Business ProfileforQuality Inn Sidney

On 4 Nov. 2023, I stopped at the Quality Inn (Sidney, NE) to spend the night. I requested a single. They booked me for either room 103 or 113 (don't remember which). They charged my card before giving me the key (unique in my years of experience; charged my card twice: $1.50 and $98.39). I walked into the room and found the TV on, the beds unmade, and the bathroom a mess. I immediately requested they cancel and give me a refund. Attendant said she could not do that, but that she would forward my request to the owner and I should wait 3-4 days for it to work through the system. I left and stayed at the Days Inn a short ways away. I have yet to receive a refund. I've called them 4 times (11/9 or 10, 11/15 or 16, 11/20, and 11/30 - phone log no longer lists my first two calls, hence I'm uncertain which of those two dates I called). The first time I called, I spoke with manager and asked why I haven't received a refund. She said she became the manager only the day before, but she'll take care of. She apologized on the second call, explaining she didn't know why I haven't yet been refunded. Same with the third call. On my fourth call (yesterday), I was rather stern with her on the call; she acted like she knew nothing about my concern...and she wasn't - she was yet another new manager - it was only her 4th day on the job. I asked for the owner's number - I'd call him directly. She refused. I feel helpless. Obviously, the owner doesn't give a rat's a** about the motel's customers or, apparently, his staff (he goes through managers rather rapidly). This was the worst motel with which I've ever tried to do business. I want my credit card refunded what I paid them.