ComplaintsforQuality Inn Sidney

• Initial Complaint

  12/04/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  On 4 Nov. 2023, I stopped at the Quality Inn (Sidney, NE) to spend the night. I requested a single. They booked me for either room 103 or 113 (don't remember which). They charged my card before giving me the key (unique in my years of experience; charged my card twice: $1.50 and $98.39). I walked into the room and found the TV on, the beds unmade, and the bathroom a mess. I immediately requested they cancel and give me a refund. Attendant said she could not do that, but that she would forward my request to the owner and I should wait 3-4 days for it to work through the system. I left and stayed at the Days Inn a short ways away. I have yet to receive a refund. I've called them 4 times (11/9 or 10, 11/15 or 16, 11/20, and 11/30 - phone log no longer lists my first two calls, hence I'm uncertain which of those two dates I called). The first time I called, I spoke with manager and asked why I haven't received a refund. She said she became the manager only the day before, but she'll take care of. She apologized on the second call, explaining she didn't know why I haven't yet been refunded. Same with the third call. On my fourth call (yesterday), I was rather stern with her on the call; she acted like she knew nothing about my concern...and she wasn't - she was yet another new manager - it was only her 4th day on the job. I asked for the owner's number - I'd call him directly. She refused. I feel helpless. Obviously, the owner doesn't give a rat's a** about the motel's customers or, apparently, his staff (he goes through managers rather rapidly). This was the worst motel with which I've ever tried to do business. I want my credit card refunded what I paid them.

• Initial Complaint

  07/26/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  I booked my room on or 7-12-21 and was quoted a certain rate. The rate was entered on the reservation. When I showed up to check in, the owner told his staff that he would not honor any reservation that was not his new amount that was 4x the quoted price. He told his staff to cancel the reservations last minute leaving myself and multiple others without a room. There are no other hotels available hence booking well ahead of time. His staff was in tears over this and have had to deal with rightfully angry customers. This is just wrong. We have patronized the hotel off and on for years.

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