Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          The Zoo Health Club - Derry has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileThe Zoo Health Club - Derry

            Fitness Center

            Contact Information

            35 Manchester Rd

            Derry, NH 03038-3064

            Get Directions
            Visit Website
            Email this Business
            (603) 216-2091

            Customer Reviews

            This business has 0 reviews

            Be the First to Review!

            Customer Complaints

            3 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A-

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 9

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            The Zoo Health Club is a gymnasium that offers personal training and fitness equipment and instruction. Classes are also offered in TRX, Spinning, Zumba, Barre and yoga. "Bootcamp" training.

            Business Details

            Location of This Business
            35 Manchester Rd, Derry, NH 03038-3064
            Email this Business
            BBB File Opened:
            7/24/2014
            Years in Business:
            9
            Business Started:
            7/24/2014
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of 2014111214 for this business, issued by New Hampshire Department of Justice - Office of the Attorney General

            These agencies may include:

            New Hampshire Department of Justice - Office of the Attorney General

            33 Capitol St

            Concord NH 03301

            (603) 271-3658

            https://doj.nh.gov

            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Zoo Gym, LLC
            Business Management
            • Ernesto Pinder, Sales Manager
            Contact Information

            Principal

            • Ernesto Pinder, Sales Manager

            Customer Contact

            • Ernesto Pinder, Sales Manager
            Additional Contact Information

            Email Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Need to get in shape? BBB has tips for joining a gym

            Customer Complaints

            3 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            04/18/2024

            Complaint Type:
            Order Issues
            Status:
            Answered
            The Zoo Health Club in Derry NH signed my son up for a year contract while he was under age. He wanted to go there for the day to try it. He went with his cousin who was of age. My son went 3 times and each time had issues with the staff and older customers which I addresses with ******* a manager there. My son wanted to cancel his month trail only to find out he was signed up for a year contract. When we tried to cancel we found out they lied about his age and forged all my info. We cancel the card, and immediately went to collections which I sent over my son birth certificate so that should be fine now however we are still getting card for the gym. We tried to work with the gym but they refuse to help us even though we have provided all the proof that this was done illegally. Now we could like everything cancel and refunded for all the hassle they have been putting us through. We even contacted a lawyer but we dont want to go down the route as its going to cost more. Please help
            Read More
            Read 2 More Complaints

            Customer Reviews

            0 Customer Reviews

            What do you think? Be the first to review!

            How BBB Processes Complaints and Reviews

            Start a Review

            Local BBB

            BBB Serving New Hampshire

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business.