Customer ReviewsforNissan of Omaha

Took my car in for routine service. Two days later my check engine light came on and when I took it back to the dealership I was told that my coolant reservoir was completely empty. Apparently their tech decided to take a short cut with my car and not check fluid levels. I was also told that my timing chain was bad and needed to be replaced. Keep in mind they just had my car for service two days prior. Then for the next 6 weeks I never received updates on my vehicle progress, called and left multiple messages with no return call. I received conflicting responses when I did get ahold of someone; still waiting for parts to all the parts are here and it will be done in a couple of days. Back and forth, back and forth. Even the shop manager didn’t know what was going on with my car and apparently it didn’t matter to him as he never had time to talk to me or return my call. Finally after 6 weeks my car was supposedly done. I say this because 3 hours earlier I was told not all the parts were in and it would be a few days more. And yet, the same day I get a call that it’s done. I make arrangements to go pick it up. As I was paying I asked if they were still in the process of pulling my car up. I was told it was right there. The car that they referred to was NOT my car. They couldn’t even get the right car. Makes you wonder if they did the right work on the right car. I would think twice about any service work with this dealership as they are incompetent and doesn’t care about their customers!! I have bought two brand new Nissans however there will NOT be a third!! Do yourself a favor and go somewhere else!

Thank you for bringing this to our attention. Upon further investigation into this concern, we show that your vehicle was brought in for an oil change and rotation in March. These two services and a Multi-Point Inspection were completed by our express technicians who handle routine maintenance tickets. During their Multi-Point Inspection, they noted that your vehicle had the correct amount of fluids. If they did take a short cut, we will discuss and reiterate that this is unacceptable. They do not inspect or check the timing chain as it is not a regular maintenance item. Commonly when timing chains go bad it happens very quickly, sometimes without warning. It sounds like this may be the case for your vehicle. However, when you brought it in for the timing chain and other items included in the repair after the timing chain failed in April. We did not have adequate communication with you while we were repairing your vehicle. This is unacceptable and something we are currently working on with our new on-staff service writers. While making the necessary repairs to your vehicle we were in contact with Nissan to find a way to work with you in terms of cost. We worked with you on what we call a goodwill payment, meaning that we would share 50% of the cost of the repair. We apologize for the lack of communication and that you were not kept informed every step of the way. If you feel that we have not addressed our concern or taken care of you, we would like an opportunity to discuss it with you in case there is anything more we can do to help. Jason J**** ***** ********

Just bought our new 2024 Nissan Pathfinder. Had an initial meeting with Zach R. and after a few weeks of thinking about it, we went back in with what we wanted to pay and get for our trade. Nissan met our expectations! Zach is a great sales team member and really did a great job working with us.

Thank you for the kind words. We will forward your review to the rest of our team. Please, if there is anything you need, please feel free to reach out anytime.

Purchased a new Frontier in Aug 2023. Opened a case with Nissan Corp. for an issue that the dealer and Nissan can't seem to resolve. According to Nissan Corp. the dealer should have given me a pre-delivery rundown of the features, etc. which wasn't done. The dealer contacted me to set up a "second delivery" which was to correct this oversight. The initial person to do this never got back to me and the second person made an appt. to meet with me, showed up 20 min. late and told me to read the manual. Nissan Corp. advised me they would get back to Nissan of Omaha and get them to make sure they contacted me again about getting someone to answer my questions about the operation of features. That was over 3 weeks ago.

Mr Fleming. We apologize for any inconvenience this may have caused you. We tried to reach you yesterday. Please contact us anytime your free. Sincerely, Jason Jones

This company is onlyinterested in money not the customer. I bought a vehicle and not even a full month later it starts making a weird noise and i was told by Nissan it was not their problem. Salesman Daniel waited a month to respond to my emails about the issues with no help. James ***** contacted me and said he would reimburse me for having to fix the issue then just stopped talking to me when I asked him how and when he would be doing that. This may be a huge mistake on my part for shopping with them so I'm just here to warn other to be careful when shopping with Nissan.

We understand the concerns you have in this review. We will continue to try and improve. In this instance company policy requires us an invoice or receipt to provide reimbursement. Please contract us at any time for further discussion.