Reviews

Review Details

• Review fromDaniel H

  Date: 11/13/2023

  1 star
  My account has been black flagged due to an address verification issue, my physical address and billing address are different, and when I call they say that isn’t a problem and to send a copy of a bill to their risk department, which I have done several times, then all of a sudden it’s a huge issue and can’t be done. I spent over an hour on the phone with their “customer support”
  Who just talked in circles and we got nowhere. This company is a complete joke and if you can I would avoid doing business with them.
  

  Proxibid, Inc.

  Date: 11/20/2023

  Dear Bidder,

  Upon review of your account, we show your account restriction was removed on November 13th, 2023 following your call to our support center. If you have any further questions, please do not hesitate to contact our support center again at [email protected] or (877) 505-7770.
  

  
  Cordially,
  Customer Experience Management Team
  

  
  

• Review fromGlenn C

  Date: 04/05/2023

  1 star
  Asked Proxibid to close my account. My account shows I have nothing in the bidding process. I had to call and was told they would not close my account for at least 14 days. I will have to call my CC company and cancel my card. This is unacceptable.
  

  Proxibid, Inc.

  Date: 04/07/2023

  Dear Bidder,

  
  

  Upon review of the account associated with your email
  address, we show that you are currently participating in an ongoing auction.
  Accounts are unable to be closed until 14 days have passed since participation
  in an auction event. Per your request here, we have scheduled to have your
  account closed once those 14 days have elapsed.

  
  

  Cordially,
  
  Customer Experience Management Team

• Review fromYu Z

  Date: 03/31/2023

  1 star
  I am a foreign dealer, and I spend tens of thousands of dollars on Proxibid every year, which has lasted for several years. I only updated my shipping address on the account page, and I have never violated any rules or had any non-payment disputes, but I am still blacklisted. I contacted their customer service, but it didn't work. Goodbye, I lost my account forever then I went to Hibid.com
  

  Proxibid, Inc.

  Date: 04/07/2023

  Dear Bidder,

  
  

  Upon review, we show that you have multiple open accounts on
  Proxibid. Due to unresolved issues regarding a reported non-payment and
  unverified information, your accounts were suspended. In order to address these
  issues, please contact our support team at [email protected].

  
  

  Cordially,
  
  Customer Experience Management Team

• Review fromRonald C

  Date: 01/30/2023

  1 star
  I agree with everyone, Proxibid ************************************************** added outrageous shipping charges 3 times what should have been. And avoided disclosing their intended inflated shipping prices until time of payment.
  

  Proxibid, Inc.

  Date: 02/09/2023

  Dear Ronald *****,
  
  We're sorry to hear about your experience with an auctioneer's shipping costs.
  
  Please be aware that Proxibid is an online platform built to facilitate sales between bidders and auctioneers. However, Proxibid is not the auctioneer, nor does Proxibid charge bidders any fees to utilize our services. Any fees set forth on a transaction are created by the auctioneer. In many cases, Proxibid is not and cannot be aware of outside fees, such as shipping fees.
  
  As such, any resolution regarding extra fees must be pursued with the auctioneer.
  
  However, Proxibid can file an internal complaint regarding excessive fees, should a bidder bring these to our attention. While such a complaint cannot change the outcome of a transaction, they are used as part of our internal review process for auctioneers.
  
  Upon review of your account, we show that it was closed at your request as part of your recent contact to us on January 30th, 2023.
  
  
  Cordially,
  Customer Experience Management Team

• Review fromDee M

  Date: 11/01/2022

  1 star
  Proxibid allows auction companies like nc auctions of Escondido ca steal from you. They do not care or help with problems like bate and switch. I've been trying to get this company removed but they side with the company because they make a commission off them they could care less that the companies steal from the client using this company. By reading these other complaint almost anything goes as long as they make the almighty buck!

• Review fromShawna D

  Date: 10/26/2022

  1 star
  Believe what all other reviews are saying because they are true!!! They will block your account over any small issue and it will cost your business money. They will flag you because a seller sent a dispute, false or by mistake it is your burden to prove otherwise. They charge the auctions at least $1500 to list on their site and charge the buyers 3-5% on every item with no cap. What buyers pay are a lot more than what sellers pay collectively but we are offered no service for our money. they have a dispute department that you are not allowed to talk to them. All communication is done through customer service that says they know nothing you will have to email a department that is never going to respond. I had an item stolen from the auction yard and the auction company nor proxibid will do anything about it. I have emails and text messages of thief admitting they have it and they won't even block him. Watch below where PROXIBID states with their generic response that they are only a tech company that arranges the auction for buyers and sellers and have nothing to do with my problem. I want to know WHY do I need to pay you a fee and you do nothing for me??? The fee the auction pays should be enough since you only provide service to them!!!! This should be illegal and if anyone finds the grounds I would be interested intaking part in the cause.
  

  Proxibid, Inc.

  Date: 11/08/2022

  Dear Shawna,
  
  We're sorry to hear about the difficulties you encountered using Proxibid.
  
  Proxibid does not charge a fee to bidders under any circumstances; Proxibid is a free service for bidders. Any invoices received are sent by the individual auction companies and all payments, including any additional fees, are handled with them directly. This includes any details of those fees, such as fee percentages, caps, and more.
  
  As an online company, at no time do we have physical possession of the items, nor are we able to monitor items before, during, or after a sale. Claims of stolen property onsite are thus beyond Proxibid's ability to pursue. In these cases, we recommend working with the auction company, as they would best be able to corroborate any claims of stolen property with law enforcement.
  
  Finally, upon review of your account, we show that your account is not currently suspended and you have full bidding privileges.
  
  If you have any further questions or concerns, please reach us at*************** or ********************.
  
  
  Cordially,
  Customer Experience Management Team