Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/14/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In February of 2021 I paid $5500 towards a generator, and was told I would pay the remainder when it was installed in a few months. I have called many times in the past 3 years. Left numerous voicemails. Sometimes a lady answered and I explained I paid for a generator that I never received. I kept being told someone would call me back. No one ever called me back.

• Initial Complaint

  Date:04/17/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I gave a certified bank check to Generator Power Solutions of New England on October 6, 2022 for the deposit on a generator. We were told that due to shortages and Covid, that it would be a couple of months to get the generator delivered. The thought that it would be done prior to Christmas of 2022.
  Here we are in April 2023 and I have no generator. I have received so many different excuses as to why my generator is not ready to be installed. From the health of the owner, a certain part did not come with my generator from the company and it goes on. I have asked several times for our deposit to be returned to us. I have spoken with Michelle, their receptionist on several occasions about this. She said that all she can do is take a message and forward it to the owners. I have sent a registered letter with request for signature of person who received it, and there was no name printed nor date written on the return part from the post office stating that it had been delivered. I called and once again spoke with Michelle, and she said that she "was just a neighbor helping out and did not want to give her name. I have the signature, so I already know her name. I received a text with a smiley emoji from Donna **** ****** stating that it won't be long now on April 4th, 2023. She stated that a certain part was not delivered in our box with the generator and would have to be ordered. I am fed up with the stories and again asked for our money back. I requested a bank certified check as this is what we gave them. I said that I would pick it up at the place of business. I just now spoke with Donna, who was in yet another health crisis, and told that she would mail me a certified check once she was released from the hospital. She also told me that she would have a check for me the week of April 10th, I told her not to mail it I would come get it. Today Donna yelled at me via phone for telling her that a Nashua police officer would accompany me to pick up check.