ComplaintsforSeldin Company

• Initial Complaint

  11/16/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  In the end September I renewed my lease a couple weeks later I was evicted, , I was evicted. I moved out and about a month later I received a bill for ****. Before I could get a payment to them and then it was sent to a collection agency I don't feel this is my responsibility! Please help I need to get it off Credit Rating. Kim *****

  

  Business response

  12/10/2021

  Business Response /* (1000, 5, 2021/11/18) */ Hello, I am happy to assist Kim in any way that I can. Unfortunately, at this time I do not see the name of a property displayed in her description. Kim, could you please specify which apartment community you are referring to? I can get in touch with the on-site team, plus their supervisors, right away to see what can be done here. Feel free to email me as well. Thank you! Consumer Response /* (3000, 7, 2021/11/23) */ The apartment complex is ******* on *****. I am not able to rent any property because it shows I owe them over $**** , which I don't, I had signed a new lease and was then evicted. It needs to be removed from my credit history! I am not able to rent any property because it shows I owe them over $**** , which I don't, I had signed a new lease and was then evicted. It needs to be removed from my credit history! Please help me ************************************************** with on my my credit report I am unable to relocate. Thank you Business Response /* (4000, 9, 2021/11/29) */ I spoke with the team at ******* and was able to get helpful information from the Regional Manager who oversees this community. Ms. ***** was evicted from ******* on ***** in October 2020 with a move out date of 10/8/20. The original Final Account Statement did total $*****, but was revised on 11/13/21. The new total is $*****. We will reach out to ********* and ensure they have the revised final account statement. We encourage Ms. ***** to call *************** to discuss her account balance. Thank you. Consumer Response /* (4200, 11, 2021/12/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is rent for a period I didn't live there, ******************************************************** this needs to be wrote off, like I said I can't move because this shows up on my credit report. They turned this over to a collection agency before I had time to respond. It's horrible the way they treat renters! I can't pay this, it makes me angry they evicted me and want me to pay for time I didn't live there! Please help get this off my record! Thank you Business Response /* (4000, 13, 2021/12/03) */ Kimberly, thank you for your quick response. You were evicted on Oct 8, 2020, however, since your lease was not up until June 30, 2021, we are legally allowed to charge you rent until the unit is re-rented (and someone moves in) and can also charge a "reletting fee" equal to one months rent. That said, the unit was rented and someone moved in on Dec 30, 2020. This means we could charge you rent all the way through to 12/29/21. Today, I revised your Final Account Statement to charge you for only 30 days of rent (October) and a reletting fee equal to one months rent. With that, you ended your stay with a $** account balance and $*** in cleaning/damages. I deducted your security deposit of $*** and the new account balance is $***** (the original account balance at move out was $*****). Since you moved out with a balance on your account, the account was turned over to *********, our collection company. Please call them at ************** and work out payment arrangements with them. We hope this helps. Thank you for the communication. Consumer Response /* (4200, 15, 2021/12/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) The apartment was renovated when I moved out, it is not my responsibility to pay rent when you were remodeling the apartment and it wasn't available to be rented. I will pay the $** account balance! Business Response /* (4000, 17, 2021/12/07) */ Hi Kimberly, thank you for your communication. Going forward, you will need to contact *********, our collection company, as the account has been turned over to them. Please call them at ************** and work out payment arrangements with them. We understand your frustration and hope our responses helped to better explain these charges and where to go from here. Thanks again. Consumer Response /* (4200, 19, 2021/12/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) The apartment was renovated when I moved out, it is not my responsibility to pay rent when you were remodeling the apartment and it wasn't available to be rented. I will pay the $** account balance!

• Initial Complaint

  11/06/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I came home from work and 1/2 later I went back downstairs and my car was gone. A towing company L and I just drove in and took my car (at my home I pay $**** a month for) there is a sticker policy. I had a sticker just not stuck to the windshield. A person detailed my car and pushed the Sticker down so the towing comp couldn't see it. Instead of calling the office to see if I was a tenant they took my car and I had to wait until next day to get my car. Which made me late for a new job I just started. I get my car , I had to pay $*** cash and I drove it home. All the sudden my tire light goes on. I had a total flat tire. The tire lace said it was shredded and I needed a new tire. That was $***. So for being a good tenant and taking care of my place I get treated this way. It is not right to let a towing co come in and just take a car they hire them to do this. When I don't have a place to park I just park in visitor parking. I would never call and have someone towed. It's just wrong I called the office and they say I am harassing them. I called their supervisor sundae and she would not return my calls So I did leave a message with the Vp of seldin. I have yet to hear from him. Being upset is not harassment

  

  Business response

  12/10/2021

  Business Response /* (1000, 8, 2021/11/19) */ I have spoken to the on-site leasing team & their Regional Manager, to obtain more information on this situation. It is company policy that a resident's parking pass must be visible at all times to be eligible for parking where applicable. The on-site team stated that any damages to the vehicle need to be discussed with ***. The office staff and/or Sundae are happy to further discuss the matter with Ms. *****, permitting the conversation remains calm and respectful to all parties involved. They noted the site is not responsible for any charges from the towing company or damages caused after the vehicle left the property. Consumer Response /* (3000, 10, 2021/11/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have actually been reaching out to the company I lost my position in my new job (they said that the 4 hours I missed getting my car fixed was one of the reasons) besides Dr appts I ***************************** need to move. They will not respond. Ellen ***** Business Response /* (4000, 12, 2021/11/29) */ The on-site leasing manager noted that she is happy to schedule an in-person meeting with Ellen as soon as she is available. Ellen can do so by emailing **************************** or **********************. I will also request that the manager reaches out to Ellen within the next few business days, if she does not hear regarding a scheduling. Thank you

• Initial Complaint

  11/04/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I went to put in an application at ********************** in *********** on 11/4/2021. I finished the application in person because I was told that I would not be charged with the $** online admin fee. I brought with me a $** nonrefundable money order for the app fee and $*** for the deposit, which is refundable. I was not approved after leasing agent finished my app in person. I was then told I could not get my $*** money order back, even though it was physically sitting on her desk. She then said the Seldin corporation would have to mail it back to me which can take up to 30 days. I asked why and she said, "because they're a corporation." I've called the headquarters several times but no one answered or returned my calls from messages left. People don't have money to be giving and wasting when I could be easily refunded for in person transactions. It seems to be a real shady move on the "corporation's" behalf. It was not even an online transaction and taking people's money is and keeping it is not very professional. I will continue to file a complaint until this is fixed.

  

  Business response

  12/03/2021

  Business Response /* (1000, 5, 2021/11/11) */ I spoke with the on-site manager and her supervisor and was able to confirm some information. The manager noted that corporate does mail back refunds and she worried that an accidental double-refund would be issued if she returned the check on the same day. She also confirmed that after speaking with her supervisor regarding this issue, she promptly returned the check to Dara. I believe this issue is now resolved.

• Initial Complaint

  08/05/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Our elevator in the building has been out of order for 3 days...all tenants are over 55 and most are disabled in some capacity...please help us...we cannot get ahold of anyone at Seldin...the manager keeps saying she is working on it...

  

  Business response

  09/01/2021

  Business Response /* (1000, 5, 2021/08/06) */ After speaking to the on-site manager and their supervisors, I was able to obtain more information on this. The VP who oversees this community confirmed that they have been working on this since it stopped functioning, and at this time the vendor, *********, is what they are waiting on to get this fixed. Currently, they anticipate the elevator to be functioning on Monday.

• Initial Complaint

  07/14/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I have been having an issue with the cleanliness of the grounds and out door common areas at the apartment complex I take pictures daily of the pure filth that is left by ***** ********** neighbors that do not care. The outdoor staircase has a layer of filth and grease that has now began to grow maggots and flys. It needs to be power washed to clean it up however since the staircase is not seen by the public it has been shrugged off I have tons of pictures

  

  Business response

  08/05/2021

  Business Response /* (1000, 5, 2021/07/22) */ Thank you for reaching out to us and for giving us an opportunity to respond. I have reached out to the community and understand the Community Manager has been in touch with Ms. ******* to discuss her concerns and provide more information on a resolution. The Community Manager will continue to be in touch with Ms. ******* as we have updates on the requests and to ensure she is satisfied with the results. Please let us know if you have any additional questions we can help answer. Thank you! Consumer Response /* (2000, 7, 2021/07/23) */ (The consumer indicated he/she ACCEPTED the response from the business.) I will reach out if I have further concerns

• Initial Complaint

  05/20/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Since I've lived in this apartment for two years the upstairs apartment clogs and backs up my toilet shower and sink. They make it my responsibility to scrub everything ***************************. The manager said it's old plumbing. This is happened twice in this week. There is feces and used toilet paper in my shower that I have to bend over and clean up. Manager says that's not her problem. It's unsafe for my health and they just get a plumber out to unclog it at my apartment and it doesn't fix the problem.

  

  Business response

  06/14/2021

  Business Response /* (1000, 8, 2021/06/02) */ We appreciate you sharing these concerns and for giving us the opportunity to respond. We have reached out to the Regional Portfolio Manager and Community Manager to get more information on the issue and repairs. The Community Manager confirmed that the issue was addressed upon report, and a plumber has been out on two separate occasions to ensure the repair was completed successfully. We truly apologize for the issues Ms. ***** experienced with the plumbing back-up. We would welcome the opportunity to speak with her further to discuss any lingering concerns or issues she may have. Please feel free to have her contact us at ****************** and a member of our team will be in touch. We will do our best to help resolve any issues or concerns she may have. Sincerely, Ashley, Seldin Company

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩