Reviews

This profile includes reviews for Mutual of Omaha's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Mutual of Omaha has 26 locations, listed below.

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  Mutual of Omaha

  Dodge @ 33rd St Omaha, NE 68175

  
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  Mutual of Omaha

  6940 O Street Suite 334 Lincoln, NE 68510

  
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  Mutual of Omaha

  4005 Electric Rd Roanoke, VA 24018

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  Mutual of Omaha Insurance Company

  15310 Amberly Dr Ste 200 Tampa, FL 33647

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  United Of Omaha Life Insurance Company

  TAMPA, FL 33618

Review Details

• Review fromLeo E

  Date: 07/29/2025

  1 star
  Completely gave our dentist the run around and finally only covered 10% of cleaning fees.

• Review fromShelly P

  Date: 07/22/2025

  1 star
  I have a life insurance policy with them and I call to request a loan from them.1st of all they told me how much I could get then they told me I would get less than what they told me so paperwork was faxed over to them the 3rd of July the lady that sent the fax out to me told me it takes 5 business days to receive the loan today is the22nd of July have not received no check yet to make a long story short these are the worst insurance company to ever deal with they are messy if it takes this long to receive a check for a loan God knows how long will it take to pay out a death claim if I knew they were messy and not up to date with technology I would have never taken out a policy with them all this waiting for a check in the mail they could have just took the fee out of the check and overnighted to me they claim it's in the mai they said the sent it out last Tuesday but this is Tuesday of the following week no check yet I've dealt with other insurance companies that my mom have it took her 3 days to receive a loan and the check was overnighted to her this is far the worst and messy insurance yet if I had another policy with another company I would let this 1 go you don't know I had going on that I had to come to the insurance company to request a loan so what I needed the loan for it was an emergency you all have prolonged the main reason I requested the loan you need to get up to date with modern technology I would not recommend no-one to this company they are shady and messy I would give this company a 0 if I could you all supposed to help people you don't even have the compassion for your clients God forbid if u have a death in the family how long will it take to receive the funds better yet they don't take no days for u all to pull the money out my account every month I mean faithfully every month the same time why u can't send the money out with the same way u take people money out for yall insurance my opinion try another insurance company this 1 is not it

• Review fromRichard F

  Date: 07/08/2025

  1 star
  I've been attempting to work with this company for the last month and a half to use my short-term disability benefits after suffering heart and kidney damage due to malignant hypertension. I've filled out all of their forms as well as have submitted my own records and letters from my care team stating that I should not be working due to the condition. My care team is investigating the cause of the resistant hypertension and the leading diagnosis now is a tumor affecting my adrenal glands. Even with all of this spelled out in letters directly to Mutual of Omaha they refuse to make any moves on my claim.
  
  Were that not enough, the claims adjuster is completely unsympathetic and has indicated from the beginning of the process that she was likely to deny the claim. I, an 8-year Army veteran, was told by her that I needed to be an adult and suck it up. Today after not hearing from her for a month I was told my situation is not that bad and people work with hypertension all the time, which is fully accurate for mild hypertension but my numbers stay at 190/130 minimum no matter what medication I'm on.
  
  The complete lack of sympathy from this team and the demeaning manner in which my claims adjuster has addressed me is entirely inappropriate. I would advise any employer that wants their team to be able to use their benefits to shop elsewhere.
  

  Mutual of Omaha

  Date: 07/10/2025

  Thank you for taking the time to provide a review. We'd like to discuss this further. Please email your name, policy number, phone number and the best time to reach you to ******************************. We look forward to speaking with you.

• Review fromEmmy C

  Date: 07/07/2025

  5 stars
  I needed to cancel my dental insurance last minute and ***** was so helpful! She helped me move forward in the best possible way. I had this insurance for a short time, and only got a cleaning, but I have no complaints. The customer service has been great for me (low maintenance, simple cleanings).
  

  Mutual of Omaha

  Date: 07/08/2025

  Thank you so much for your kind words! We're glad to hear that we were able to assist you. If you ever need us again, we’ll be here to help.

• Review fromMichael G

  Date: 06/13/2025

  1 star
  This is the worst company to have life insurance with, last year in August I put my grandmother in a $10,000 dollars policy for $94.00 dollars a month and it had to be reinstated once due to a monthly missed payment. So make a long story short my grandmother passed away yesterday at the age of 80 and they told me since she didn't live two years on the policy that they can only mail me the amount that I paid since she was on the policy, not the $10,000 they promised, now I have to come up with the rest of the money to get my grandmother put away right, so please do use this insurance company for life.

• Review fromJohnna W

  Date: 09/20/2023

  1 star
  They have to be one of the worst companies out there. They charge high premiums & make every excuse not to pay anything. I wish I had read about them b4 I did anything with them. They lie to you & even if u were the only insurance & then u got a 2nd one, they claim the other is the primary & they won't pay what they should. To say they suck is an understatement.
  

  Mutual of Omaha

  Date: 09/21/2023

  Hello. Thank you for taking the time to provide a review. We take you concerns seriously, and we'd like to discuss this further. Please email your name, phone number and the best time to reach you to [email protected]. We look forward to speaking with you.
  

• Review fromJen M

  Date: 09/20/2023

  2 stars
  I would like to give a fair review of the products and the morality of the company... Overall, it is helpful for the sake of the medical coverages for those having to utilize Medicare. HOWEVER, those who are advanced in age and signed up for the long term care benefit are essentially being ripped off, as, unless they are nearly totally bedridden, they do not allow you to utilize your benefit. Which is terrible if you have been paying into the program for 25 years to the tune of $500 per month. Someone in their 90s, who hires a nurse to assist with home care, medications, etc., should qualify. To deny them the benefit at such an advanced age because you don't deem them to need it is to simply be scamming the elderly. Shame on you, MOA
  

  Mutual of Omaha

  Date: 09/21/2023

  Hello. Thank you for taking the time to provide a review. We’d like to discuss this further. Please email your name, phone number and the best time to reach you to [email protected]. We look forward to speaking with you.
  

• Review fromTrina V

  Date: 09/07/2023

  1 star
  This company is so untrustworthy and will never receive my business or anyone that will listen either. I cancelled my policy a year ago and I stated I needed to cancel my husband and my policy. Was lead to believe it was taken care of.....nope they are STILL taking payment where I now need to dispute charges. The representative was no help and made many mistakes. Instead of asking for my last four digits of social she told me them and then asked if it was right?!?! She then started talking about my policy only to then tell me it wasn't my policy and I couldn't do anything about?!?! I guess I got a new hire.

• Review fromGloria J B

  Date: 08/31/2023

  1 star
  I purchased a 15,000 Life insurance policy (in the state of Texas) for my mother in 1992. ( My mother is 91 now) I've paid a monthly premium of $53.85 since, up until July 2023. The total premiums paid out was over $ 19,000.00 dollars; the accumulated cash value was a bit over $10,000.00 . I chose to surrender the policy after July 2023. I completed the Surrender Request form; sent it via fax; however, I made a mistake and had to resubmit the Request August 7 2023. To this date, Mutual of Omaha company has not mailed out the accumulated cash value check. When I call to inquire, I have gotten excuses ranging from: "it takes about 10 business days from when you submitted the request - I phoned the company , yesterday, the excuse "the delay is that we had to check to see if your mother "OWED Child support". I have also filed a complaint with the Texas Department of Insurance.

• Review fromJames H

  Date: 08/28/2023

  1 star
  Mutual of Omaha have recently began sabotaging my business involvement as an insurance agent. I have been a licensed insurance agent for over 30 years and have been an independent insurance agent with Mutual of Omaha for roughly 10 years. They are now trying to steal my book of business so they manufactured problems with some of my insurance clients, and my IMO's. I have also had many unprofessional experiences with account executives which I’ve ignored and endured in order to maintain professional relations. In example, I was prevented from accessing my complete book of business. However, MOO latest actions are even worse and show’s a level of deception unprecedented by any company I've worked with. They have blatantly lied to my policy holders about refunds and other issues, and have lied and blocked me from receiving commissions (money) that I earned from sales. They also have a history of racism which I've noticed through my own experience. Despite the many complaints, Mutual of Omaha and is now more concerned with creating the largest building then providing professional service to clients and agents! This is how they show appreciation to the vast policyholders and agents responsible for developing the company!