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Business Profile

Network Computers

Single Digits, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Network Computers.

Complaints

Customer Complaints Summary

  • 64 total complaints in the last 3 years.
  • 12 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/29/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Single Digits is my Internet Service Provider. They are the sole provider for my Apartment Complex, ******** ****** *****. The service is intermittent and goes off two to three times during every 30 minute work Teams call. They came to my unit in January and March to try to fix the issue and did not fix it. I am trying again to get them to come out to fix the issue and they are unresponsive. I opened a case on 8/9, and they have not sent anyone or responded in 20 days. I have called five times and they continue to tell me that it is with the senior engineers. There are no supervisors or managers to talk with. I have a very difficult time running meetings and working from home full time with this internet issue.

    Business Response

    Date: 09/07/2022

    Hello!

    Our team has reviewed this case and has identified a faulty AP. It has been shipped and should arrive at the facility this week for install. We apologize for the inconvenience and please reach out to support if any further assistance is required. You may reach our support desk @ 8336051993. 

     

    Thank you and have a nice day!

  • Initial Complaint

    Date:08/08/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My apartment complex (****** ** **** ****** in Morgantown, WV) switched to Single Digits internet service in the past couple of years. Since then, there are constant outages that may take days until the internet comes back on. This is student housing, and in order to get my work done, do my research, and run my small business, internet access is crucial. Last Wednesday, my internet went out, and Single Digits has yet to do anything about it. This is out of my apartment complex’s control, as they’ve reached out to Single Digits as well. I’ve called the internet company several times a day, and they constantly say that they are “working diligently” to solve the issue and that someone is coming to my apartment to resolve the issue that day, but no one ever comes. I am constantly getting the run-around from this company, and they do nothing to fix these issues regardless of whether I call or if my apartment complex calls them. I’ve been without wifi for 6 days now, and the school year is about to start, so I am very afraid of falling behind in my Masters program. I really need help with this issue, and Single Digits has done nothing to resolve this problem for me or my other neighbors who are experiencing the same thing.

    Business Response

    Date: 09/15/2022

    Hello!

    We have attempted to contact this resident multiple times in the last month with no success. Our ticket (02006***) shows an issue with the resident's device (private address function).  If you need further assistance, please reach out to support directly @ (833) 805-1568 or [email protected].  Thank you and we're sorry for the inconvenience.

Single Digits, Inc. is NOT a BBB Accredited Business.

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