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Business Profile

Food and Beverage Services

Dunkin Donuts

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Food and Beverage Services.

Complaints

This profile includes complaints for Dunkin Donuts's headquarters and its corporate-owned locations. To view all corporate locations, see

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Dunkin Donuts has 2 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/27/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Description of Complaint:
      I go to dunkin every morning with my dog. I get the exact same thing. 1 large caramel craze ice latte, 2 black pepper bacon wake up wraps and 1 single miniature cup with only whipped cream for my dog. This store always has issues. First off, for a mini cup of whipped cream they are charging me $1 which is outrageous! Sometimes it’s .80 and used to be .25 The prices change everyday!!! Now for the past 3 days their credit card machine and scanning apps to claim points have been down! I want my points and I want to know why I’m being charged $1 for a mini cup of whipped cream? When I was being charged .25 just last week! This is crazy. Not to mention, I have to pay cash for 3 days now. I’ve had to go to the ATM after being in a long line to give these people cash. When I ask about it they have no clue what is going on and tell me that they only work there. I also want to say this place runs out of donuts. Come on! You’re a donut place how TF do you run out of donuts!
      Desired Outcome:
      Fix the issues I have receipts to be added to my app for my points and would like to share photos of proof. **************** is my Dunkin’s rewards account number

    • Initial Complaint

      Date:10/18/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 10/12/22 at 3:46pm I went through the drive-thru at 5 Washington Street, Taunton, MA.
      I ordered a Med hot coffee. When I arrived at the window, the amount showing on the window was $6.54. I asked the girl at the window why it was so high and she said my order was $2.72 and not to pay attention to the display. She scanned my app (with an attitude no less). I asked for a receipt and she provided it with my coffee. As I pulled out of the drive-thru, I noticed that she did in fact charge me $6.54. I pulled my car around, parked and went inside. I was greeted by a young man, who when I explained what happened said, "Well what do you want me to do about it?" I said I wanted a refund for what I didn't purchase. He said, "We can't do that." Told me to call corporate.
      I got into my car and placed a call to corporate. After a lengthy conversation, I was told that someone from the store would contact me in 1-2 business days.
      I waited 2 business days and called the location and asked for the manager, Was told there was no manager on duty to call back the next day. I did and was told the same. Is there never a manager on duty or are they avoiding me? Also, this is the second time in a month that I was overcharged in that manner at this particular location. I have also emailed corporate and haven't received a response back. It's not the lousy $3.00. It's the attitude and the lack of response that's pushing me to see this through!

    Dunkin Donuts is NOT a BBB Accredited Business.

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