dealer and mechanic were curious how this company was getting parts to rebuild these transmissions when no one else has been able to for months. now this company is trying to say that these other companies were the ones chemically cleaning a transmission that was supposed to be ready to install when received. this same mechanic has installed a junk yard transmission since that is still working at this time. further indicating the problem was on the moveras side,

  Business Response

  Date: 03/03/2023

  The customer can return the remanufactured transmission where they purchased it for a refund.

  Customer Answer

  Date: 03/06/2023

  
  
  Complaint: ********
  
  
  
  I do not accept the business's response as a resolution to my complaint because: My complaint is they are not honoring the labor part of the warranty. 
  
  
  
  Sincerely,
  
  
  
  ***** ******

  Business Response

  Date: 03/07/2023

  The customers labor claims payout was denied because they did not follow the installation instructions for installing the transmission per the warranty guidelines.  There is no further offer.

  Customer Answer

  Date: 03/07/2023

  
  
  Complaint: ********
  
  
  
  I do not accept the business's response as a resolution to my complaint because:
  
  The transmission was installed exactly as required. Both the dealership and the transmission technician involved have over 30 years experience. It was the transmission technician that told the moveras technician he thought they were damaging the components trying to clean them up. The same technician and dealership personnel have since installed a junkyard transmission in my car that is still working as designed. Neither transmission from moveras worked from the time it was received. I’m not the only one who has been through this experience with this company. 
  
  Sincerely,
  
  
  
  ***** ******

• Initial Complaint

  Date:02/10/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Submitted a warranty claim on 1/16/23 and was told that i would receive a call back in the morning. Its 2/10/23 and never got a call back or an e-mail. Submitted a new warranty claim on 2/6/23 and was told i would get a call back in the morning. Its been 4 days and still nothing... After reading some complaints on here- i think the only way to get warranty support from this company is to leave your complaints here. Pretty ridiculous that you have to complain to the BBB in order to get customer service

  Business Response

  Date: 02/20/2023

  We have been in contact with the customer, and I apologized for our response time.  We have sent him a replacement transmission at no cost per our warranty guidelines.  The customer is satisfied with the solution.

  Customer Answer

  Date: 04/11/2023

  BBB spoke with this consumer who has indicated that this complaint has been resolved to their satisfaction. 

• Initial Complaint

  Date:01/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased brand new transmission for van thru AutoZone from Moveras 06/02/2021 installed by Turtles Automotive along with new fluid and new HD Trans cooler and lines. Warranty 3 yrs 100k miles.
  
  Van is sitting at just 8130 miles since trans was installed and it has failed. Vehicle is strictly used on highway drives to/from work.
  
  Moveras will not respond to warranty request due to transmission never being registered?
  
  I purchased it from them thru autozone and was never given any paperwork except a reciept and warranty slip that stated it has 3 years 100k mile warranty -
  
  They wont even talk to me, tried calling, chat and online and they show no record of my VIN number
  
  I was never asked for vin number. They took my cash and gave me a piece of paper with date of purchase and warranty begin date - again, no one at any time asked for vin etc. I have recieipt as proof of purchase/warranty.

  Business Response

  Date: 01/25/2023

  We have been in touch with the customer, and we are sending them a replacement transmission at no charge under warranty.  The issue has been resolved to the customers satisfaction.

• Initial Complaint

  Date:01/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/21/21 I purchased a transmission from ******* Powertrain with a warranty from Moveras. The new transmission was installed in late November early December by a licensed mechanic. On 3/25/22 the new transmission went out! I then had problems finding a company that would deal with Moveras. *** **** does deal with that warranty company so I took my car there in middle of July. It took *** **** weeks to get a hold of them. I was then told I had to provide a receipt for the transmission oil cooling filter that was replaced prior to having transmission done wich is what I was told to do! I then provided the receipt in October and *** **** nor I can get a hold of Moveras to replace the transmission. My warranty says 3yrs. 100k miles parts and labor no fault warranty. I have provided all necessary information to *** **** but still can't get Moveras to answer or they put us on a voice message and say they will call back and don't! I need my vehicle, I paid for a warranty that I feel they don't want to honor.

  Business Response

  Date: 01/04/2023

  We have received the necessary information from the customer, and we will be sending out a replacement transmission at no charge.  

  Customer Answer

  Date: 01/08/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ********* *******

  Business Response

  Date: 02/06/2023

  The replacement transmission has been delivered to the customer at no charge under warranty.

• Initial Complaint

  Date:12/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Aug 22,2022
  We got our first transmission. 911 miles the reverse went out in it. $7,000.
  Sept 10,2022
  We got our second transmission. It had missing parts(tail housing,filter pan). It also had no pressure in the lines. I spoke with Jack M***** he told me he would send me another transmission and he would pay for a rental truck and the shop bill. I asked him about the reimbursement form he said not to fill it out he would pay the shop direct.
  Oct 22,2022 3rd transmission: the shop was out of the office that week due to thanksgiving. They received transmission on Oct 28 put it in.
  Now Jack M***** is saying he is not paying the rental or shop bill. I spoke to John c***** the president of the company and he is saying that I said there is a tuner in the truck and it voids my warranty. I never said that. The tuner for the radio which is an extra part for the radio is an extra antenna. That’s not a modification to the truck it HS nothing to do with the transmission or motor performance. The shop and rental place has sent the invoices to them I have no idea what they look like or how much it cost, due to Jack M***** telling all three of us he was paying for it. Now I’m without my truck and I can’t run my business. This has cost me over $12,000 in parts, labor, loss on my business products, loss of customers. This needs to be resolved and they need to pay for it. Here is the email saying he would pay for both shop invoice and rental. Also here is a Receipt for the radio he claims is a tuner to make our truck faster. Thank you.

  Business Response

  Date: 12/20/2022

  We have been in communication with the customer and have sent them replacement transmissions at no charge and informed them that there will be no labor reimbursement due to the fact that they voided their warranty with vehicle modifications.

  Customer Answer

  Date: 12/21/2022

  
  
  Complaint: ********
  
  
  
  I do not accept the business's response as a resolution to my complaint because: 

  There is no modifications done to the truck. The radio tuner is an extra antenna, the turbo is stock it’s a turbo diesel it has to have a turbo to run. This is not modifications to the truck. I want the shop invoice paid like Jack M***** stated he would pay for the invoice in full. The shop even told them the truck has no modifications done. So there for my warranty is not voided. I want the shop invoice paid like Jack M***** agreed to pay for it. Thank you. 
  
  
  
  Sincerely,
  
  
  
  ******* ******

  Business Response

  Date: 01/20/2023

  We have no other offer for the customer

  Customer Answer

  Date: 01/23/2023

  
  
  Complaint: ********
  
  
  
  I do not accept the business's response as a resolution to my complaint because: 

  They are trying to take back payment they made on the truck. They’re trying to get reimbursed. When stated in the emails I have attached Jack M***** stated he was paying for the shop invoice. Thank you 
  
  Sincerely,
  
  
  
  ******* ******

• Initial Complaint

  Date:12/19/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  purchased a reman transmission, upon install there was a vibration and rpm fluctuations while at highway speeds. transmission kept shifting in and out of over drive. submitted a warranty claim 12/8/22, no word. called 12/14/22 to move things along and was told that they would get back to me. called again 12/16/22 as it getting a little ridiculous. was told that im "in the que" to be called back when a tech becomes available. this is a plow truck and my source of income. going on 2 weeks waiting for a phone call just to get the process started is unacceptable.

  Business Response

  Date: 12/20/2022

  We have contacted the customer and our tech support team is currently working with them to resolve their issues.