Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is committing daylight robber. The collusion that they have with Advanced Auto Parts is despicable. I received a defective transmission from them and upon filling a labor reimbursement form they only agreed to pay a maximum of $300. What business offers a transmission and cooler replacement with fluids for $300. That is according to some agreement they have with Advanced Auto Part. I will never buy from Advanced Auto Parts ever again. Both companies deserve to be marked for providing horrible products and services.

  Business Response

  Date: 10/03/2024

  I have reached out to the consumer and am waiting for him to contact me so that I can help resolve his issues.

  Business Response

  Date: 10/14/2024

  We have been in touch with the customer, and we have resolved the issue, and the customer is satisfied with the resolution.

• Initial Complaint

  Date:08/09/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is the second attempt at filing a complaint with the Better Business Bureau on this company. We have yet to get any resolution/resolvement from this problem! This company needs to be shut down for fraudulent actions and deceptionthey are lying to consumers and doing everything they can not to reimburse rebates owed. The response they gave to BBB last time was that we gave them an incorrect addressthis was not true!! This was something that had been mentioned briefly in one of many emails with this company, but there are plenty of emails indicating that it was the correct address they supposedly mailed the check too that we never got! It wasnt until our first complaint with BBB that they claimed to have mailed out another check.that was a lie! As of today, no $150 check. This company has no good reviews on the website if you have any referenced to it at all, which goes to show you the cannot be trusted. We did not know this going into it from the beginning when we purchased the part for the truck and where we could get a rebate for that purchase. We have numerous emails dating all the way back to April when it all started that shows weve been diligently trying to get them to send us what were owed. This is absolutely ridiculous! We have consulted an attorney on this matter as well as now been recommended to send a letter to our senator regarding this business. We would like action. We want the $150 were owed!

  Customer Answer

  Date: 08/20/2024

  This is what was sent to us in the mail today! It was not the $150 that we were originally told we would get reimbursed for and the company is doing everything they can not to pay the full amount owed by trying to justify it in this letterthis is absurd! When we submitted another email to them requesting the remainder $75 they then said it should have been a $80 check and not a $75 check?! What the heck! Again this is ridiculous! We deposited the $75 today since its taken since April to get anything from them, but we want the remainder $75 were owed. They are scamming consumers and telling one thing and doing anotherits wrong! Please help us in getting this resolved. Thank you. ********************* **************

  Customer Answer

  Date: 08/20/2024

  This is what was sent to us in the mail today! It was not the $150 that we were originally told we would get reimbursed for and the company is doing everything they can not to pay the full amount owed by trying to justify it in this letterthis is absurd! When we submitted another email to them requesting the remainder $75 they then said it should have been a $80 check and not a $75 check?! What the heck! Again this is ridiculous! We deposited the $75 today since its taken since April to get anything from them, but we want the remainder $75 were owed. They are scamming consumers and telling one thing and doing anotherits wrong! Please help us in getting this resolved. Thank you. ********************* **************

  Business Response

  Date: 08/22/2024

  This is a duplicate complaint

  Business Response

  Date: 08/22/2024

  The customer submitted a claim in the amount of $150.  The claim was approved for $80.  Below is what has transpired since the original claim was submitted.

  The first check was written July 8, however, the address that we were given was incorrect. The replacement check#***** was written on 8/9 and mailed on 8/14 for $75. That check was cashed on 8/20. Yesterday **************** requested an additional check for $5 because we accidently short paid the claim by $5. Apparently, our refund was incorrect. Check #***** was mailed yesterday.

  We will be sending an additional $70 today simply to resolve this issue and satisfy the customer.  We apologize for the confusion 

  
  
  

  Customer Answer

  Date: 08/22/2024

  I accept the response this business is now saying; however, I want to make myself clear for the 6th timethe address was never incorrect after all. Initially in an email through correspondence with them we thought that the check was mailed to the wrong address, but it was clearly confirmed within minutes that it was the correct address and this was stated in emails several times. We just think this was the companys excuse not to pay period. They ran with that one brief piece of information that was corrected in minutes and never let go of it. It was the CORRECT ADDRESS the entire time!

• Initial Complaint

  Date:07/24/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In the past 14 days we haven't received two transmissions from this company. The first transmission was for a 2014 Chevrolet 5.3. The transmission was installed per the instructions provided. Along with a new transmission cooler. This transmission was not properly remanufactured and suffered from shutter and slippage. The second transmission was for a 99 Dodge ram 1500 gas. The torque converter was not manufactured properly. Three of the bolt holes were in the proper position. The the fourth was completely off. It appears someone in the welding department did not check the measurements are used the proper jig. Needless to say this cost our shop an entire day of work twice. This company will not answer the phone. After leaving multiple messages you do not receive a call back. I highly suggest avoiding this company You will be left paying $3,000 for a transmission that is in the same condition as the one you took out. Now I have two upset customers that are asking for refunds. We are a small shop and this has hurt us financially. I am here to spread the word so other small shops are not suffer the way we have.

  Business Response

  Date: 07/25/2024

  I apologize for the issues that you're having. Please email me the serial numbers, sales orders or claims numbers and I will help resolve your issues. **********************************

• Initial Complaint

  Date:06/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So this all started in October of 2023. I ordered a transmission through my mechanic, took a few weeks to get it & get it put in. By Thanksgiving it was pouring transmission fluid & the yoke was damaged. Replaced again. Got it back around Christmas, drove it until February 24, 2024 & it was pouring transmission fluids again. Replaced again. Got my vehicle back in March & drove it for 3 weeks until the transmission locked up. I had been waiting for over a month to get the replacement transmission in. Come to find out the transmission was sent to the store without any customer information & had been sitting there for 2 weeks before I finally figured out where it was. So now I have been through the claims department, customer service & shipping department without one person getting things right. I have asked for someone higher up, emailed & called without anyone calling back. There are now more ************ need it taken care of this week. The yoke has been damaged again & we havent even been able to get someone to call back about getting parts sent out. I am looking for a good lawyer to help me out with this situation & the $6K I am now out of pocket for a POS transmission, 3 times, as well as the labor I have had to pay since Moveras will not pay for replacement labor.

  Business Response

  Date: 06/24/2024

  We have been in touch with the customer and her vehicle has been repaired and is running fine.  She will be sending in her invoices so that we can help her with the costs.

• Initial Complaint

  Date:06/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please see attached uploaded document. It is our summary e-mail to Moveras in an attempt to find a resolution with them before we contacted BBB. Moveras never responded.

  Business Response

  Date: 06/07/2024

  When we sell a remanufactured transmission one of the requirements of the warranty is that the customer must replace the radiator or install an external transmission cooler.  This was not done, so the warranty is voided, but to help out the customer we sent a replacement transmission at no charge.  They had an issue with the replacement transmission and again they never replaced the radiator or install an external transmission cooler which subsequentially failed and only then did the customer finally install a replacement transmission oil cooler.  Now everything is working correctly.  There is no reimbursement for labor or any other expenses as a result of not following the warranty guidelines. 

  Customer Answer

  Date: 06/19/2024

   
  
  Complaint: 21800899
  
  
  
  I do not accept the business's response as a resolution to my complaint because: 
  1) The original transmission warranty did not require a cooler replacement as claimed. Please refer to our e-mail exchange in which I provided Moveras with a copy of the warranty which specifically did not require a cooler replacement. The replacement transmission was not a courtesy on the part of Moveras.
  2) The second transmission was faulty on installation. The Moveras technician approved a replacement transmission only after discussions with installer as to the issues of the transmission.
  3) A cooler replacement was installed at a cost of $577. The second transmission did not function.
  4) The third transmission was faulty upon installation having the same issues as the second transmission. The third transmission only functioned after the installer made certain modifications specifically at the request of the Moveras technician - not simply because of a new cooler. This incurred additional costs (above installation costs) which Moveras would only cover a small portion and only if I agreed to release any claims against them. That check has not been cashed.
  5) Moveras refused any payment on the installation costs for the third transmission stating that the warranty on the second transmission was void because it had been taken apart; however, the installer inspected the second transmission and opened it up specifically at the request of the Moveras technician.
  6) Moveras shipped the third transmission to the wrong address even though I had verified the correct address with them several times.This resulted in additional delays.
  7) We were without a vehicle for 137 days. In addition to the significant inconveniences, I had to rent a car when I made an out of town trip so my wife would have a vehicle at home.
  I would like additional reimbursement for the additional costs incurred as a result of the faulty transmissions.
  

  Business Response

  Date: 06/24/2024

  There will be no reimbursement for labor as previously stated since the warranty guidelines were not followed.  There will be no further offer.

   

   

  Customer Answer

  Date: 07/02/2024

   
  
  Complaint: 21800899
  
  
  
  I do not accept the business's response as a resolution to my complaint because Moveras did not address any of the issues I raised in my prior response.
  
  

  Business Response

  Date: 07/03/2024

  As I previously stated, the customer did not follow the warranty guidelines for the installation procedures and as a result the warranty was voided and there will be no offer of labor reimbursement.

  Customer Answer

  Date: 07/12/2024

   
  
  Complaint: 21800899
  
  
  
  I do not accept the business's response as a resolution to my complaint because Moveras still did not address any of the issues I raised in my prior response. This will be my last response as it is pointless to continue with the back and forth. I will explore other options to find a resolution. 

• Initial Complaint

  Date:06/03/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  RMAm141262 I have had 3 transmission from this company in a year. The warranty is thru autozone, the company will not issue my refund because they have not received my defective transmission. Autozone said that they have sent it back. Neither company provides tracking # for proof. **************** with both parties is horrible.Neither one of them would like to take responsibility for the transmission. I had the work done @ aamco,aamco delivered transmission to autozone,autozone then sent back to company.

  Business Response

  Date: 08/22/2024

  We received the transmission back on July 29, 2024, the customer should now receive the credit.  We have also processed the labor claim per the warranty guidelines.

• Initial Complaint

  Date:05/29/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I own an operate a successful full service auto repair facility. Prior to that I worked at a GM dealer as a transmission tech. During my time as a full time transmission tech at the dealer, I had 0 come backs. When a customer came in with a Chevrolet 2wd pickup and a 4l60e trans I was willing to do the overhaul myself, however with our busy schedule and the customer using his truck for a drywall business he wanted a quick turn around time. The decision was made to get a reman unit through our local autozone due to the warranty and the somewhat affordable cost. Fast forward one year and the unit doesn't move anymore and the fluid is contaminated with metal. 3 weeks later a supplied unit from our local autozone was provided. Installed new unit, new cooler, new lines new fluid and it works as it should. Now to the part where I get paid to do the work is where it gets interesting. Autozone has sent the unit back 3 weeks ago and they claim they've yet to receive it for their evaluation of what they messed up the first time. This seems to be a common tactic they use to avoid paying labor claims as a quick search on BBB Will reveal they do this song and dance with all of their customers. If I was under the slightest impression I'd be stuck footing the labor I would have just installed 4 used units from the salvage yard at the same cost with no labor coverage.

  Business Response

  Date: 05/29/2024

  The procedure for payment of labor claims is once we receive the customers defective transmission we will then process the labor claim if approved.  We received the transmission back yesterday, the claim has been approved and will be processed this week.  To review the labor warranty, the labor reimbursement is based on All **** warranty time at $50. per hour plus $20. for fluid.

  Customer Answer

  Date: 05/29/2024

   
  Complaint: 21768221
  
  I do not accept the business's response as a resolution to my complaint because: I just got off the phone with this company 5-29-24 1:25pm and was told it will be the end of NEXT week 6-7-24 before it is even inspected which I don't feel is an acceptable time frame being as I have been waiting 6 weeks before you've even confirmed you've received it, which is not acceptable. In addition to that, if your scheduled that far out for warranty inspections it has me concerned about the volume of units you are having returned. I took care of my customer immediately. If you could also provide a link to where you are purchasing this amount of compatible fluid within a $20 budget I'd like to see it.  There's no reason me or my customer should pay for the fluid in this unit that he paid for ***** miles ago due to a problem that stemmed from your poor workmanship, not mine. If you want to send the link I can copy/paste it,  thanks. 
  
  Sincerely,
  
  *****************************

  Customer Answer

  Date: 05/29/2024

   
  Complaint: 21768221
  
  I do not accept the business's response as a resolution to my complaint because: I just got off the phone with this company 5-29-24 1:25pm and was told it will be the end of NEXT week 6-7-24 before it is even inspected which I don't feel is an acceptable time frame being as I have been waiting 6 weeks before you've even confirmed you've received it, which is not acceptable. In addition to that, if your scheduled that far out for warranty inspections it has me concerned about the volume of units you are having returned. I took care of my customer immediately. If you could also provide a link to where you are purchasing this amount of compatible fluid within a $20 budget I'd like to see it.  There's no reason me or my customer should pay for the fluid in this unit that he paid for ***** miles ago due to a problem that stemmed from your poor workmanship, not mine. If you want to send the link I can copy/paste it,  thanks. 
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 05/29/2024

  I don't understand the customers response, I said that the payment will go out this week in my previous response and it will go out this week.  Correct fluid reimbursement is $20 per the warranty guidelines. This is our final response to this issue.

  Customer Answer

  Date: 06/03/2024

   
  Complaint: 21768221
  
  I do not accept the business's response as a resolution to my complaint because: [You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:05/24/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased reman trans thru Advanced auto and 2 weeks later it failed, they sent a part to repair it and was wrong twice, sent pic of trans fluid after pulling pan to show metal in fluid, they agreed to replace and sent another unit. They only wanted to pay *** of 6 hours @ 50 plus fluid and no more than ****** total. Our company had to write off ****** to cover the difference they refused to cover even OEM fluids which exceeds $100.00 to do it the correct way and seals/ gaskets etc. for installation were not covered or flushing lines or replacing contaminated parts. I sent the invoices in and only received ****** check after 4 months of waiting for core return, inspection, and mailed check, they only paid for a trans repair not replacement. This company is a joke and keep selling junk transmissions to customers and do not stand behind their products at all. The amount paid does not even cover the techs pay rate for re installing another transmission. This company needs to be closed down and not allowed to be in business as all complaints seem to be similar to ours here at Greatwrench Auto. We will never purchase another unit from them everrrrrr again and neither will Advanced Auto.

  Business Response

  Date: 05/29/2024

  To clarify, we paid a labor claim once we receive back the defective transmission from the customer.  We received the transmission back on April 29th and the claim was paid 8 days later on May 7th.  Per our warranty guidelines we reimburse the repair facility $50 per hour based on All **** warranty times, I've attached a copy of the All **** warranty time for the removal and installation of the transmission for their review.  *** design of the warranty is to cover the direct costs of the labor for the shop which this does.  In addition, if the customer has an invoice for the purchase of the *** fluid can help them with the reimbursement of that cost. 

  Customer Answer

  Date: 05/29/2024

  Thank You for now agreeing to pay more than $20 for fluids as that was not stated previously or agreed upon, technically denied that we could be reimbursed for ATF from dealer with invoice.  i attached the fluids invoice, we used 6 quarts during the second install of the unit, we also replaced the RADIATOR and AUX TRANS COOLER, ADDED COOLANT, ETC, flushed lines and even purchased a product from Carquest to flush the lines as well to avoid future failure and not to void any warranty on the new transmission as the customer just paid to have replaced 2 weeks prior.  Again as stated in the first complaint, the company is expected to satisfy their customers and not to void any warranty on the unit as attached photos shows paperwork from you (attached to new transmission) to replace components that cannot be flushed and so on for Warranty and to avoid failure of transmission.  How is this fair to anyone or any company that has to pay these losses because of YOUR failed part.  The timeline of when we were paid by check is the least of our concerns.  Moveras what are you able to do to reimburse our company or other companies when your part fails after 2 weeks after install?  This does not seem to be an occasional problem with your units and needs to be fair to companies. 

  Customer Answer

  Date: 05/29/2024

   
  Complaint: 21752045
  
  I do not accept the business's response as a resolution to my complaint because: [You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.] Previously type added letter.
  
  Sincerely,
  
  *******************

  Business Response

  Date: 06/07/2024

  I have spoken to the Service Writer on May 31st at the shop and asked her to send me the original purchase invoices and would do what I could to help them.  I'm still waiting to receive those invoices.

• Initial Complaint

  Date:05/24/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My warranty was voided due to their transmissions failing 4 times in less than a year

  Customer Answer

  Date: 05/25/2024

  Purchase date is **** of 23, Ive received 4 transmissions from the company in less than a year and none of them have lasted. Moveras proceeded to void my warranty due to me not knowing I had to change the trans cooler. I wasnt notified of this until the first transmission went out and moveras sent me 3 more replacements and then voided my warranty on the last replacement due to it being a strange anomaly which they used the excuse of me not replacing the cooler from the first replacement. Its been changed every time since and followed all their instructions 

  Business Response

  Date: 05/28/2024

  This customer has experienced multiple transmission failures which we believe is caused by an issue we the vehicle itself, rather than the transmission.  We explained this to the customer and offered to refund his money for the transmission or send him one final replacement transmission with no further warranty.  The customer opted for a final replacement transmission with no further warranty.  The customer received the replacement transmission on May 21st.  There is no further offer for this customer.

  Customer Answer

  Date: 06/02/2024

   
  Complaint: 21749022
  
  I do not accept the business's response as a resolution to my complaint because: [You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as *************************************** offered to refund my money and keep my transmission which would have left me without a transmission to be fixed by a different company. I sent them my original transmission out of the truck that I had gotten ******* miles out of proving that its not the vehicle its their faulty transmissions that are not working properly. Ill accept a refund if Im able to keep a transmission or they can simply reinstate my warranty for the 3 years that were initially issued 
  Sincerely,
  
  *****************

  Business Response

  Date: 06/03/2024

  In order for the customer to receive a refund the customer must return the transmission.  We're more than happy to do this, but we cannot offer you a refund unless you return the transmission.

  Customer Answer

  Date: 06/03/2024

   
  Complaint: 21749022
  
  I do not accept the business's response as a resolution to my complaint because: [You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.] if I accept the refund is moveras going to pay the full core charge fee or just a fraction like they do their labor claims? Core charge is $1300
  
  Sincerely,
  
  *****************

  Business Response

  Date: 06/05/2024

  When you return the transmissions there is no core charge.

  Customer Answer

  Date: 06/05/2024

   
  Complaint: 21749022
  
  I do not accept the business's response as a resolution to my complaint because: [You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

  Then Ill need my original transmission that I sent in for my core. You expect me to be without a transmission and then have to pay $1300-$1800 when I buy a new one from a reputable manufacturer because I dont have a core to send? 
  
  Sincerely,
  
  *****************

  Business Response

  Date: 06/07/2024

  When you return the transmission they will refund your purchase amount plus what you paid for the core.

  Customer Answer

  Date: 06/10/2024

   
  Complaint: 21749022
  
  I do not accept the business's response as a resolution to my complaint because: [You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  I didnt pay a core charge, I sent you a transmission and for a new transmission the core charge is $1,800 from the company Ive decided to get one from. Ive not had the replacement installed that you sent me. The truck  has been sitting and still has the same bad transmission in it. Ill return the new transmission if Im allowed to keep the bad one thats in my truck now. I can send pictures to prove it hasnt been installed if need be. Im not going to be out more money from your company again. Its ridiculous how much time and money Ive wasted on your product and your still trying to beat me out of more
  Sincerely,
  
  *****************

  Business Response

  Date: 06/11/2024

  When you return the transmissions you'll receive the core charge back as well as a full refund.  There is no other offer.

  Customer Answer

  Date: 06/11/2024

   
  Complaint: 21749022
  
  I do not accept the business's response as a resolution to my complaint because: [You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  Well that truck and that replacement trans can sit there until this dispute is resolved. It cost me roughly $1,200 per unit to replace it, Ive had 3 replaced so far at $3,600 in a year not counting the $3,200 I paid for the trans to begin with and Ive only been refunded $165 for labor claims and fluid. I dont have a job because of the moveras quality transmissions I decided to go with initially without reading any reviews. Its hard to get to work in the only vehicle I have and something that doesnt move. The only way Im accepting your offer is if I am able to keep a core so I can use it when I purchase another transmission. Moveras core charge is $1,300, the company Ive decided to use has a great review on bbb and their core charge is $1,800. Ive spent enough money on your units and Im not going to be out another $500 plus the $1,200 install just because. I sent a core in when I purchased the unit why can I not keep the bad one and return the new one? 
  
  Sincerely a very disappointed customer 
  
  *****************

  Business Response

  Date: 06/13/2024

  Final Offer  There is no other offer

  Customer Answer

  Date: 06/13/2024

   
  Complaint: 21749022
  
  I do not accept the business's response as a resolution to my complaint because: [You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  Ok theyll sit there then. 
  Sincerely,
  
  *****************

• Initial Complaint

  Date:05/14/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought Transmission from Autozone. Original Transaction Date: 7/22/2023 Waited 6 weeks to receive Transmission.Had ASE certified mechanic install at licensed mechanic shop.Drove truck for 2 months (Approximately ***** miles) when the transmission grinded to a halt. No gears left.Warrantied through autozone on Dec 2023 once the mechanic shop was able to do the work again. No questions, No issues.Waited around 6 weeks for warrantied transmission to arrive. ASE mechanic installed at licensed mechanic shop March 2023 along with new transmission cooler. Transmission does not shift out of second once at operating temperatures.When I requested another warranty Moveras asked for a receipt of transmission cooler.I texted the image of the receipt from mechanic shop and was told it was not acceptable. Then they added they wanted me to pay to have a OBD1 reader put on the truck.They stated that the warranty process from the first warranty to the second is different.Went to Autozone and the store and commercial managers both said thats absurd and nowhere listed within Autozone contract with moveras does it state such a thing.I paid $2k for the transmission and $700 for each install. I'm requesting from Moveras a full warranty on my transmission as it was sold to me at autozone or a full refund.

  Business Response

  Date: 05/28/2024

  I have spoken to the customer and he is returning the transmission for a refund and the customer is satisfied with the resolution.

  Customer Answer

  Date: 05/28/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************