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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/19/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
On May 4th I wished to put a deposit down on a new car that was in production. The person that was supposed to be there to help me was not available. Eventually someone called me and took my credit card information. A receipt was supposed to be sent to me. I never received a receipt or any phone calls or information from the dealership. Due to the unprofessionalism of the dealership and lack of communication I requested my *** deposit to be refunded on May 9th via email to sales person Zachary *. Zachary responded via email on May 10th saying the refund would be done. On May 15th I emailed Zachary again about the refund. On May 16th or 17th I spoke to Zachary on the phone and was told that his manager (Carl) had completed the refund and it would take several days to show up in my bank account. On the 18th I had a phone message from Carl to call him. I returned the call to Carl and he was verbally abusive and said that he was on a recorded line and the refund would not be done. I was never informed the deposit was non refundable nor did I ever sign any paperwork.
Business response
05/19/2023
We sincerely apologize for any inconvenience and the way you were treated. We spoke about the importance of customer service in our meeting this morning. Your deposit will be refunded immediately.
Jason *****
Customer response
05/19/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
Bobbie *****Initial Complaint
09/30/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
On sept 29 2022 I went into pick up my car I had serviced with them. When I went to pay it was $*** more then expected because when I had previously asked the price of the transmission flush I have been told $*** on multiple occasions and with multiple people that I had asked there from sales to service. When I should up and questioned it they told me no one told me that that it has been $*** for a few years. He told me that the there was nothing they were going to do and I had to pay the $*** even though I told him I had been told $*** I was like I'm not pulling that number out of thin air that's what I have been quoted. He said oh yea I know but we aren't honoring that price it's $*** to take your car back. I feel like the quoted price should be honored.Business response
10/24/2022
Business Response /* (1000, 5, 2022/10/10) */ Your quoted price will be honored and a refund will be provided. Nissan of Omaha apologizes for any inconvenience.Initial Complaint
07/03/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
On April 9, 2021 I took my car (Nissan ***********) to Nissan of Omaha for a diagnostic (1h work). Later I received a call from Nissan saying that it would cost 2h of work to fix the issue. Few hours later again I received a call stating that the code was still there and now the car might need a new harness or even ECU. They wanted to keep the car over the weekend and promised to call on Monday. Nobody called, so by the end of April 12, I went to pick up my car. Later I attempted to fix it myself and found that 3 wires were connected wrong. I reconnected them according to the manual and the car was working perfect! I have a video proving the wires being connected wrong and no current going to the car. On April 19 I called Nissan of Omaha again and explained what had happened. Later I even went there in person and was promised to get a call back which never happened. I was charged $****** for 3h worth of work. I would like to request a refund of $*** for the extra 2h of work.Business response
08/16/2021
Business Response /* (1000, 5, 2021/07/16) */ a refund is being issued. Consumer Response /* (3000, 7, 2021/07/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) It has been 10 days and I still haven't received the refund. The company hasn't tried to contact me either. Business Response /* (4000, 9, 2021/08/03) */ Refund was issued to customer credit card on 7-27-2021Initial Complaint
06/27/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
In October of 2017 I leased a ***** from here. At the time of signing papers, they went through & explained everything like most places do of course , except with these people, they seemed to leave out the part that at the end of lease, if you don`t re-lease or buy, they charge you a fee of $******! Or at least ,that's what they charged me. As we all know, 2020 was a horrible year for all of us, so when my lease was up I decided to just return the car *************************************************************************************************************************************************************************************************************************************************** This company put this EXTRA PYMT on my credit during a pandemic, It's not right n they need to remove it. I fulfilled my 3 yr contract but cldnt afford another pymt at that time! It needs to be removed from my report!!!!!! I hope n e one who thinks of leasing with Nissan thinks twice!Business response
07/26/2021
Business Response /* (1000, 8, 2021/07/12) */ Nissan of Omaha can write a letter to the credit agencies. Please call us at ************. The lease agreement is a standard lease agreement that every manufacture has. Nissan of Omaha will attempt to correct the issue with Nissan Motor Acceptance. If there is a way we will try to help. sincerely, Jason ***** Executive Manager
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Customer Complaints Summary
5 total complaints in the last 3 years.
1 complaints closed in the last 12 months.