Business ProfileforPlanet Fitness - Taymax Owned

Hi everyone, I saw your ad on ******** and I am interested in signing up. Unfortunately, there appears to be a discrepancy between the ******** ad and the website regarding the enrollment fee. The ad states a $0 enrollment fee, while the website indicates a $13.37 fee. This situation seems unfair and unprofessional because it provides conflicting and misleading information to customers. Could you please explain what is happening? To gain clarification, I called your Merivale location and initially spoke with a staff member who mentioned a $1 fee. However, she later stated that $13.37 is for "Pro" fees. When I checked online, there was no mention of a pro-rated fee; it was clearly indicated as an enrollment fee. I have attached pictures that I took today, June 5, 2023, along with your promo for the Black Card, which is valid until June 14, 2023. I sent these to the ** Merivale location via email. Unfortunately, the staff member did not seem to grasp the specific issue and instead attempted to cover up the mistakes. The actual amount is not the main concern; the problem lies with the incorrect and deceptive promotional tactics. All I am looking for is a promotion that does not involve an enrollment fee. Your hidden "pro" fee was not mentioned on your promo flyer or website, which raises questions about the legitimacy of this offering. As a new customer, I am left with a negative impression.Regards,FK