Complaints
Customer Complaints Summary
- 42 total complaints in the last 3 years.
- 11 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/03/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a rebuilt transmission under warranty from Moveras, LLC through Cars Parts Planet and had it installed on or about 12/13/2024 at ***** Wine Automotive, *************************************************************************************************, an approved licensed automotive shop. Within a few months, the transmission started to leak. A replacement transmission was sent by Moveras and installed by ***** Wine Automotive on or about 3/26/2025. That replacement transmission was also defective; it would not shift properly. Moveras then sent a third transmission which was also installed by ***** Wine Automotive on or about 8/02/2025. The labor costs for installation of the two defective transmissions totaled $3,894.26. I filed a labor reimbursement claim form with Moveras which was processed on or about 8/29/2025. The total reimbursement offered was $370 which is less than 10 percent of the actual labor costs. This process has taken many months and many hours of my own time. Moveras' **************** is very difficult to deal with. Ive never received a response from anyone at Moveras without multiple emails and/or telephone calls. Additionally, they repeatedly ask for the same documents to be sent to them. I have sent all the documents they have requested multiple times. I cant fathom how they are still in business with over 40 complaints in 3 years. They are the sole cause of the installation expenses totaling nearly $3,900 that I paid to install two defective transmissions. This would not have been necessary if they had sent a functioning transmission in the first place. Yet, they offer only $370 reimbursement, 7 hours labor at $50 per hour and $20 for fluids. This is ludicrous. I only learned of this ridiculous rate after I submitted the labor reimbursement claim. I am not satisfied with less than 10 percent reimbursement for labor. I should be made whole for the entire expense which was caused by Moveras and perhaps for all the time I have spent dealing with this labor reimbursement claim.Business Response
Date: 09/11/2025
This issue has been resolved to the customers satisfaction.Initial Complaint
Date:08/13/2025
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Starting about a year ago from today i paid a shop for a transmission replacement. moveras was the manufacturer they chose. the first trans they sent was bad. they replaced another one, and that one was bad. I couldn't believe that 2 transmissions were bad, so i had a different shop do the third one (all were warranty claims). this 3rd one is bad. now moveras is making me pay diagnostics on their bad transmission. plus pay labor (a 4th time now) the transmission was technically bought by the original shop(***** automotive out of ********** ma), so a refund wont work because that first shop wont work with me now. so i am on the hook for a fourth transmission that may be bad itself as well, as well as labor and all materials needed (pressure switch, fluids, any wiring or other sensors that dont come on the transmission.) I cannot believe that a customer would ever be treated like this. I have already put over 10K into this transmission job. i dont feel that i should be responsible for any labor or materials after that first transmission wasnt good.Business Response
Date: 08/23/2025
We've been in contact with the customer and are currently working toward a resolution.Customer Answer
Date: 08/27/2025
Complaint: 23737305
I do not accept the business's response as a resolution to my complaint because: [You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.] I do accept the resolution I just want it in writing that moveras will cover diagnostics testing, all labor and any other charges associated with this job from here on out. The owner called, was very very nice and agreed to handle it and get me back in my car. I just want it in writing. Ive had the shop contact him and I know they had left a voicemail. Thank you! Scott
Sincerely,
***** *******Initial Complaint
Date:08/04/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
2011 **** ESCAPE. 6 ATTEMPTS AT REPLACING A TRANSMISSION & STILL NOT RIGHT. MOVING ON TO A "****" UNIT. NO REFUND YET ! HORRIBLE COMMUNICATION !! - LOW WARRANTY RATES !! - 4 HRS LABOR TO CAHNGE A TRANSMISSION !! RMAM ****** RMAM ****** RMAM ****** RMAM ****** & MORE !!! 62 YEARS IN BUSINESS & THIS IS BY FAR THE WORST EXPERIENCE TO DATE !!!!Business Response
Date: 08/20/2025
We have been in touch with the customer and have resolved the issue to their satisfaction.Initial Complaint
Date:07/25/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In October of 2024 I purchased a Moveras transmission through Autozone, it came with a 3 year ******* mile parts and labor warranty. The first transmission leaked through a welded ***air they made in the case. They sent me a ***lacement 2 weeks later (2 weeks every ***lacement x 4 ***lacements) each time its a 6 hour job which they agree to pay $50 per hour and $25 for fluid per their warranty $325 per job. My customer drove 200 miles on the second transmission, it started grinding then would only go in reverse. Van was towed back in. They sent a 3rd transmission that shuddered and set transmission codes. All had different problems. I contacted customer support after every problem, they told me e-mail my receipts for re-embursement which I did and sent them to my Autozone ***resentative. I waited for payment, they sent me $100 for the 1st problem and nothing further. I made many calls and they said payment was coming. I waited a couple months and called again. I was told that I needed to submit a different form and it was only good for 30 days so my claims would not be honored. after the 3rd trans. I purchased on from a rebuilder, been ****** miles with no problems. ******** *** contacted them on my behalf but they refused to pay- **************** every call I made to them was a 1 hour wait with no results, Autozone *** had same problem. They said a manager would call me but it never happened.Business Response
Date: 08/20/2025
We have contacted the customer and addressed his concerns and resolved them to his satisfaction.Initial Complaint
Date:04/23/2025
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
*** L Date: 03/20/2025 Had to warranty a transmission and put in a new cooler to get the new warranty. They were kind enough to pay us ****** for the labor when it ocost ******* to put the replacement in. Will never use them again and never reccommend them to anyone Moveras, LLC Date: 03/24/2025 Hi ***, Please email me your sales order number or RMA number and I will do what I can to help you. ********************************** Thank you ****Business Response
Date: 05/03/2025
I left the customer a voice mail and have not heard back, I will try again the beginning of next week.Business Response
Date: 05/16/2025
I've been in touch with the customer and it has been resolved to his satisfaction.Initial Complaint
Date:02/26/2025
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought a rebuild transmission from them through advanced auto in march of 2024, it went bad after 9 months. i contacted moveras and they sent a replacement. i spent more money to remove and install the second transmission and sent in the labor form. now the are trying to not pay the labor or to warranty the second transmission. they say everything is void because i did not replace the transmission cooler but there paperwork gives conflicting messages. one part states my vehicle is large enough to need a cooler replace. another part start i should but does say i have to replace it. another part says it needs to be replaced. i was never told the cooler info before installing the first transmission when i bought it.Business Response
Date: 03/24/2025
Hi Mr. ******************** email me one of the following and I will try and help resolve the issue that you are having.
Sales Order Number
Serial Number
RMA Number
Thank you
**** ******
************************************************************
Business Response
Date: 04/08/2025
I have spoken with the customer and we have resolved the issue to the customers satisfaction.Customer Answer
Date: 04/09/2025
Yes the company has satsfied my claim
Customer Answer
Date: 04/09/2025
Yes the company has satsfied my claim
Initial Complaint
Date:02/04/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Bought a transmission from M??????. It was defective ,so had to send it back. Expressed it was a work vehicle and needed it, asap.Took months to get replacement. Sent receipt from the auto repair shop, as asked by M?????? for replaced transmission, diag., fluid/filter , to get reimbursed. M?????? sent $150.00 for the transmission swap and $20.00 for fluid. It cost $285 for diagnostic,fluid/filter, for 1st unit, as told to do by M??????. $1250 for the trans swap., and another $94.00 for 7.5 qts fluid. Total $1629.00Business Response
Date: 02/25/2025
I left a voice mail for the customer and am waiting for his response.Initial Complaint
Date:12/17/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company is committing Fraud! We purchased a new transmission from Moveras through Auto Zone. When the transmission was installed, the tr fluid levels would not reach the appropriate level. Upon further inspection, it was discovered that a faulty transmission was sent to us. The filter was not installed during the factory manufacturing process as required. Therefore, The transmission had to be replaced with another one. This process has cost us time, money, and parts for something that was not manufactured correctly. We reached out to Moveras who agreed to replace the transmission that had no miles on it. We were told to file a labor claim for a maximum of $300. The removal and installation of the faulty transmission is $1364.02. Moveras told us to contact Auto Zone to get the rest of the install money. That is not true! Auto zone doesn't cover a faulty transmission and labor charges for a Moveras transmission. What business offers transmission replacement with fluids for $300!! ******** company with worse customer service.Business Response
Date: 01/11/2025
I have emailed the customer and I'm awaiting their response.Business Response
Date: 01/16/2025
We have spoken to the customer and resolved the issue that they having to their satisfaction.Initial Complaint
Date:11/27/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased transmission on about 4/30/24 and installed on or about 7/2/24. I contacted movers because of an issue with the torque converter about 10/10/24 and over the next several days did what they told and it did not resolve the issue. They sent an email 10/17/24 stating I would receive a replacement in 7-14 days at autozone in ******* ok. The email stated I needed to replace the transmission cooler and lines which was done when we installed the new transmission. I have attempted to contact movers by phone leaving a callback number multiple times and have not received a callback. As of 11/5 autozone had not received the transmission replacement. At this point I want a refund so I can go somewhere else I do not wish to return the transmission because I will have to have a core. I do not wish to continue with movers because they are not taking my calls and I fear if I have further issues they will not get resolved. I need this vehicle and have not beeb able to drive it since the issue was noticed in september.Business Response
Date: 12/08/2024
I have emailed the customer to help resolve their issue and am awaiting their response.Initial Complaint
Date:09/23/2024
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This place is a joke! DO NOT BUY FROM THEM! We purchased a remanned transmission through Autozone and the first one was delivered with a cracked case. The second one was delivered to us and we installed it. It wouldnt go into overdrive right out of the box. We filed a labor claim and they sent us another transmission and we installed that one. They reimbursed us $285.00 for removing their faulty transmission and installing another one. This included the fluids. Unreal! Then this one failed after ****** miles. Once again we were sent a replacement through Autozone and installed it. Released the vehicle to the customer and sent all warranty claims through ********. ******** then told us to go through Moveras direct. So after all kinds of paperwork and such we got the claim filed. They then informed us it was past 60 days and we were denied any reimbursement. This company needs to be held responsible for what they do to the consumers.Business Response
Date: 12/08/2024
I have emailed the customer and I'm awaiting their response.
Customer Answer
Date: 12/09/2024
Complaint: 22324807
I do not accept the business's response as a resolution to my complaint because:I have called and left a message with **** ******, the president of Moveras on his cell phone in response to his email. I am awaiting his response. Thank you !
Sincerely,
**** *****Business Response
Date: 12/13/2024
We have spoken with the customer and resolved the issue to their satisfaction.Customer Answer
Date: 12/17/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** *****
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