ComplaintsforSeldin Company

• Initial Complaint

  04/08/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This property did an inspection on my unit and some how my deep freezer was OFF I noticed after there was water on the floor my kids food was spoiled and I had to throw everything out. I went to the front office and asked for # or email to address situation. I called the corporate office last week with call back . Office management let me know she was notified by her manager that I called and left a complaint.Monday morning I went to the office to address situation and office said she is not responsible for my loss . Another thing I think it’s very disturbing that office thinks it’s ok to sit on the arm of a tenant/ couch while conducting a inspection I seen and heard a lot on my camera

  

  Business response

  04/10/2024

  We sincerely apologize for the inconvenience caused during the routine inspection. We want to clarify that we did not intentionally unplug your freezer, and if it was unplugged inadvertently, we ensured to plug it back in. We understand the frustration and inconvenience this may have caused you and your family.

  
  Additionally, we apologize for any discomfort caused by our staff sitting on your couch during the inspection. We acknowledge the importance of maintaining professionalism and respect during interactions with our residents. Please know that your feedback is valuable to us, and we will take steps to ensure similar incidents are avoided in the future. If you have any additional concerns or questions please reach out to me at [email protected].

  Thank you!

• Initial Complaint

  01/12/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  Furnace was replaced about a month ago, told it was "new". couple weeks later furnace is not working again, told it was a loose screw to the voltage connection and it was fixed, less than 12 hours later it is not working again. Contacted emergency services on 1/5 to be told there was a part ordered and it would be fixed 1/8. 1/8 I have to contact and find out if it was working and now being told a part needs to be ordered but due to the snow storm it would not be in til 1/12. We are in a weather warning all week for snow and cold weather. The apartment manager has offered "lots of space heaters".... isn't that like lighting a match??? Number one cause of house fires and their solution is space heaters and "lots of them". Come Friday I will be out of my apartment unable to reside in my own "home" for a total of 11 days since the start of the furnace issue. I have had to inconvenience family members with our stay. I went yesterday back to the apartment to get necessity items and the thermostat is reading 53 and dropping. I would imagine with the temperatures declining the next worry would be pipes freezing but upon speaking to the manager there didn't seem to be any concern at all, perhaps the fire department would be concerned that an apartment managers solution for no heat is "lots of space heaters" for a prolonged period of time. I am seeking a credit of 11 days of rent applied to February and the heater fixed on 1/12 as promised. Rent is $1500.00 a month.

  

  Business response

  01/12/2024

  ********,

  Thank you for bringing your concerns to our attention. We understand the frustration and inconvenience you've experienced with the furnace issues in your apartment. However, in order to address the matter promptly, we require your specific address or community name to locate and identify your property accurately.

  
  Once you provide this information, we will investigate the situation and work towards a resolution. Please be assured that we take tenant comfort and safety seriously, and we apologize for any inconvenience you have faced thus far.

  

  Business response

  01/16/2024

  *********
  

  We sincerely apologize for any disruption to your daily life and appreciate your patience as we work to resolve the furnace issue promptly. 
  
  The furnace is brand new, however, the control board has encountered a malfunction, and we are awaiting a replacement. We acknowledge the frustration caused by the delay and assure you that we are actively communicating with the supplier to expedite the process.
  
  We have credited your account for 12 days of rent, which will be applied to your February statement. We value your residency, and it is our priority to ensure you have a comfortable living environment. If you have any further questions or concerns, please feel free to reach out to me at [email protected]

   

  Customer response

  01/17/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID *********  I would like to commend **** ***** out of the corporate leasing team.  She did an amazing job with understanding and showing care and attention to this issue.  My furnace has been hopefully fixed this time as of 1/17.  I did receive the rent credit as well that Beth extended to me.  She made a huge difference in this.  
  Sincerely,
  
  ******** *******

• Initial Complaint

  10/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Furnace needs replaced. We have really hot days since and are approaching cold months. I have an animal and a small child . These conditions are unacceptable! Have not had ac or heat since end of August. Have called several times and no response to resolve.

  

  Business response

  10/09/2023

  Hello,

  We would like to extend our sincerest apologies for the inconvenience you've experienced. Your comfort and safety are of the utmost importance to us, and we understand how frustrating it must have been to deal with this issue.
  We would like to provide you with some context regarding the delay in addressing the furnace problem.

  We were initially waiting for owner approval to proceed with the replacement. We understand that this delay caused discomfort for you, and for that, we are truly sorry.
  We are pleased to inform you that it has been approved and the furnace replacement has been scheduled.

  Customer response

  10/09/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

  The new furnace is being put in right now. Thank you. 

  
  Sincerely,
  
  ****** *********

• Initial Complaint

  10/03/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Severe issues with rental property that has been documented every time apartment inspections are being done since December 2021 and no repairs have been made that need to be done and have become a health hazard and a threat to mine and my kids safety and well being!! When it rains my living room window leaks,rain water runs down through my furnace where there are exposed wires,my bathroom floor is completely rotted and going fall through, there is mold growing in my bathroom,my bathtub fiberglass is chipped and gets into our skin if trying to take a bath,if bathroom toilet runs over it floods my kitchen, i found out that I was supposed to be receiving utility checks every month and have not received or known about the utility checks

  

  Business response

  10/05/2023

  We appreciate your feedback and concerns about the condition of your unit. We take resident concerns seriously, and I want to assure you that we have thoroughly investigated the issues you've mentioned. However, rent payments have not been received for the past five months. This is a significant issue, and we prefer to resolve this matter through proper legal channels.
  

• Initial Complaint

  04/27/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  The Cluster mailboxes were stolen in December and ours were not effected. For some reason in March the front office of ******** apartments held our mail while they replaced other mailboxes (not ours). Most of my mail from march is missing however we did recover an envelope or two from the office. A debit card had arrived in march as well which was stolen. Whoever stole our mail has now stolen our identity. They drained our bank account and took out loans in our name. The front office doesn't know why they were holding our mail and neither does corporate. When corporate contacted the front office, they lied and said they were not holding our mail at all, very sketchy. Fortunately I had the foresight to record our conversations where they told me all about holding our mail including dates etc. Overall very sketchy business practices and nobody can secure the our mail, **** ****** ** ***** ********* *** **** *** ******* ****** **** ****** ***** *** ** ** ********* *** ** **** ***** ******* ** ****** ****** ** *** **** **** **** ******** **** ** **** *** ** **** ********* The mail room is always busted open or the lock is broken or some new fun issue to deal with. Also need to mention that maintenance never arrives when putting in tickets, they just get completed as if they had come and fixed everything including the kitchen sink. I now can't pay my rent due to this negligence so I am forced to break my lease since nothing has been resolved. Receiving mail for a complex is not rocket science. There is no need to reinvent the wheel. Fortunately breaking the lease will be a lovely end to all of this but my credit will be further destroyed. Nobody from this company cares about that though and I guarantee we will be charged ungodly amounts for doing so as a safety necessity. 0/5 stars.

  

  Business response

  05/02/2023

  Thank you for reaching out to our team, we are happy to help. I was able to speak with the Regional Portfolio Manager who oversees this community, and she confirms regular communication regarding these concerns. She states the team is working directly with a local attorney to confirm the best possible solution for assisting you. In the meantime, please feel free to contact our team at ****************** if you have any further questions. Thank you again. -Seldin Company

• Initial Complaint

  04/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My name is Ja'Neeka ****** I live in ******* ***** under the company Seldin Company. I have been living here since May 1, 2022 with terrible living conditions. I have been living with squirrels the whole time I have been here and still living with them. I reported this to the office multiple times through phone and in person visit. My daughter room have no heat nor cooling ventilation in her room *** *** *** **** ****** *** ****** ********* this has also been for the entire year that I have been living here. I had to invest in both a radiator and air conditioner for my daughter room due to the ******* ***** office not fixing this issue as well as my apartment has an electrical problem throughout the apartment which I got told by maintenance is a fire Hazzard. They are also making unauthorized decisions on my utilities and rent. The ******* ***** Management sent over an unauthorized email to *** about my utilities and when I tried to see what happened the ******* ***** Office Management didn't do well with corporating with me to even discuss the situation with the *** company

  

  Business response

  04/24/2023

  Thank you for taking the time to contact Seldin Company. We have spoken with the on-site team and their corporate supervisors, and have confirmed they are working closely with local authorities, in accordance with the lease agreement, and within company policy to resolve these concerns. If you have any further questions, please feel free to contact the leasing office, or our team at ******************, and we will be happy to facilitate communication as needed. Thank you again. -Seldin Company

• Initial Complaint

  03/29/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  We have done work for them and they have not paid and refuse to answer any phone calls, return phone calls, answer emails, ETC. They are avoiding at all cost and will provide no communication on it.

  

  Business response

  03/29/2023

  We were able to confirm with our EVP of Operations that an email was sent to you this morning, detailing where this payment is coming from and that our team is working to complete this as soon as possible. If this email did not reach you, please feel free to share a different address with us here so we can ensure we have your updated information. We apologize for the delays and inconveniences experienced. If there is anything else we can do to assist you at this time, please let us know and we will be happy to help. Thank you again. -Seldin Company

• Initial Complaint

  03/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am currently leasing an apartment from ***** ******** ** ******** **. When we moved into this apartment the bathroom sink was rusted all the way through causing it to leak if used at all. Also, the toilet leaks. It has been 4 months since we moved into that apartment and still nothing has been done. They have been telling us that it’s going to get fixed for the whole 4 months and finally a month they said they were ordering a new sink that would be there a week later but it’s still a waiting game. I shouldn’t have to pay full rent when I can’t even use half of the stuff in my apartment because they don’t want to fix anything.

  

  Business response

  03/14/2023

  Thank you for taking the time to contact us. I confirmed with the on-site leasing team that this was to be installed last week. If this work was not completed, please let us know and we will escalate your concerns to the proper supervisor to assist. Thank you again for contacting our team, and for your patience & understanding as we worked to complete this for you.

• Initial Complaint

  02/27/2023

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  We put our notice to terminate our rental agreement sometime in December stating that we were going to move out February 28th and we also verbally told the apartment manager Raquel and the Regional manager Laura ***** while they were having their lenders inspection Laura ***** confirmed Via email that she remembers me telling them that we were going to be moving out at the end of our lease. they have since lost the notice to vacate and did not record that we were vacating the apartment. They want us to pay a reletting fee of ******. We should not be held liable since they lost our notice to vacate and did not enter it into their system. I have also called and tried going to the apartment office multiple times to confirm that they had received the notice to vacate and I have not been able to get ahold of anyone

  

  Business response

  03/01/2023

  The Regional Portfolio Manager has agreed to waive the reletting fee. Thank you for contacting us, and please feel free to email our team ** ****************** if you need further assistance! Thank you again. -Molly, Seldin Company

  Customer response

  03/01/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Jakob *****

• Initial Complaint

  02/15/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have been here for just over a year as a tenant of The Seldin Company. First they illegally rented me an apartment without properly cleaning or replacing damaged carpets. There are countless burn marks and even wax ground into carpet, which was never even cleaned. We as residents are on our third set of managers who for some reason can't get their books correct. **** ***** ****** ** *** ********* ******** ** *** ***** ******** ******* **** ****** **** **** **** ***** *****. each time we get a new set of managers I have received notices that I owe multiple months of back rent. Each time I have taken all my rent receipts to the office and told that everything is straightened out only to receive another notice the following month stating the same exact thing. At this point I have decided to get an attorney involved and we have a 10:00 appointment at H.U.D. tomorrow morning to go through these receipts to prove my point. Also, we will be coming after Seldin for not cleaning that resident before renting, which is against the law in ****. I have many pictures of the before and after of me having to clean the carpets, and behind the stove and refrigerator. The towel racks and toilet paper holder were just placed on the wall and as soon as you touched them they completely fell off. Someone did attempt to clean the oven I'm guessing because oven cleaner was sprayed in the oven but then just left in there. I'm currently looking to move into another H.U.D. property just to get away from the garbage that goes on here at *** ********. ***** *** **** ***** ***** ******* ****** *** ******* ******** ** *** ***** ***** *** **********. I found 3 needles in the stairwell that someone who was shooting up left behind. I have pictures and proof of all these claims and am simply just over the harassments and disrespect. *** *********** *** ** * *** ******** *** * ****** ** **** ** ********** ** ***** *** ****** **********, does that mean I'm suppose to live like this and have no say?

  

  Business response

  02/22/2023

  Thank you for taking the time to contact us. The ********** current on-site leasing manager is new to the property, and has been working diligently to correct errors or concerns left outstanding by previous staff. We appreciate your patience and understanding as we work to ensure *** ******** is a place our residents love to call home. The manager confirms meeting with you to discuss rent, and that a repayment agreement was signed by you, after reviewing the ledger and receipts provided to us. For work orders, the manager states none are currently outstanding for your home and encourages maintenance requests be entered as-needed, so she can process & complete them in a timely and professional manner. The corporate supervisor who oversees your community confirms no damages or missed cleaning was noted on your move-in checklist, and that she requested photos so we can see the areas that were missed. Thank you again for reviewing our community, we hope this helps clear any confusion. We will look out for any images of the problems detailed in your review, as well as maintenance requests, so we can better assist. -Seldin Company

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩