Business ProfileforNissan of Omaha

On May 4th I wished to put a deposit down on a new car that was in production. The person that was supposed to be there to help me was not available. Eventually someone called me and took my credit card information. A receipt was supposed to be sent to me. I never received a receipt or any phone calls or information from the dealership. Due to the unprofessionalism of the dealership and lack of communication I requested my *** deposit to be refunded on May 9th via email to sales person Zachary *. Zachary responded via email on May 10th saying the refund would be done. On May 15th I emailed Zachary again about the refund. On May 16th or 17th I spoke to Zachary on the phone and was told that his manager (Carl) had completed the refund and it would take several days to show up in my bank account. On the 18th I had a phone message from Carl to call him. I returned the call to Carl and he was verbally abusive and said that he was on a recorded line and the refund would not be done. I was never informed the deposit was non refundable nor did I ever sign any paperwork.